Ackermans splits its contact along a line that catches people out: shopping queries and account queries go to different places. Anything about an order, a delivery, a return or a store goes to Ackermans customer care. Anything about your A+ account — a statement, a payment, a balance, a credit application — goes to a completely different mailbox, at Tenacity, the company that administers the account. An Ackermans agent cannot see your account balance, and a Tenacity agent cannot track your parcel. Working out which of the two you need before you make contact is the single thing that avoids being handed on. Ackermans also publishes an international number alongside its local one, which is useful if you are calling from outside South Africa. All details below come from the Ackermans contact page.
Official contact channels
- Customer care line: 0860 900 100
- From outside South Africa: +27 21 928 1040
- Customer care email: [email protected]
- Account-related queries: [email protected]
- Self-service: the FAQs and store locator on ackermans.co.za resolve most standard questions faster than the phone
What this organisation provides
Ackermans is a South African value retailer selling clothing for women, men, children and babies, along with homeware, through a large store network and an online store. Alongside retail it offers a range of financial services: the A+ Account, lay-by, insurance, loans, bill payments, money transfers and vouchers. Those financial products are the reason for the split in contact routes, because the account side is administered by Tenacity rather than by the retailer itself. Ackermans is part of the Pepkor group, which is why its privacy and access-to-information material carries Pepkor branding.
Address and operating information
- Support centre address: 4 Produksie Street, Kuilsriver Industrial, Cape Town, 7580
Ackermans does not publish customer care operating hours on its contact page, so treat the line as a business-hours service and use email outside those times. The support centre is a corporate address rather than a shop — for anything involving a physical item, such as a return or an exchange, use the store locator to find your nearest branch instead of travelling to Kuilsriver.
Support and escalation routes
- Decide first whether the query is retail or account, and use the matching route. This is the most common cause of delay on Ackermans queries.
- For an online order, quote the order number. For an account matter, quote the A+ account number.
- Follow up in writing to [email protected] if a call does not resolve the matter, so there is a dated record to refer back to.
- Because the account products are credit and insurance rather than retail, an unresolved account complaint falls under the financial regulators — the National Credit Regulator for credit matters — rather than under consumer goods redress. A retail complaint about goods or service falls to the Consumer Goods and Services Ombud instead.
Sources
The telephone numbers, email addresses and support centre address on this page were read from the Ackermans contact page at ackermans.co.za on 30 August 2026. Nothing has been inferred or taken from a directory. Ackermans publishes no customer care operating hours, and this page does not supply any. Confirm against ackermans.co.za before relying on the details above.