Retail · Contact details
Game Contact Details
The Game phone number for general customer support is 0861 GAME CARE (0861 4263 2273), and the Game WhatsApp number is 060 020 0693, a self-service chatbot. For online orders, call Game Online Support on 0861 426 333. Game’s customer service email is info@game.co.za. Individual stores have their own numbers: Game Stellenbosch is 0861 426 096, Game East London Beacon Bay is 0861 426 023 and Game Key West is 0861 426 044. Every detail below was read from Game’s Contact Us page and store locator on game.co.za on 14 September 2026.
Game contact numbers
| What you need | Contact | Hours |
|---|---|---|
| General customer support (call centre) | 0861 GAME CARE (0861 4263 2273) | Weekdays 08:00 to 19:00; Sat 09:00 to 16:00; Sun and public holidays 09:00 to 13:00; closed Christmas |
| WhatsApp chatbot | 060 020 0693 | Self-service |
| Customer service email | info@game.co.za | |
| Game Online Support (orders and payments) | 0861 426 333 | Weekdays 08:00 to 19:00; Sat 08:00 to 12:00; Sun and public holidays closed |
| Game Sure extended warranty | 0800 333 383 or 0800 004 445 | Weekdays 08:00 to 16:30 |
| Game store card and loans (RCS) | 0861 0022 33, contactus@rcsgroup.co.za (RCS general line 0861 729 727) | |
| Vodacom contracts | 082 111 | |
| Head office (Massdiscounters) | Massmart House, 16 Peltier Drive, Sunninghill Ext 6, Sandton, 2157 | |
| Massmart (Game’s parent) general enquiries | 011 517 0000, info@massmart.co.za | |
| Customer feedback survey | feedback.game.co.za | Online |
Game store WhatsApp number
Game’s WhatsApp number is 060 020 0693. Game’s contact page describes it as WhatsApp Support for customer self-service: save the number in your contacts, send “Hi”, and choose from features such as “Explore Credit Services” and “Get Assistance”. Individual Game stores do not publish their own WhatsApp numbers on the store locator, so for a specific store, phone its number below or use the national WhatsApp line.
Game store contact numbers
| Store | Address | Phone | Trading hours |
|---|---|---|---|
| Game Stellenbosch | Shop AW104, Eikestad Mall, Andringa Street, Stellenbosch Central, Western Cape | 0861 426 096 | Mon to Fri 08:00 to 19:00; Sat 08:00 to 18:00; Sun 08:00 to 16:00 |
| Game East London Beacon Bay | Shop 36, Beacon Bay Retail Park, Bonza Bay Road, Beacon Bay North, East London, 5205 | 0861 426 023 | Mon to Fri 08:00 to 18:00; Sat and Sun 08:00 to 16:00 |
| Game Key West | Shop 112, Key West Shopping Centre, Paardekraal Road, Krugersdorp, 1752 | 0861 426 044 | Mon to Fri 08:00 to 19:00; Sat 08:00 to 17:00; Sun 09:00 to 17:00 |
Game’s store locator, at game.co.za/storelocator, lists every Game store with its address, phone number, trading hours, entrance and parking details, sorted by distance from your location. Trading hours can change on public holidays, so check the locator before visiting.
Game Online Support
For orders placed on game.co.za, Game asks you to email queries to info@game.co.za, and aims to respond on the same business day, or to call Game Online Support on 0861 426 333, weekdays 08:00 to 19:00 and Saturdays 08:00 to 12:00. Game’s contact page gives two specific tips. If you have trouble paying by credit card or Instant EFT, call 0861 426 333. If you ordered a TV and need to supply a copy of your ID before the order is released, email it to info@game.co.za with your order number in the subject line.
Game store card, warranties and Vodacom contracts
The Game store card is handled by RCS, so account, balance, statement, limit increase and payment queries go to the Game Store Card and RCS enquiries line that Game lists, 0861 0022 33, or contactus@rcsgroup.co.za, rather than to Game’s call centre. RCS’s own general line is 0861 729 727, and RCS card enquiries also go to rcscards@rcsgroup.co.za. RCS loan enquiries go to loanscustomerservice@rcsgroup.co.za. RCS store cards can be collected at your nearest Game or Makro store and paid in-store at Game. For opening an account and more detail, see our Game store card contact details page. For Game Sure extended warranty claims and queries, call 0800 333 383 or 0800 004 445, weekdays 08:00 to 16:30; the line is closed on weekends and public holidays. Vodacom contract deals bought at Game are serviced by Vodacom’s contracts call centre on 082 111.
Game head office
Game is operated by Massdiscounters (Pty) Limited. Game’s contact page gives its head office address as Massmart House, 16 Peltier Drive, Sunninghill Ext 6, Sandton, 2157. It does not list a separate head office phone number, so start with 0861 GAME CARE or info@game.co.za. Game’s help centre also links to its FAQs, delivery and returns policy, pickup policy and installation services.
Game head office phone number (and the Durban head office)
Game is a Massmart brand. Massmart’s head office switchboard for general enquiries is 011 517 0000, email info@massmart.co.za, and media enquiries go to media.enquiries@massmart.co.za. The head office is Massmart House in Sunninghill, Sandton: Massmart publishes no Durban head office for Game, so Durban customers use the same national numbers.
Game complaints department
We could not confirm a dedicated Game complaints line or complaints email address. Massmart’s contact page lists only general, media and legal mailboxes, with no complaints desk, so take a complaint to 0861 GAME CARE (0861 4263 2273) or info@game.co.za first, and to Massmart general enquiries on 011 517 0000 if it is not resolved.
feedback.game.co.za customer survey
feedback.game.co.za is Game’s official shopping-experience survey. It redirects to survey.game.co.za, takes a few minutes, and enters you into a draw for a Game voucher. It is not a complaints desk, so use the contact routes above for a problem with an order or a store.
Frequently asked questions
What is the Game customer care number?
0861 GAME CARE (0861 4263 2273). For online orders, call Game Online Support on 0861 426 333.
What is the contact number for Game head office?
Game does not publish its own head office number. Its parent, Massmart, takes general enquiries on 011 517 0000. There is no Durban head office.
What is the Game account contact number?
The Game store card is run by RCS. Game lists 0861 0022 33 and contactus@rcsgroup.co.za for Game Store Card and RCS enquiries. RCS’s general line is 0861 729 727.
What is feedback.game.co.za?
It is Game’s customer shopping-experience survey, with a chance to win a Game voucher. It is not for complaints.
What is the Game WhatsApp number?
060 020 0693, a self-service chatbot. Save the number and send “Hi”.
Sources
- Game Contact Us page, game.co.za/s/contact-us, read 14 September 2026
- Game store locator (Stellenbosch, East London Beacon Bay and Key West stores), game.co.za/storelocator, read 14 September 2026
- Massmart contact page and Our Brands page, massmart.co.za/about-us/contact and massmart.co.za/about-us/our-brands, read 26 September 2026
- Game Contact Us page (Game Store Card / RCS enquiries), game.co.za/s/contact-us, read 26 September 2026
- RCS contact page and Store Card page, rcs.co.za/about/contact-us/ and rcs.co.za/our-products/store-card/, read 26 September 2026
- Game customer feedback survey, feedback.game.co.za, read 26 September 2026