Game RCS Contact Details

For the Game mystore card, the card is run by RCS and RCS customer service is on 0861 729 727 (0861 SAY RCS). Debit orders for the card are set up on 0861 00 22 33, card disputes go to 0861 775 522, and suspected fraud goes to 021 597 4970 or investigations@rcsgroup.co.za. Card enquiries by email go to rcscards@rcsgroup.co.za.

Game RCS contact details at a glance

What it is for	Contact
RCS customer service: balances, statements, limit increases, lost cards, closing the account	0861 729 727
Debit order set-up or change for the Game mystore card	0861 00 22 33
Disputing a transaction on the card	0861 775 522
Suspected fraud or a scam using the RCS name	021 597 4970, investigations@rcsgroup.co.za
Card enquiries by email	rcscards@rcsgroup.co.za
Game Cash Loan and other loan enquiries	loanscustomerservice@rcsgroup.co.za
Customer Protection Insurance and other policies	policies@rcsgroup.co.za, or RCS Insurance on 021 597 4000
Help with the app or Self Service	Live chat on rcs.co.za, or Facebook @RCSGroup

The dispute line is open Monday to Friday 08:00 to 17:00, Saturday 08:00 to 17:00, and Sundays and public holidays 09:00 to 17:00. RCS does not publish hours for 0861 729 727 on its contact or FAQ pages. It also does not publish a WhatsApp line: the WhatsApp number in the RCS site footer belongs to the National Financial Ombud Scheme, not to RCS.

Game mystore card: who to call for what

The credit behind Game’s card comes from RCS, not from Game, so every account matter routes to RCS. The 0861 729 727 line covers balances, statements, limit increases, lost cards and closing the account. A debit order for the card is set up or changed on 0861 00 22 33, and a transaction you do not recognise is disputed on 0861 775 522. For anything in writing, rcscards@rcsgroup.co.za is the card mailbox, and loanscustomerservice@rcsgroup.co.za handles the Game Cash Loan and other loan enquiries.

RCS Cards (Pty) Ltd is a registered credit provider (NCRCP 38) and an authorised financial services provider (FSP 44481). On its Game partner page RCS says the Game mystore card can be used at more than 100 000 stores, not only in Game, and offers revolving credit or 24 or 36 month budget plans.

Lost or stolen Game mystore card

Call 0861 729 727 immediately with your card number and ID number so RCS can block the card. A replacement is collected at a Game or Makro store for a small fee.

RCS Game self service and the Game Credit App

Self Service and the Game Credit App handle most account tasks without a call. Once you are approved for the card you can shop online straight away through the Game Credit App, and collect the physical card from the Game store where you applied or your nearest Game. RCS says the app can also be used to buy airtime, data and electricity. If the app or Self Service is not working, live chat on rcs.co.za and Facebook @RCSGroup are the published help routes.

To pay the account, RCS lists a debit order set up by phone, the Game Credit App or the Self Service website, an EFT using the bank details on your monthly statement, or in store at Game or Makro, or with the EASY PAY number on your statement wherever EASY PAY is accepted, including Pick n Pay, Checkers and Shoprite.

Game finance and the Game Cash Loan

Game’s own Credit Services page lists more than the card: Game Finance of up to R125 000 for larger in-store purchases, cash loans from R2 000 to R300 000 with up to 60 months to pay, myvirtualcredit, Mobicred and PayJustNow (in store only). RCS says the Game Cash Loan is powered by RCS, and its FAQ sets a higher bar than for the card: 18 or older, a South African ID or driver’s licence, a South African bank account, employment and income of at least R3 000 a month, with your latest payslip or bank statements.

To apply for the card itself, RCS says you must be 18 or older, have a South African ID or driver’s licence, be employed, earn at least R2 000 a month and supply proof of income. Loan enquiries go to loanscustomerservice@rcsgroup.co.za.

Closing the Game mystore account

Call 0861 729 727 and follow the prompts. RCS sends a settlement letter whose amount is valid for five days. The account closes only once that amount is paid within the five days; after that you need a new letter.

Complaining about the card or a claim

Raise the problem with RCS on the matching line above and note the reference. If it concerns an insurance claim, RCS says to write to claims@rcsgroup.co.za if you disagree with the outcome. If RCS does not resolve it, the National Financial Ombud Scheme, which RCS names on its site, takes complaints on 0860 800 900 or info@nfosa.co.za.

Where RCS is based

RCS head office is at Mutualpark, Jan Smuts Drive, Pinelands, Cape Town 7405, with the postal address PO Box 111, Goodwood 7459. The contact page lists no walk-in service desk; account help runs through the phone lines, the app and Self Service.

Frequently asked questions

What is the Game RCS contact number?

0861 729 727 for customer service, 0861 00 22 33 for debit orders, 0861 775 522 for disputes and 021 597 4970 for suspected fraud. RCS does not publish hours for the main line.

What is the Game RCS email address?

Card enquiries go to rcscards@rcsgroup.co.za, loan enquiries to loanscustomerservice@rcsgroup.co.za and insurance claim disputes to claims@rcsgroup.co.za.

How do I use RCS self service for my Game card?

The Game Credit App and the Self Service website handle the account, payments and airtime, data and electricity purchases. For help with either, use live chat on rcs.co.za or Facebook @RCSGroup.

Can I pay my Game mystore account at Pick n Pay, Checkers or Shoprite?

Yes, with the EASY PAY number printed on your monthly statement, wherever EASY PAY is accepted. You can also pay by debit order, in the app or on Self Service, by EFT, or in store at Game or Makro.

Sources

• rcs.co.za: Game partner page, read 16 September 2026
• rcs.co.za: Contact RCS, FAQ and How to Complain pages, read 16 September 2026
• game.co.za: Credit Services page, read 16 September 2026
• nfosa.co.za published contact details