Retail · Contact details
Galxboy Contact Details
The Galxboy general enquiries number is 012 945 7496 and the general email is info@galxboy.co.za. GALXBOY (GXB) is a South African streetwear and apparel brand, tagline “Smart. African. Ambitious.”, with an online store at galxboy.co.za and 17 branded retail stores.
Galxboy contact details at a glance
| Route | Details |
|---|---|
| General enquiries phone | 012 945 7496 |
| General enquiries email | info@galxboy.co.za |
| Order support email | support@galxboy.co.za |
| Deliveries & tracking email | delivery@galxboy.co.za |
| Contact form | galxboy.co.za/pages/contact |
| Store locator | galxboy.co.za/pages/stores |
| instagram.com/galxboy_sa | |
| X | x.com/GALXBOY |
Official contact channels
Galxboy splits its contacts by the kind of question:
- General enquiries: call 012 945 7496 or email info@galxboy.co.za.
- Order support: email support@galxboy.co.za.
- Deliveries and tracking: email delivery@galxboy.co.za.
You can also use the contact form on galxboy.co.za/pages/contact, which asks for your name, email address and message. Galxboy is on Instagram as galxboy_sa and on X as GALXBOY.
What Galxboy provides
Galxboy sells streetwear and apparel online and in its own stores. Its ranges include Bafana Bafana and Scorpion Kings collections.
Online, Galxboy accepts Visa, Mastercard and American Express, and buy now, pay later through PayJustNow and PayFlex.
Things to know about orders, from Galxboy’s FAQs and refund policy:
- Orders that are already confirmed or fulfilled cannot be changed. To update a shipping address before dispatch, email support@galxboy.co.za or call 012 945 7496.
- The FAQ says South African deliveries arrive within 5 to 10 business days, although the site banner advertises 2 to 5 business days. Festive and sale periods may take 5 to 7 business days.
- Click and collect orders are generally ready within 1 to 2 business days, and you get an email when yours is ready.
- Returns can be made online or in store. Refunds are within 14 days of purchase and exchanges within 30 days, with the item in its original condition. Return shipping is at the customer’s cost.
Address and operating information
Galxboy does not publish a head office street address on its contact page. Its store locator lists these 17 stores and their numbers:
| Store | Location | Phone |
|---|---|---|
| Sandton | Sandton City Mall, Shop BC15A, Sandton 2146 | 087 164 2419 |
| Rosebank | The Zone, Shop GF015, Johannesburg 2196 | 087 148 0292 |
| Midrand | Mall of Africa, Shop 1049, Waterfall City 2090 | 087 153 6078 |
| Menlyn | Menlyn Park Shopping Centre, Shop UF3, Pretoria 0174 | 087 802 5270 |
| Pretoria East | Co.Space Entrepreneur Village, Shop unit C1, Pretoria 0184 | 087 153 4469 |
| East Rand | East Rand Mall, Shop 131/132/133, Johannesburg 1459 | 068 609 9709 |
| Vanderbijlpark | Vaal Mall, Shop 80, Vanderbijlpark 1911 | 068 622 9722 |
| V&A Waterfront | V&A Wharf Shopping Centre, Shop 276, Cape Town 8002 | 087 806 1748 |
| Pavilion | The Pavilion Shopping Centre, Shop 322, Durban 3611 | 087 148 4228 |
| Ballito | Ballito Junction Regional Mall, Shop 432, Ballito 4399 | 087 164 2417 |
| Bloemfontein | Mimosa Mall, Bloemfontein 9301 | 087 149 2254 |
| Gqeberha | Boardwalk Mall, Shop SHL44A, Gqeberha 6001 | 087 150 2343 |
| Polokwane | Mall of the North, Shop U2, Polokwane 0699 | 087 148 4229 |
| Rustenburg | Rustenburg Mall, Shop 30, Rustenburg 0299 | 087 150 2371 |
| Emalahleni | Highveld Mall, Shop 7B, Witbank | 087 150 1204 |
| Ilanga | Ilanga Mall, Shop UG05D, Mbombela 1200 | +27 87 153 3259 |
| Kimberley | Diamond Pavilion Shopping Centre, Shop 72C, Kimberley 8301 | +27 69 021 2493 |
For the Menlyn store in Pretoria, see the Galxboy Menlyn branch page.
Support and escalation routes
Galxboy does not publish a separate complaints or escalation line. For an online order problem, email support@galxboy.co.za, or delivery@galxboy.co.za for tracking, and quote your order number. If that does not resolve it, call general enquiries on 012 945 7496. For an in-store purchase, contact the store you bought from.
For other clothing and fashion shops, browse the retail hub or the retail directory F to G listings.
Frequently asked questions
What is the Galxboy contact number?
Call 012 945 7496 for general enquiries.
What is the Galxboy email address?
General enquiries go to info@galxboy.co.za, order support to support@galxboy.co.za and delivery tracking to delivery@galxboy.co.za.
Does Galxboy have a head office contact number?
Galxboy publishes 012 945 7496 as its general enquiries number. It does not list a separate head office line or street address.
How long does Galxboy delivery take?
The FAQ says 5 to 10 business days in South Africa, while the site banner advertises 2 to 5 business days. Festive and sale periods may take longer.
Can I return Galxboy items in store?
Yes. Returns can be made online or in store: refunds within 14 days of purchase and exchanges within 30 days, with the item in its original condition.
Sources
- GALXBOY, Contact: galxboy.co.za/pages/contact, read 2026-09-26
- GALXBOY, Stores (Stockist store locator feed): galxboy.co.za/pages/stores, read 2026-09-26
- GALXBOY, FAQs: galxboy.co.za/pages/faqs, read 2026-09-26
- GALXBOY, Refund policy: galxboy.co.za/policies/refund-policy, read 2026-09-26
- GALXBOY, Home page (social links): galxboy.co.za/, read 2026-09-26