Payflex Contact Details

Payflex does not publish a contact number in South Africa. To contact Payflex, log a query with the customer support form at payflex.co.za/support. Customer support is available Monday to Friday 08:30 to 17:00, Saturday and Sunday 09:00 to 15:00, and public holidays 09:00 to 13:00. Payflex’s FAQ says telephone calls are only answered on weekdays between 09:00 and 17:00, but it recommends logging a query instead, and says direct emails receive an automatic reply asking you to use the support form. Businesses selling with Payflex have a separate merchant support page. Every detail below was read from payflex.co.za on 14 September 2026.

How to contact Payflex

What you need	Where to go	Hours
Shopper queries (account, payments, refunds, security)	Support form at payflex.co.za/support	Mon to Fri 08:30 to 17:00; Sat and Sun 09:00 to 15:00; public holidays 09:00 to 13:00
Telephone calls	Answered weekdays only; no number shown on the support page	Weekdays 09:00 to 17:00
Self-service (payments, wallet, password)	Payflex app or Customer Portal	Any time
Merchant and business support	payflex.co.za/merchant/support
Merchant login	merchant.payflex.co.za
Unresolved credit agreement complaints	National Credit Regulator, 0860 627 627

Payflex contact number in South Africa

Payflex’s support page and FAQ do not display a phone number. The FAQ answers the question “Why does Payflex not answer the phone or reply to my email?” by saying that calls are only answered on weekdays from 09:00 to 17:00, and that the best route is to log a query on payflex.co.za/support so the team can get back to you. If you email Payflex directly, you will receive an automatic response pointing you back to the support form. Because Payflex does not publish a number, be cautious of any “Payflex” number or WhatsApp contact that asks for your ID number, OTP, card details or password.

Before you log a query

Payflex’s FAQ covers accounts, cards, fees and limits, getting started, orders, payments, refunds, security and shopping, and many problems can be solved without waiting for support:

• Forgotten password: in the Customer Portal or app, tap “Forgot your password?”, enter your registered email address, and enter the OTP sent to your registered cellphone number before setting a new password of at least 8 characters with an uppercase letter, a lowercase letter and a special character.
• OTP not arriving: press Resend Code, restart your phone, start the process again, and check with your network that your number is not blocked from receiving SMSes, which can happen if your number was ported; if that fails, log a query.
• Changing your cellphone number or email address: you will have to verify the new details with an OTP sent by SMS or email.
• Failed instalment: Payflex says common causes are your bank’s fraud checks, a card not enabled for online transactions, or a card blocked by your bank; contact your bank, and pay the instalment by EFT or another card in the app or Customer Portal.

Payments, refunds and returns

With Pay in 2, Pay in 3 or Pay in 4, your first payment is made upfront. Pay in 4 takes the remaining three 25% payments every two weeks over six weeks, while Pay in 3 and Pay in 2 collect the balance on your next paydays. Payflex says payment dates are set automatically and cannot be changed, but you can pay an instalment early, or catch up on a missed one, in the app or Customer Portal by selecting the plan and instalment and pressing Pay. Returns and exchanges are handled by the store you bought from, not Payflex. Once a store processes a refund, it reflects in your Payflex Wallet, and you can use it for future purchases or withdraw it; a withdrawal requested before 16:30 reaches your bank account the next business day.

Payflex complaints

Log complaints through the support form. Payflex’s terms say a complaint against a retailer does not entitle you to stop paying your instalments, so keep paying while you resolve a product dispute with the store. If your agreement is an incidental credit agreement, Payflex’s terms say you can complain to the National Credit Regulator on 0860 627 627 or apply to the tribunal named in its terms. For complaints about how your personal information was used, Payflex asks you to raise them with it first, and then you may complain to the Information Regulator. You can also opt out of marketing messages through the form on payflex.co.za/support.

Sources

• Payflex Support page and frequently asked questions, payflex.co.za/support, read 14 September 2026
• Payflex Terms and Conditions and Privacy Policy, payflex.co.za, read 14 September 2026