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PayJustNow Contact Details

PayJustNow is a South African buy-now-pay-later service that splits a purchase into three interest-free instalments. One thing to establish up front: PayJustNow does not publish a telephone number or a support email address on its support page. It publishes support hours, including for telephone, but routes contact through web chat and an email form. Everything below was read from the PayJustNow support page on 31 August 2026.

Official contact channels

Note the shorter telephone window: web chat and email open at 07h30 but the phone line only from 10h00, so early-morning queries have to go through chat. PayJustNow also warns that responses may be delayed at weekends and on public holidays because of high volumes.

Treat any PayJustNow phone number found on a directory site with caution. The company does not publish one itself, and buy-now-pay-later services are a frequent target for impersonation because callers can be persuaded to hand over card or account details to fix a supposed missed instalment.

What this organisation provides

PayJustNow lets shoppers split a purchase at a participating retailer into three instalments, marketed as interest-free. It operates on both sides of the transaction, and publishes separate support for each: a Shopper route for consumers and a Business Support route for merchants offering the service.

Choose the right one – a merchant settlement query and a shopper instalment query go to different teams.

Before contacting PayJustNow, have the order or transaction reference, the retailer name, the date of purchase, and the card or account the instalments are collected from. Most instalment dates and balances are visible in the app, which resolves the common questions without contact.

Two things are worth understanding about the product itself. The instalment schedule is fixed and collected automatically, so a failed collection is the usual cause of a problem – check the card has funds and has not expired before assuming a system fault. And although the instalments are advertised as interest-free, missed-payment consequences are set out in the terms you accepted at checkout, so read those rather than assuming there is no cost to a late payment.

Address and operating information

This is a Cape Town office address rather than a walk-in customer centre – PayJustNow is a digital service without a counter. The address is useful chiefly for formal correspondence, which is worth sending by a method that gives you proof of delivery if a dispute has escalated.

Support and escalation routes

Work through web chat or the email form within the published hours and keep your own record – screenshot the chat before closing it. With a provider that publishes no phone number or mailbox, the chat transcript is the only evidence you will have, and it is not emailed to you automatically.

If PayJustNow does not resolve it, the route depends on the issue:

That last distinction matters. If the item never arrived or was faulty, that is the retailer responsibility, not PayJustNow – but you generally remain liable for the instalments while the dispute runs, so raise it with both at the same time rather than simply stopping payment.

For an unauthorised collection, raise a debit order dispute with your bank in parallel – your bank can reverse it where PayJustNow cannot.

Sources