RCS Contact Details

The RCS contact number is 0861 729 727 (0861 SAY RCS), RCS’s customer service line for store cards, loans and insurance. For card queries, email rcscards@rcsgroup.co.za; for loans, loanscustomerservice@rcsgroup.co.za; and for insurance, policies@rcsgroup.co.za. To report fraud, call 021 597 4970 or email investigations@rcsgroup.co.za. RCS’s website does not list its own WhatsApp number: the WhatsApp number shown in RCS’s website footer, +27 66 473 0157, belongs to the National Financial Ombud Scheme, not RCS. Every detail below was read from rcs.co.za on 14 September 2026.

Official contact details

What you need	Contact
Customer service	0861 729 727
Card enquiries	rcscards@rcsgroup.co.za
Loan enquiries	loanscustomerservice@rcsgroup.co.za
Insurance enquiries	policies@rcsgroup.co.za
Insurance claims	claims@rcsgroup.co.za
Card disputes	0861 775 522, AllDisputes@rcsgroup.co.za
Fraud or scams involving RCS	021 597 4970, investigations@rcsgroup.co.za
Report employee misconduct	whistleblower@rcsgroup.co.za
Store card balance (USSD, 20c per enquiry)	*120*727*your 19-digit card number*#
Head office	Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, 7405
Postal address	PO Box 111, Goodwood, 7459

Does RCS have a WhatsApp number?

RCS’s contact page and FAQs do not list a WhatsApp number for RCS customer care. The only WhatsApp link on RCS’s website sits in the footer under “National Financial Ombud Scheme”, next to 0860 800 900 and info@nfosa.co.za, so +27 66 473 0157 reaches the independent Ombud, not RCS. For help from RCS itself, call 0861 729 727, send a message through the contact form on rcs.co.za, or use live chat on the RCS website or its Facebook page, @RCSGroup, which RCS’s FAQs offer for help with the RCS App and Self Service.

RCS customer care and self service

The RCS App, available on Google Play, the Huawei App Store and the Apple App Store, and the Self Service portal on rcs.co.za let you check your available credit and balance, pay your account, download statements, access cash from your card if you qualify, and update your email address, contact number and statement preferences. You can also check your store card balance by dialling *120*727*card number*# using your 19-digit card number, at 20c per enquiry, or by calling 0861 729 727 and following the prompts.

Paying your RCS account

RCS says the easiest way to pay is through the RCS App or the Self Service portal. You can also pay by EFT, debit order or EasyPay; for a debit order, use the bank details on your statement with your 19-digit account number as the reference, and call 0861 729 727 to set it up. RCS lists in-store payments at stores including Pick n Pay, Game, Makro, Builders, Foschini, Totalsports, Markham, Sportscene, @home, Exact and American Swiss. If you cannot pay your monthly instalment, call 0861 729 727 so RCS can try to find a solution.

Lost cards and disputes

Report a lost or stolen card immediately on 0861 729 727, with your card number and ID number ready; RCS will block the card, and you can get a replacement at a Game or Makro store for a nominal fee. To dispute a transaction, call 0861 775 522, Monday to Saturday 08:00 to 21:15, and email the supporting documents, such as an affidavit and a copy of your ID, to AllDisputes@rcsgroup.co.za.

RCS insurance claims

For Customer Protection Insurance claims, complete the relevant claim form on rcs.co.za, attach the required documents and send them to claims@rcsgroup.co.za. RCS lists separate forms for loss of income, natural death, unnatural death, and permanent or temporary disability claims. For policy queries, email policies@rcsgroup.co.za. RCS’s insurance range listed on its website includes Customer Protection Insurance, a Card Protection Plan, a Funeral Plan, a Personal Accident Plan, a Comprehensive Protection Plan, a Critical Illness Plan and an Income Protection Plan.

Complaints

RCS publishes a complaints management framework for its insurance products on its “How to Complain” page. Start with customer service on 0861 729 727 or the relevant product email address. If the complaint is not resolved, the National Financial Ombud Scheme, listed on RCS’s website, can be reached on 0860 800 900, WhatsApp +27 66 473 0157 or info@nfosa.co.za. RCS Cards (Pty) Ltd is a registered credit provider (NCRCP 38) and authorised financial services provider (FSP 44481).

Sources

• RCS Contact Us page and website footer, rcs.co.za/about/contact-us, read 14 September 2026
• RCS FAQs, Self Service, How to Claim and How to Complain pages, rcs.co.za, read 14 September 2026