Game Store Card Contact Details

For Game Store Card and RCS enquiries, call 0861 002 233. The Game Store Card email is contactus@rcsgroup.co.za, while Game also publishes 060 020 0693 for its WhatsApp chatbot and 0861 426 333 for Game Online Support.

Game Store Card contact details at a glance

What you need	Contact
Game Store Card and RCS enquiries	0861 002 233
Game Store Card email	contactus@rcsgroup.co.za
Game Online Support	0861 426 333
Game WhatsApp chatbot	060 020 0693
Game customer service email	info@game.co.za
General Game customer call centre	0861 GAME CARE, written as 0861 4263 2273
Game Sure extended warranty	0800 333 383 or 0800 004 445
Vodacom Contracts call centre	082 111

Game labels the account route as Game Store Card and RCS Enquiries. The email address published with that contact does not end in game.co.za because the card account is administered by RCS rather than Game.

Game prints the store card number on its own page as 0861 0022 33. It is the ten digit number 0861 002 233. The unusual spacing can make the number look different, so read it in the normal grouping before dialling.

Game RCS card account enquiries

For a Game RCS card account query, use 0861 002 233 or contactus@rcsgroup.co.za. Because RCS holds the account, a Game store cannot see your balance, adjust a debit order or resolve an interest dispute, and the till cannot either. The card is used in Game, but the account is administered elsewhere.

Send store card account matters in writing to the RCS email rather than to info@game.co.za. A message about the store card sent to Game’s customer service email has to be forwarded before anyone responsible for the RCS account can act on it.

Game store WhatsApp number and customer service

The Game store WhatsApp number published for its chatbot is 060 020 0693. For general Game customer service, the published email is info@game.co.za. These routes are separate from the RCS Game Store Card contact details, so an account query should go to the RCS number or email instead.

Game publishes its general customer call centre as the vanity number 0861 GAME CARE, written on the page as 0861 4263 2273. Spelled in full, that is twelve digits, two more than a South African number carries, because the letters of the word run past the end of the number. Game publishes no plain numeric form of it, so no alternative numeric version is given here.

The general customer call centre operates from 08:00 to 19:00 on weekdays, 09:00 to 16:00 on Saturdays and 09:00 to 13:00 on Sundays and public holidays. It is closed on Christmas Day.

Game online support and other service numbers

For online orders, Game Online Support is on 0861 426 333. Its hours are 08:00 to 19:00 on weekdays and 08:00 to 12:00 on Saturdays. It is closed on Sundays and public holidays.

The Game Sure extended warranty uses 0800 333 383 or 0800 004 445 and operates on weekdays only until 16:30. It is a separate product with a separate underwriter, rather than the Game Store Card account service.

The Vodacom Contracts call centre listed by Game is 082 111. This is Vodacom’s own customer care rather than a Game department, so a cellphone contract taken out in a Game store is handled as a Vodacom matter.

Game credit card and store card requirements

The Game store card is a credit facility under the National Credit Act, not a loyalty card. Before granting or increasing the facility, the credit provider has to perform an affordability assessment and must provide a pre agreement statement and quotation.

The credit provider must also disclose the initiation fee, monthly service fee and interest rate. Read those three figures rather than looking only at the minimum monthly payment, because the service fee alone can make a small store card balance expensive.

If you want the limit reduced or the facility closed, ask in writing and keep proof. An open facility can be increased later, while a dormant card can still attract a monthly fee.

Game Store Card disputes and escalation

For an account dispute, contact RCS first on 0861 002 233 or contactus@rcsgroup.co.za and get a reference. RCS is the registered credit provider rather than an outside collection agency.

Complaints about the account, interest, a fee or a credit bureau listing can involve different escalation routes. The National Credit Regulator is on 0860 627 627 for conduct and lending matters. The National Financial Ombud is on 0860 800 900 for a dispute about the account itself.

A faulty appliance bought using the card is a separate goods complaint for Game as the retailer. That route ends at the Consumer Goods and Services Ombud on 0860 000 272. The credit agreement used to pay for the item remains a separate matter.

Game head office, trading as Massdiscounters, is at Massmart House, 16 Peltier Drive, Sunninghill Extension 6, Sandton 2157. This is the address for formal written correspondence to the retailer.

Frequently asked questions

What is the RCS Game card contact number?

The RCS Game Store Card contact number is 0861 002 233. Game labels this route for Game Store Card and RCS enquiries.

What is the Game Store Card email address?

The Game Store Card email address is contactus@rcsgroup.co.za. Store card account matters should go to this RCS address rather than Game’s general customer service email.

What is the Game store WhatsApp number?

Game publishes 060 020 0693 for its WhatsApp chatbot. This is a Game support route and is separate from the RCS number used for Game Store Card account enquiries.

What number do I use for Game online support?

Game Online Support is on 0861 426 333. It is open 08:00 to 19:00 on weekdays and 08:00 to 12:00 on Saturdays, and closed on Sundays and public holidays.

Is the Game Store Card handled by Game or RCS?

The card is used in Game, but RCS administers the account. Game publishes the RCS enquiry number 0861 002 233 and the RCS email contactus@rcsgroup.co.za for store card matters.

Sources

• Game contact page: game.co.za/s/contact-us
• Game: game.co.za