Retail · Contact details
Miladys Contact Details
Miladys customer care is on 0800 212 535 and help@miladys.com, the two channels printed under “Miladys Head Office” on the miladys.com contact page. Miladys does not publish a WhatsApp chat number: the WhatsApp link in its site footer opens a WhatsApp Channel, which is a broadcast feed, not a helpline. We read miladys.com and mrpricegroup.com on 16 September 2026.
ContactDetails.co.za is an independent directory and is not Miladys. We have no access to Miladys orders or store accounts.
Miladys contact details at a glance
| What it is for | Contact | Notes |
|---|---|---|
| Head office customer care: orders, cancellations, returns, general help | 0800 212 535, help@miladys.com | Contact page and Delivery and Returns page; no hours published |
| Online contact form | Contact Us page on miladys.com | Choose Miladys Account, Order Enquiry, Return Enquiry, Store Enquiry, Feedback or Website Issue; have your order number or account and ID number ready |
| Website crashes, payment glitches, missing order confirmations, items you cannot find online | customerfriend@miladys.com | Named in the FAQ for these problems |
| Pay your account or get a balance or statement | mrpmoney.com, *120*410# or online banking | Payment can also be made in store |
| Miladys division at Mr Price Group | +27 31 310 5500 | Divisional line on the group contact page |
Older answers in the Miladys FAQ still give 0861 066 639 as the customer care number. Mr Price Group lists that number against Mr Price Money, its credit business, so it is better suited to store account questions than to online orders.
Your Miladys account: payments, login and applying
Miladys is a womenswear chain in the Mr Price Group, selling clothing in sizes 32 to 50, sleepwear, underwear, shoes and accessories. Its range includes house labels and brands such as Bata, Footwork, Jockey, Pierre Cardin, Playtex, Tomy and Wonderfit.
Pay your Miladys account at mrpmoney.com, on *120*410# or through online banking, or in store. The site promotes “One card 6 brands”, and the Sheet Street FAQ says the Mr Price Money card can be used at Mr Price, Mr Price Home, Mr Price Sport, Sheet Street and Miladys stores.
Online orders can be delivered door to door in 4 to 7 working days for R45, or sent to a Miladys store for click and collect in 5 to 7 working days for R10. Orders over R1 000 ship free, and Miladys delivers only within South Africa. To cancel, call 0800 212 535 or email help@miladys.com with your order number, and the refund goes back to the original payment method. Returns to a Miladys store are free.
Lay-by is available in store only, not online. It needs a 10% deposit, runs for three months, carries no interest and involves no credit check.
Miladys head office and stores
The Miladys contact page gives its head office as 30 Station Drive, Durban 4001. For group-level matters, the Mr Price Group contact page uses a different street address, Upper Level, Durban Station Complex, 65 Masabalala Yengwa Avenue, Stamford Hill, and the switchboard +27 31 310 8000.
People searching for Miladys Northgate should note that the Miladys store locator, which lists about 250 stores, did not include a Northgate branch on 16 September 2026. Stores it lists in the northern Johannesburg area:
| Store | Location | Phone |
|---|---|---|
| Miladys Cresta | Shop U23, Cresta Regional Shopping Centre, corner DF Malan and Weltevreden, Cresta | 087 750 8783 |
| Miladys Bel Air Shopping Centre | Shop 20, Bel Air Shopping Centre, Bellairs Drive, Northriding | 0800 212 535 (no direct line listed) |
| Miladys Canterbury Crossing Ferndale | Shop 03B, Canterbury Crossing, corner Bram Fischer Drive and Hunter Street, Ferndale, Randburg | 0800 212 535 (no direct line listed) |
Complaints and escalation
- Take an in-store issue to the branch with your till slip.
- Log online order problems with 0800 212 535 or help@miladys.com, quoting the order number, and keep any reference you are given.
- If the brand does not resolve it, write to Mr Price Group through the form on mrpricegroup.com and pick Complaint as the department.
Frequently asked questions
What is the Miladys contact number?
0800 212 535 for customer care on orders, cancellations and returns. The Miladys division at Mr Price Group is on +27 31 310 5500.
What is the Miladys email address?
help@miladys.com for orders, cancellations and returns. Website crashes, payment glitches and missing order confirmations go to customerfriend@miladys.com.
How do I log in to my Miladys account?
Miladys accounts are Mr Price Money accounts: pay and manage them at mrpmoney.com, on *120*410# or through online banking. The contact form on miladys.com has a Miladys Account category for account queries.
How do I pay my Miladys account?
At mrpmoney.com, on *120*410#, through online banking, or in store.
How do I apply for a Miladys account?
The page carries the payment and management routes rather than an application process: the Mr Price Money card works at Miladys, and account queries go through the Miladys Account category on the contact form or 0800 212 535.
Where is my nearest Miladys store?
The store locator on miladys.com lists about 250 stores. There was no Northgate branch on 16 September 2026; in northern Johannesburg the locator lists Cresta (087 750 8783), Bel Air and Canterbury Crossing Ferndale.
Sources
- miladys.com: Contact Us, FAQs, Delivery and Returns, Lay-bys and the store locator, read 16 September 2026
- mrpricegroup.com: Contact Us and divisional contacts, read 16 September 2026
- sheetstreet.com: FAQ section on the Mr Price Money card, read 16 September 2026