Banking & Finance · Contact details
Ozow Contact Details
The Ozow contact number is 011 054 4744, the Ozow WhatsApp number is 067 328 6121 and the support email is support@ozow.com. Ozow is the instant EFT, or pay by bank, service you see at many South African online checkouts. You choose Ozow, pick your bank, log in, choose the account and approve your bank’s authentication request, and the money moves straight from your account to the shop. Ozow Proprietary Limited is based in Cape Town and says it is registered with the Payments Association of South Africa as a systems operator and third party payment provider. This page covers its support lines, and who to contact about refunds, failed payments and scams. Everything below was read from ozow.com and hub.ozow.com on 21 September 2026.
ContactDetails.co.za is an independent directory. We are not Ozow and cannot trace or reverse a payment.
Official provider route
| What it is for | Contact |
|---|---|
| Helpline and complaints | 011 054 4744 |
| 067 328 6121 | |
| Support email | support@ozow.com |
| Report a scam or phishing message | phishing@ozow.com |
| General and training | info@ozow.com |
| Sales and pricing | sales@ozow.com |
| Privacy and POPIA | privacy@ozow.com |
| Office | Office 01401, 14th Floor, The Box, 9 Lower Burg Street, Cape Town, 8001 |
The contact page also lists clientsupport@ozow.com, but every other Ozow page uses support@ozow.com. Ozow does not publish support hours. Parts of its older terms still show a Green Point address and one policy shows the placeholder number 011 123 4567; neither is current, so use the contacts above.
Product or service support
How to get an Ozow refund
Shoppers. Ozow does not hold your money. It describes itself as purely a payment gateway, so most payment problems are solved by the shop, not by Ozow:
- Paid, but the shop says it has not received the money: download proof of payment from your online banking and send it to the shop.
- Refunds: ask the shop’s own support line. When a shop uses Ozow Refunds, requests made before 12:00 reflect within 48 hours and later requests within 72 hours. Card payments cannot be refunded this way.
- Cancelled the payment but money still left your account: confirm with the shop that the order was not processed, and speak to your bank.
- Airtime, data, electricity and vouchers: Ozow says these cannot be refunded or reversed.
Ozow itself investigates processing faults, such as being debited twice or for the wrong amount. Contact it on 011 054 4744, WhatsApp or support@ozow.com with the date, amount, shop name and your bank reference.
Ozow merchant support
Merchants. Integration help and password resets go to support@ozow.com. Invoices and statements go to debtors@ozow.com, and registration or bank validation errors go to kyc@ozow.com. The merchant dashboard is dash.ozow.com, developer documentation is on hub.ozow.com, and service status is published at status.ozow.com.
Eligibility, account or policy requirements
Shoppers do not register with Ozow and Ozow does not charge them, although your bank’s normal transaction fee applies. Ozow works with Capitec, FNB, Standard Bank, Absa, Nedbank, TymeBank, Investec, Bidvest Bank and African Bank. EFT payments made through Ozow are final, which is why checking the shop before you pay matters more than it would with a card.
How to report an Ozow scam
Ozow warns about SMS and email messages that ask you to update banking details or copy the look of well-known brands. Its advice is to check the website address before you log in to your bank, never to share security codes, and to forward suspicious messages to phishing@ozow.com. If money has already been taken, contact your bank first and open a case with SAPS.
Escalation route
- Log the complaint by phone, WhatsApp or support@ozow.com and keep the reference number Ozow gives you. It aims to resolve complaints within 14 days, or 30 to 60 days for complex cases.
- If you are unhappy with the answer, ask Ozow Support to escalate it to the Head of Customer Operations, who has 7 days to respond.
- After that the complaint moves to the Chief Operating Officer, and then to the Chief Legal Officer and CEO, each within 7 days. Ozow publishes these by role only, so escalate through support.
FAQs
What is the Ozow contact number?
Ozow’s helpline is 011 054 4744, its WhatsApp line is 067 328 6121 and its support email is support@ozow.com.
How do I get a refund on an Ozow payment?
Ask the shop you paid. Ozow does not hold your money, so refunds are processed by the merchant. Ozow itself investigates processing faults such as a double debit.
I paid with Ozow but the shop says it has not received the money. What now?
Download proof of payment from your online banking and send it to the shop.
Is Ozow safe to use?
Ozow says it is registered with the Payments Association of South Africa as a systems operator and third party payment provider. You approve every payment on your own bank’s login and authentication screen.
How do I report an Ozow scam?
Forward suspicious messages to phishing@ozow.com. If money has already been taken, contact your bank first and open a case with SAPS.
Sources
- ozow.com contact page, FAQ, refunds page and how to pay page, read 21 September 2026
- Ozow terms and conditions, including its complaint and dispute resolution policy, and its cyber security blog post of 13 May 2024, read 21 September 2026
- hub.ozow.com developer hub, read 21 September 2026