PayJustNow Contact Details

PayJustNow does not show a customer care phone number or a WhatsApp number on its support page. It lists telephone support hours of Monday to Friday, 10:00 to 17:00, and routes customers to web chat and an email form, open Monday to Friday 07:30 to 17:00, with web chat on Saturdays 08:30 to 17:00 and Sundays 10:30 to 17:00. PayJustNow’s terms and FAQs give its support email address as support@payjustnow.com, and suspected fraud goes to fraudalert@payjustnow.com. Its office is on the 3rd Floor, Sunclare Building, 21 Dreyer Street, Claremont, 7708. Every detail below was read from payjustnow.com, its terms and privacy policy, and its knowledge base on 14 September 2026.

Official contact details

What you need	Contact	Hours
Web chat and email form	payjustnow.com/support	Mon to Fri 07:30 to 17:00; web chat Sat 08:30 to 17:00, Sun 10:30 to 17:00
Telephone support	Hours listed on the support page; no number shown	Mon to Fri 10:00 to 17:00
Support email	support@payjustnow.com
Suspected fraud or compromised account	fraudalert@payjustnow.com
Personal information and privacy requests	dataprotection@payjustnow.com
Knowledge base	community.payjustnow.com	Any time
Office address	3rd Floor, Sunclare Building, 21 Dreyer St, Claremont, 7708

PayJustNow warns that responses may be delayed on weekends and public holidays because of high volumes. Businesses and merchants have a separate Business Support page on payjustnow.com.

PayJustNow WhatsApp and phone number

PayJustNow’s support page, FAQs and knowledge base do not list a WhatsApp number for shoppers, and although the support page gives telephone hours, it does not display a phone number. The published routes are web chat, the email form, support@payjustnow.com and the app. PayJustNow’s fraud guide says it will never ask you to update personal details by SMS, never ask for your OTP or PIN, and never send an SMS link asking you to sign in, so be wary of WhatsApp numbers or messages claiming to be PayJustNow. PJN Mobile, PayJustNow’s mobile network, has its own customer care line (135 free from a PJN Mobile SIM, or 084 13734 from other networks) and pjnmobile@payjustnow.com, but that is for SIM and airtime queries, not Pay in 3 accounts.

How do I close or delete my PayJustNow account?

PayJustNow’s website does not describe a self-service button for closing an account, so contact support through web chat or support@payjustnow.com and ask for the account to be closed. PayJustNow’s terms say that when the agreement ends you must pay all amounts outstanding on any payment plan, PayJustNow deletes your account, and once you have paid everything due it stops using your payment information, while keeping your personal information for a reasonable period as the law requires. Any funds in your PayJustNow Wallet are only credited back to your card when your account is closed and everything owed has been settled. To ask PayJustNow to delete personal information it holds, its privacy policy gives dataprotection@payjustnow.com.

PayJustNow complaints

Start with web chat or the email form on the support page, or email support@payjustnow.com with your ID number, order details and a description of the problem. Privacy complaints and suspected breaches of personal information go to dataprotection@payjustnow.com; if a privacy complaint is not resolved, the Information Regulator handles complaints about the use of personal information. If you cannot meet a repayment, PayJustNow’s FAQ asks you to contact support@payjustnow.com. Its terms say that if a default is not resolved, PayJustNow may propose referring the credit agreement to a debt counsellor, an alternative dispute resolution agent, a consumer court or an ombud.

Payments, late charges and fraud

• How it works: PayJustNow splits a purchase into three equal, interest-free instalments; the first is paid at checkout and the others are debited from your default bank card around your payday.
• Manual payments: log in, go to Orders, choose the order, select “Pay Now” and authorise with your 4-digit PIN; you can also “Pay Remaining” to settle early.
• Missed payments: PayJustNow sends an SMS reminder a day before each instalment and allows a 24-hour grace period; after that it levies a weekly default charge, capped at 25% of the transaction.
• Compromised account: open the app directly (not from an SMS link), reset your password and email fraudalert@payjustnow.com.

To use PayJustNow, you must be 18 or older, live in South Africa, have a valid bank card in your name, be employed or self-employed, and not be over-indebted or under debt review or administration.

Sources

• PayJustNow Support page and FAQs, payjustnow.com, read 14 September 2026
• PayJustNow Terms and Conditions and Privacy Policy, payjustnow.com, read 14 September 2026
• PayJustNow knowledge base articles (how PayJustNow works, manual payments, default charges, protecting your account against fraud), community.payjustnow.com, read 14 September 2026