Ackermans’ customer care line is 0860 900 100, or +27 (0) 21 928 1040 from outside South Africa. Its email address is [email protected], and its support centre is at 4 Produksie Street, Kuilsriver, Western Cape. Ackermans is part of the Pepkor group. Verified against ackermans.co.za on 18 August 2026.
Official contact routes
| Route | Detail | Use it for |
|---|---|---|
| Customer care line | 0860 900 100 | Orders, in-store queries, general support |
| International line | +27 (0) 21 928 1040 | Callers outside South Africa |
| Customer care email | [email protected] | Written enquiries |
| Support centre address | 4 Produksie Street, Kuilsriver | Correspondence |
| Website | ackermans.co.za | Online orders, store locator, account services |
Ackermans does not publish a separate number for account and credit queries on its general contact page. If your query is specifically about an Ackermans account, statement or credit application, see the dedicated Ackermans Account Enquiries page linked below, and confirm the current process on ackermans.co.za before relying on any number from elsewhere.
Best contact route by issue
- An online order, delivery or return: the customer care line or email, with your order number ready.
- An in-store purchase dispute: the store you bought from first, then customer care if it is not resolved.
- Your Ackermans account or credit statement: the dedicated account enquiries route, since general customer care handles retail queries rather than credit accounts.
- A product recall or safety concern: customer care by phone, since these are usually time-sensitive.
- You are calling from outside South Africa: +27 (0) 21 928 1040.
What to prepare
- Your order number, for any online purchase query.
- Your till slip and the store name, for an in-store purchase.
- Photographs of any damaged or incorrect item, taken before you repackage it.
- Your account number, if the query relates to credit rather than a purchase.
Complaints and escalation
- Raise it with customer care on 0860 900 100 or [email protected] and obtain a reference number.
- Escalate in writing if the initial response does not resolve it, quoting the reference.
- For a credit account dispute, use the dedicated account enquiries route, since a general retail complaint and a credit dispute follow different internal processes.
- Consider consumer protection routes for an unresolved dispute about goods or services, after confirming eligibility and jurisdiction. For an unresolved credit matter, the National Credit Regulator may be the relevant body instead.
Scam and verification checks
- Type ackermans.co.za yourself and take numbers from the official site rather than a directory or a message.
- Be cautious of unsolicited messages about your Ackermans account, particularly any asking you to click a link to “confirm” or “reactivate” it.
- Never disclose a one-time password, banking login details or your card CVV to anyone claiming to process an order or a credit application.
- Never pay into a personal bank account for an Ackermans purchase or account.
- Preserve evidence and report to your bank and SAPS on 10111 if you have lost money to a site impersonating Ackermans.
Related contact pages
- Ackermans Account Enquiries Contact Details: credit account and statement queries specifically.
- Amazon Contact Details: an alternative online retailer.
- Avon Contact Details: another consumer brand within the retail cluster.
- Check If Online Store Is Legit South Africa: verifying a retailer before you buy.
Frequently asked questions
What is the safest official contact route?
The customer care line on 0860 900 100 or [email protected], both published on ackermans.co.za. For account and credit matters, use the dedicated account enquiries route rather than general customer care.
What information should I prepare?
Your order number for an online purchase, or your till slip and store name for an in-store one, plus photographs of any damaged or incorrect item and your account number for a credit query.
What should I do if I cannot get help?
Escalate in writing to [email protected] with your reference number. For an unresolved credit dispute, the National Credit Regulator may be the relevant body once Ackermans’ own process is exhausted.
How can I confirm these details are current?
Open ackermans.co.za directly and check the Contact Us page, where the customer care number, international line and email are published together. Confirm before relying on a number found elsewhere.
Last verified 18 August 2026 against ackermans.co.za.