Payflex Contact Details

Payflex does not publish a contact number in South Africa. To contact Payflex, log a query with the customer support form at payflex.co.za/support. Customer support is available Monday to Friday 08:30 to 17:00, Saturday and Sunday 09:00 to 15:00, and public holidays 09:00 to 13:00. Payflex’s FAQ says telephone calls are only answered on weekdays between 09:00 and 17:00, but it recommends logging a query instead, and says direct emails receive an automatic reply asking you to use the support form. Businesses selling with Payflex have a separate merchant support page. Every detail below was read from payflex.co.za on 14 September 2026, and the support FAQ was re-read on 25 September 2026.

How to contact Payflex

What you need	Where to go	Hours
Shopper queries (account, payments, refunds, security)	Support form at payflex.co.za/support	Mon to Fri 08:30 to 17:00; Sat and Sun 09:00 to 15:00; public holidays 09:00 to 13:00
Telephone calls	Answered weekdays only; no number shown on the support page	Weekdays 09:00 to 17:00
Self-service (payments, wallet, password)	Payflex app or Customer Portal	Any time
Customer Portal login	customer.payflex.co.za/customer/login	Any time
Sign up	customer.payflex.co.za/views/register	Any time
Live chat, chatbot or WhatsApp	None published; use the support form
Merchant and business support	payflex.co.za/merchant/support
Merchant login	merchant.payflex.co.za

Payflex contact number in South Africa

Payflex’s support page and FAQ do not display a phone number. The FAQ answers the question “Why does Payflex not answer the phone or reply to my email?” by saying that calls are only answered on weekdays from 09:00 to 17:00, and that the best route is to log a query on payflex.co.za/support so the team can get back to you. If you email Payflex directly, you will receive an automatic response pointing you back to the support form. Because Payflex does not publish a number, be cautious of any “Payflex” number or WhatsApp contact that asks for your ID number, OTP, card details or password.

Is Payflex open today?

Payflex customer support works every day: Monday to Friday 8:30 to 17:00, Saturday and Sunday 09:00 to 15:00, and public holidays 09:00 to 13:00.

Payflex live chat, webchat and WhatsApp

Payflex does not publish a live chat, webchat, chatbot or WhatsApp number. The payflex.co.za/support page shows a searchable FAQ and a “Log a query” form, which is the only published support channel. Treat any “Payflex WhatsApp” number with caution.

Before you log a query

Payflex’s FAQ covers accounts, cards, fees and limits, getting started, orders, payments, refunds, security and shopping, and many problems can be solved without waiting for support:

• Forgotten password: in the Customer Portal or app, tap “Forgot your password?”, enter your registered email address, and enter the OTP sent to your registered cellphone number before setting a new password of at least 8 characters with an uppercase letter, a lowercase letter and a special character.
• OTP not arriving: press Resend Code, restart your phone, start the process again, and check with your network that your number is not blocked from receiving SMSes, which can happen if your number was ported; if that fails, log a query.
• Changing your cellphone number or email address: you will have to verify the new details with an OTP sent by SMS or email.
• Failed instalment: Payflex says common causes are your bank’s fraud checks, a card not enabled for online transactions, or a card blocked by your bank; contact your bank, and pay the instalment by EFT or another card in the app or Customer Portal.

Payflex login and sign in

Sign in to the Payflex Customer Portal at customer.payflex.co.za/customer/login, through the Payflex website, or in the app. If you are logging in from a different device, Payflex asks for a selfie (biometric verification) to confirm it is you.

• Forgot your password: click “Forgot your password?”, enter the email address you registered with, enter the OTP sent to your registered cell number, and set a new password.
• Forgot or entered the wrong email: Payflex publishes no self-service recovery for a forgotten registered email. Log a query at payflex.co.za/support. ID number and full-name changes also cannot be done online and must go through customer support.
• Update your cell number or email: in the Customer Portal or app go to your profile (pencil icon); the new detail must be verified by OTP.

Payflex selfie verification and blocked accounts

A selfie is required when you log in on a new device, update your email or mobile number, and shop in store. Payflex says a selfie can fail when Home Affairs has no image for your ID number, the image is poor quality or badly lit, no face is detected, the face does not match, or Home Affairs is unavailable.

If the face photo check cannot be matched and you have a green ID book, update your photo at Home Affairs by applying for a Smart ID card or passport. If you are still stuck, log a query at payflex.co.za/support. Payflex does not publish a procedure to unblock an account; its FAQ only covers blocked cards (a bank instruction that can last from a few hours to a month) and tells shoppers to log a query.

Payflex registration and sign up

To apply, choose Payflex at checkout or sign up at customer.payflex.co.za/views/register, and give your ID number, mobile number and email. Your identity is verified biometrically against Home Affairs, no documents are needed, and a credit check is run. You need a good credit record with no judgements; a SAFPS fraud flag means manual approval. If you think a decline is wrong, log a query at payflex.co.za/support.

Payments, refunds and returns

With Pay in 2, Pay in 3 or Pay in 4, your first payment is made upfront. Pay in 4 takes the remaining three 25% payments every two weeks over six weeks, while Pay in 3 and Pay in 2 collect the balance on your next paydays. Payflex says payment dates are set automatically and cannot be changed, but you can pay an instalment early, or catch up on a missed one, in the app or Customer Portal by selecting the plan and instalment and pressing Pay. Returns and exchanges are handled by the store you bought from, not Payflex. Once a store processes a refund, it reflects in your Payflex Wallet, and you can use it for future purchases or withdraw it; a withdrawal processed before 16:00 reaches your bank account the next business day.

How to settle your Payflex account

To settle early, log in to the Customer Portal or app, select Orders, choose the order and pay the full order or just the next instalment. Instant EFT is also supported.

Payflex debit dates and missed payments

Payments are generally taken after 10:00 on the due date, and payment dates cannot be changed. A missed payment is re-attempted automatically the next day; if that fails, a late fee applies. Default fees are charged the day after a failed collection and again on day 7 and day 14: Pay in 2 and Pay in 4 R95 each (capped at the lower of 50% of the purchase price or R285), and Pay in 3 R125 (capped at the lower of 50% or R375).

How to withdraw money from Payflex

Wallet funds can be withdrawn to any South African bank account in your name by overnight EFT. They arrive the next business day if the withdrawal is processed before 16:00.

Why your Payflex spend limit dropped

Payflex reviews spend limits over time. Paying on time or early at Payflex and other credit providers improves the chance of a higher limit, but increases are not guaranteed.

Payflex complaints

Log complaints through the support form. Payflex’s terms say a complaint against a retailer does not entitle you to stop paying your instalments, so keep paying while you resolve a product dispute with the store. For complaints about how your personal information was used, Payflex asks you to raise them with it first, and then you may complain to the Information Regulator. You can also opt out of marketing messages through the form on payflex.co.za/support.

How to cancel a Payflex account

Settle all outstanding instalments and fees, then select “Request account deactivation” in the Customer Portal or app. A deactivated account cannot be reactivated or registered again.

Frequently asked questions

Does Payflex have a contact number?

Payflex does not publish a phone number. Log a query at payflex.co.za/support; its FAQ says calls are only answered on weekdays between 09:00 and 17:00.

Does Payflex have live chat or WhatsApp?

No. Payflex publishes no live chat, chatbot or WhatsApp number. The support form at payflex.co.za/support is the only published channel.

Where do I log in to Payflex?

Use the Customer Portal at customer.payflex.co.za/customer/login or the Payflex app.

How do I unblock my Payflex account?

Payflex does not publish an unblock procedure. If a selfie check fails, update your photo at Home Affairs if needed, then log a query at payflex.co.za/support.

Is Payflex open today?

Support runs Monday to Friday 8:30 to 17:00, Saturday and Sunday 09:00 to 15:00, and public holidays 09:00 to 13:00.

How do I cancel my Payflex account?

Pay everything you owe, then choose “Request account deactivation” in the Customer Portal or app.

Sources

• Payflex Support page and frequently asked questions, payflex.co.za/support, read 14 September 2026
• Payflex Support page FAQs (login, selfie verification, payments, default fees, wallet, registration, deactivation), payflex.co.za/support, read 25 September 2026
• Payflex Terms and Conditions and Privacy Policy, payflex.co.za, read 14 September 2026