RCS Contact Details

The RCS contact number is 0861 729 727 (0861 SAY RCS), the customer service line for store cards, loans and insurance. For card enquiries, email rcscards@rcsgroup.co.za; for loans, use loanscustomerservice@rcsgroup.co.za; and for insurance policy queries, use policies@rcsgroup.co.za. To report fraud or scams involving RCS, call 021 597 4970 or email investigations@rcsgroup.co.za; RCS does not publish working hours for the fraud line. Every detail below was read from rcs.co.za on 14 September 2026.

RCS contact details at a glance

What you need	Contact
Customer service	0861 729 727
Card enquiries	rcscards@rcsgroup.co.za
Loan enquiries	loanscustomerservice@rcsgroup.co.za
Insurance enquiries	policies@rcsgroup.co.za
Insurance claims	claims@rcsgroup.co.za
Card disputes	0861 775 522, AllDisputes@rcsgroup.co.za
Fraud or scams involving RCS	021 597 4970, investigations@rcsgroup.co.za
Report employee misconduct	whistleblower@rcsgroup.co.za
Store card balance (USSD, 20c per enquiry)	*120*727*your 19-digit card number*#
Coricraft card (issued by RCS)	Self Service at ss.rcs.co.za/partner/coricraft/self-service, or 0861 729 727
Retailers wanting to accept RCS	Partner With Us form, rcs.co.za/about/retail-partners
Head office	Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, 7405
Postal address	PO Box 111, Goodwood, 7459

RCS customer service contact number and email address

For general customer service about an RCS store card, loan or insurance product, call 0861 729 727. Card enquiries can also be sent to rcscards@rcsgroup.co.za, while loan enquiries use loanscustomerservice@rcsgroup.co.za and insurance policy enquiries use policies@rcsgroup.co.za.

If you are looking specifically for RCS Group contact details, rather than another organisation using the initials RCS, the published RCS Group contact number is 0861 729 727. The contact form on rcs.co.za/about/contact-us lets you choose general enquiries, cards, loans, insurance, fraud, compliance, complaints or legal.

RCS’s published head office address is Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, 7405, and its postal address is PO Box 111, Goodwood, 7459. RCS does not publish a branch or office in Ekurhuleni. Its cards are serviced by phone, through the app and through Self Service, while cards are collected at partner stores.

RCS self service, app and balance checks

RCS Self Service and the RCS App let customers check available credit and balances, pay an account, download statements, access cash from a card if they qualify, and update an email address, contact number and statement preferences. The app is available on Google Play, the Huawei App Store and the Apple App Store.

For a store card balance by USSD, dial *120*727*your 19-digit card number*#. RCS states that this costs 20c per enquiry. The page also gives the format as *120*727*card number*# using your 19-digit card number. Alternatively, call 0861 729 727 and follow the prompts.

RCS’s contact page and FAQs do not list a WhatsApp number for RCS customer care. For help from RCS itself, use 0861 729 727, the contact form on rcs.co.za, or live chat on the RCS website or its Facebook page, @RCSGroup. RCS’s FAQs offer the website and Facebook routes for help with the RCS App and Self Service.

Stores that accept the RCS card

RCS says its shopping network includes over 100 000 stores, in store and online. To check whether a particular retailer accepts the card, look for the RCS logo at the till or use the Shopping Network store finder on rcs.co.za/shopping-network, which lists partner stores by province.

For online purchases, RCS says customers pay with the DigiCard in the RCS App. RCS runs credit programmes for retailers including MassMart, Pick n Pay, Edgars, Sanlam and Tyme Bank. Its own pages do not list individual brands such as Jet, Contempo or Cape Union Mart, so use the store finder when checking a specific shop.

Coricraft card self service and RCS contact number

The Coricraft card is run by RCS Group. Cardholders can manage it through the Coricraft Self Service portal at ss.rcs.co.za/partner/coricraft/self-service or through the Coricraft card app on Google Play, published by RCS Group.

The Coricraft card app lets customers check the account, get statements, pay online and apply for Get Cash if they qualify. For help by phone with a Coricraft card, call RCS customer service on 0861 729 727.

RCS payments, accounts and paid-up letters

RCS says the easiest way to pay an account is through the RCS App or the Self Service portal. Customers can also pay by EFT, debit order or EasyPay. For a debit order, use the bank details on your statement with your 19-digit account number as the reference, and call 0861 729 727 to set it up.

RCS lists in-store payments at stores including Pick n Pay, Game, Makro, Builders, Foschini, Totalsports, Markham, Sportscene, @home, Exact and American Swiss. If you cannot pay your monthly instalment, RCS directs customers to call 0861 729 727 so it can try to find a solution.

RCS does not publish a separate collections, accounts department or proof-of-payment email address. Account and payment queries, including debt collection and arrears, go to customer service on 0861 729 727. Card queries by email go to rcscards@rcsgroup.co.za.

To close an account and request an RCS paid-up letter, call 0861 729 727 and follow the automated prompts. RCS sends a settlement letter that is valid for 5 days. Once you pay within that period, it confirms in writing that the account is closed.

RCS card cash withdrawal

Qualifying customers can apply to access cash from an RCS store card in the RCS App or on 0861 729 727. If the application succeeds, RCS says it pays the money into the customer’s bank account within 48 hours.

RCS fraud line, lost cards and card disputes

For fraud or scams involving RCS, call 021 597 4970 or email investigations@rcsgroup.co.za. RCS does not publish working hours for the fraud line. Employee misconduct can be reported separately at whistleblower@rcsgroup.co.za.

Report a lost or stolen card immediately on 0861 729 727, with your card number and ID number ready. RCS will block the card, and you can get a replacement at a Game or Makro store for a nominal fee. After a dispute or lost card, RCS keeps the card blocked until you collect a new one at one of its selected partner stores.

To dispute a transaction, call 0861 775 522. The disputes line operates Monday to Saturday 08:00 to 17:00, and Sundays and public holidays 09:00 to 17:00. Supporting documents, such as an affidavit and a copy of your ID, are emailed to AllDisputes@rcsgroup.co.za.

RCS insurance claims and policy enquiries

For Customer Protection Insurance claims, complete the relevant claim form on rcs.co.za, attach the required documents and send them to claims@rcsgroup.co.za. RCS lists separate forms for loss of income, natural death, unnatural death, and permanent or temporary disability claims.

For insurance policy queries, email policies@rcsgroup.co.za. RCS’s insurance range listed on its website includes Customer Protection Insurance, a Card Protection Plan, a Funeral Plan, a Personal Accident Plan, a Comprehensive Protection Plan, a Critical Illness Plan and an Income Protection Plan.

RCS complaints and merchant enquiries

RCS publishes a complaints management framework for its insurance products on its “How to Complain” page. Start with customer service on 0861 729 727 or the relevant product email address. RCS Cards (Pty) Ltd is a registered credit provider (NCRCP 38) and authorised financial services provider (FSP 44481).

RCS does not publish a merchant services phone number. Retailers that want to accept RCS cards use the Partner With Us form on rcs.co.za/about/retail-partners.

Frequently asked questions

What is the RCS contact number?

The RCS contact number for customer service is 0861 729 727. It covers store cards, loans and insurance.

What is the RCS email address?

For card enquiries, email rcscards@rcsgroup.co.za. Loan enquiries use loanscustomerservice@rcsgroup.co.za, while insurance policy enquiries use policies@rcsgroup.co.za.

How do I use RCS self service?

RCS Self Service lets you check available credit and your balance, pay your account, download statements, access cash if you qualify, and update your email address, contact number and statement preferences.

Does RCS have a WhatsApp number?

RCS’s contact page and FAQs do not list a WhatsApp number for customer care. Use 0861 729 727, the contact form, or the website and Facebook live-chat routes described by RCS.

Which stores accept the RCS card?

RCS says its shopping network includes over 100 000 stores in store and online. Look for the RCS logo or use the Shopping Network store finder on rcs.co.za/shopping-network.

How do I contact RCS about a Coricraft card?

Use the Coricraft Self Service portal or Coricraft card app, or call RCS customer service on 0861 729 727.

What are the RCS disputes line hours?

The disputes line is 0861 775 522. It operates Monday to Saturday 08:00 to 17:00, and Sundays and public holidays 09:00 to 17:00.

How do I get an RCS paid-up letter?

Call 0861 729 727 and follow the automated prompts. RCS sends a settlement letter valid for 5 days and confirms closure in writing once you pay within that period.

Sources

• RCS Contact Us page and website footer, rcs.co.za/about/contact-us, read 14 September 2026
• RCS FAQs, Self Service, How to Claim and How to Complain pages, rcs.co.za, read 14 September 2026
• RCS Contact Us page and FAQs, rcs.co.za/about/contact-us and rcs.co.za/faq, disputes hours, paid-up letter, cash access and card collection, read 25 September 2026
• RCS Retail Partners page, rcs.co.za/about/retail-partners, and Shopping Network, rcs.co.za/shopping-network, read 25 September 2026
• Coricraft Self Service portal, ss.rcs.co.za/partner/coricraft/self-service, and the Coricraft card app listing on Google Play, read 25 September 2026