Retail · Contact details
Ackermans Contact Details
The Ackermans customer care number is 0860 900 100, or +27 21 928 1040 from outside South Africa, and the same number is the Ackermans WhatsApp number: save 0860 900 100 as a contact and say “Hi” to use the WhatsApp bot. The Ackermans customer care email is CustomerCare@ackermans.co.za, and account queries go to customerservice@tenacityinc.co.za. Ackermans’ support centre is at 4 Produksie Street, Kuilsriver Industrial, Cape Town, 7580. Every detail below was read from the Contact Us, A+ Account, delivery, loans and insurance pages on ackermans.co.za on 14 September 2026.
Official contact details
| What you need | Contact |
|---|---|
| Customer care line | 0860 900 100; international +27 21 928 1040 |
| WhatsApp bot | 0860 900 100 (save the number and say “Hi”) |
| Customer care email | CustomerCare@ackermans.co.za |
| Account queries (Tenacity Financial Services) | customerservice@tenacityinc.co.za |
| Account proof-of-income documents | confirm@tenacityinc.co.za |
| Account self-service by USSD (free) | *130*602# |
| Funeral insurance queries (IUA for Abacus) | ackermansquery@iua.co.za |
| Money transfer customer service | 0860 777 765 |
| Official website and online shop | www.ackermans.co.za |
| Complaints | Contact form (choose Complaint), CustomerCare@ackermans.co.za or 0860 900 100 |
| Funeral insurance complaints | complaints@abacus-insurance.co.za |
| Jobs and CVs | careers.ackermans.co.za |
| Support centre address | 4 Produksie St, Kuilsriver Industrial, Cape Town, 7580 |
Ackermans WhatsApp number
Ackermans’ WhatsApp bot runs on its call centre number, 0860 900 100. Ackermans’ A+ Account page says to save the number as a contact, say “Hi” in the chat and use your South African ID number to authenticate. The bot lets you upload supporting documents, check your account application status, check your account balance, change your credit limit, request a call-back from an agent, and find out how to pay your account instalment, including instant EFT options. Ackermans’ delivery page also says online order updates can come by WhatsApp, email or SMS.
Ackermans customer service
For questions about online orders, deliveries, returns, stores or products, call customer care on 0860 900 100 or email CustomerCare@ackermans.co.za. The contact form on ackermans.co.za lets you choose an account query, question, compliment, complaint, media query or other. Ackermans’ Need Help page answers common questions about delivery and collection, online and in-store returns and exchanges, opening an account, +More rewards, lay-bys and FoneYam contracts. You can return delivered items to your nearest Ackermans store within 30 days, and a click-and-collect parcel waits at the store for 20 days before it expires.
Ackermans complaints and head office complaints
Ackermans publishes no separate complaints number. To complain, use the contact form on ackermans.co.za and choose Complaint as the query type, email CustomerCare@ackermans.co.za or call 0860 900 100. Ackermans’ head office in Kuils River is its support centre at 4 Produksie St, Kuilsriver Industrial, which Ackermans reaches through 0860 900 100; it publishes no separate head office switchboard. Ackermans also publishes no warehouse or distribution-centre email: CustomerCare@ackermans.co.za is the customer mailbox.
For complaints about your account, the account-card terms say you can ask the customer services desk in an Ackermans, Ayana, Pep, Tekkie Town, Legit, Refinery or Dunns store to connect you to the Tenacity Service Centre, call 0860 900 100, write to Tenacity Financial Services, P.O. Box 140, Kuils River, 7579, or email customerservice@tenacityinc.co.za.
Ackermans customer service policy: returns and refunds
Ackermans does not publish a customer service charter or standards document. Its published customer policy is the Returns and Refunds policy:
- In-store purchases can be refunded or exchanged within 30 days with the original till slip. Items must be unworn with tags intact.
- Online purchases can be refunded or exchanged at any Ackermans store in South Africa, except Ackermans Women and Ackermans Connect stores, within 30 days of collection, with a printout of the electronic invoice.
- Underwear (excluding bras) cannot be returned for hygiene reasons, and delivery fees are non-refundable.
- Without an invoice or delivery note, a refund is given only as a gift card or voucher at the current system price.
- If an item is missing from a home-delivered order, call customer care on 0860 900 100.
Ackermans official website and online ordering
Ackermans’ official website and online shop is www.ackermans.co.za. For online order queries, call 0860 900 100. When your order is on the way, Ackermans sends a tracking link with updates by WhatsApp, email or SMS. You cannot choose a specific delivery date or time.
Ackermans store phone numbers
These branch numbers come from the store locator on ackermans.co.za. Use the store directory for any other branch.
| Store | Address | Telephone |
|---|---|---|
| Ackermans Bishop Lavis | Shop 10, Shoprite Wing, League Road, Cape Town | 021 927 1984 |
| Ackermans Kuils River | Shop 10, 92 Van Riebeeck Road, Kuils River | 021 903 7429 |
| Ackermans Durban Malvern Park Shopping Centre | Shop L1, Malvern Park Shopping Centre, Ridely Park Road, Queensburgh | 031 463 1994 |
| Ackermans Pretoria Waverley Plaza | Waverley Plaza, Hertzog Street | 012 332 4860 |
The store locator lists Ackermans Bishop Lavis as open Monday to Friday 08:00 to 17:30, Saturday 08:00 to 16:00 and Sunday 09:00 to 14:00.
Ackermans account contact and email
Ackermans A+ accounts are administered by Tenacity Financial Services, so account questions go to customerservice@tenacityinc.co.za rather than the Ackermans customer care mailbox. You can apply online, in store, or by SMS: send your first name*surname*ID number*gross monthly income to 34413, free of charge, and an agent will call you. If you miss the call, Ackermans says to call 0860 900 100 to continue your application. Proof of income can be uploaded online, handed in at a till point, or emailed to confirm@tenacityinc.co.za. Dial *130*602# for free to check your balance and payment due date, change your credit limit or change your statement channel.
Which stores accept the Ackermans card?
Ackermans’ South African account-card terms (version 07.2026) say the card may only be used at Participating Branches: the branches of Ackermans, Ayana, Pep, Tekkie Town, Style, Legit, Swagga, Dunns, Refinery and Code stores in South Africa, as amended from time to time. The credit provider is not liable if a store refuses the card. To stop a lost or stolen card, call 0860 900 100 (or +27 21 928 1040); you collect and activate a new card at your nearest Ackermans store. For more on account queries, see Ackermans account enquiries contact details.
Tenacity Ackermans contact details
Tenacity Financial Services administers Ackermans accounts. Email customerservice@tenacityinc.co.za or write to P.O. Box 140, Kuils River, 7579. See Tenacity Ackermans contact details for more.
Ackermans account clearance letter
Ackermans and Tenacity do not publish a paid-up or clearance-letter process or a dedicated line for it. Use 0860 900 100 or customerservice@tenacityinc.co.za. The card terms say that to settle early you contact the credit provider for the amount still owed, either immediately or at a future settlement date.
Paying your Ackermans account
Pay in store at any till, by Ozow instant EFT, at a Flash merchant, or through your banking app by choosing Tenacity Financial Services from the pre-loaded beneficiaries. For EFT payments, pay using the banking details on Ackermans’ A+ Account page (ackermans.co.za/pages/account-card), with your 16-digit store card number as the reference. Always copy bank details from the official page, never from a message or a third-party site.
To pay by debit order, email customerservice@tenacityinc.co.za. Customers in Botswana and Eswatini use separate banking details listed on the A+ Account page.
Ackermans’ A+ Account page describes other account features: additional cards for up to five family members at no cost, monthly statements by email or SMS, and a hardship benefit that applies only in the event of death, retrenchment or temporary disability, subject to terms and conditions. To check a lay-by, ask at a till point, dial *130*602# free, or create a profile online; collect lay-by items at the store where you started the lay-by, with the original till slip.
Ackermans loans, insurance and money transfers
Loans sold at Ackermans are provided by Capfin: SMS your ID number to 44191 for a call back, apply at a till point, or call Capfin on 087 354 0000. Ackermans’ funeral insurance is underwritten by Abacus and administered by IUA; for claims and queries, email ackermansquery@iua.co.za. Ackermans does not publish a cancellation procedure on its insurance page, so send cancellation queries to ackermansquery@iua.co.za; insurance complaints go to complaints@abacus-insurance.co.za. Claims need a death certificate, notification of death (BI-1663), a police statement for accidental deaths, ID copies, and bank details with a recent bank statement. The insurance page prints an incomplete claims phone number, so use the email address instead. If a money transfer withdrawal number or access code is lost, or you need to stop a transfer, the money transfer terms say to call customer service on 0860 777 765.
Ackermans HR and CSI contact details
Ackermans publishes no HR phone number or email address. Jobs in stores, distribution centres, regional offices and the support centre are applied for online at careers.ackermans.co.za, where you view vacancies and submit your CV.
Ackermans’ CSI programme is called Ububele. Ackermans says it has donated over R200 million over 12 years and supports 940 ECD centres in nine provinces. The Ububele page lists no CSI contact, email or application route, so use CustomerCare@ackermans.co.za or 0860 900 100.
Frequently asked questions
Which stores accept the Ackermans card?
The card works at Ackermans, Ayana, Pep, Tekkie Town, Style, Legit, Swagga, Dunns, Refinery and Code stores in South Africa, according to the account-card terms.
How do I complain to Ackermans head office?
Use the contact form (choose Complaint), email CustomerCare@ackermans.co.za or call 0860 900 100. Account complaints can also go to customerservice@tenacityinc.co.za.
What is Ackermans’ returns policy?
Refunds or exchanges within 30 days with the till slip or electronic invoice, with items unworn and tags intact.
What is Ackermans’ official website?
www.ackermans.co.za is the official website and online shop.
What is the Ackermans Bishop Lavis phone number?
The store locator lists Ackermans Bishop Lavis, Shop 10, Shoprite Wing, League Road, on 021 927 1984.
Sources
- Ackermans Contact Us page, ackermans.co.za/pages/contact, read 14 September 2026
- Ackermans A+ Account, Need Help, Delivery Options, Loans, Insurance and Money Transfer pages, ackermans.co.za/pages, read 14 September 2026
- Ackermans Contact Us, account-card, returns and refunds, insurance, careers, Ububele, delivery and store-directory pages, ackermans.co.za/pages, read 26 September 2026
- Tenacity South African account-card terms and conditions (version 07.2026), tenacityinc.co.za, read 26 September 2026