Banking & Finance · Contact details
Personal Loan Nedbank Contact Details
Nedbank’s personal loan and Contact Us pages do not list a separate phone number for personal loans. Personal loan applications and account queries go to the Nedbank Contact Centre on 0800 555 111, which is toll-free and open 24/7. Complaints about a personal loan go to the Client Complaints Helpline on 0860 444 000 (or +27 11 710 4011) or clientfeedback@nedbank.co.za. Settlement quotes, early settlement and paid-up letters are handled in the Nedbank Money app and Online Banking. Every detail below was read from Nedbank’s personal loan, Help Centre and Contact Us pages on personal.nedbank.co.za on 14 September 2026.
Nedbank personal loan contact details
| What you need | Contact |
|---|---|
| Personal loan applications and account queries (Nedbank Contact Centre) | 0800 555 111 (24/7, toll-free) |
| Complaints | 0860 444 000, +27 11 710 4011, clientfeedback@nedbank.co.za |
| Complaint appeals | complaintappeals@nedbank.co.za |
| Report fraud | 0800 110 929 |
| Personal insurance claims | +27 800 333 111 |
| Settlement quote, settlement and paid-up letter | Nedbank Money app or Online Banking |
| 24/7 digital assistant | Enbi, in the Money app, Online Banking or the “Chat to Enbi” page |
| Apply online | personal.nedbank.co.za/borrow/personal-loans |
Nedbank personal loans call centre
Call 0800 555 111 and say at the start that your call is about a personal loan, whether it is an application enquiry, a question about your loan account or arrears. Because Nedbank uses one contact centre for everyday banking and loans, there is no separate Cape Town or Durban personal loan number. Have your ID number and loan account number ready so the agent can verify you. If you would rather not wait on the line, Enbi, Nedbank’s 24/7 digital assistant, can be reached through the Money app, Online Banking or the Chat to Enbi page.
Nedbank personal loan settlement
Nedbank’s Help Centre explains how to settle your loan yourself, without calling:
- Get a settlement quote: log in to the Money app or Online Banking, select Loans, then Features, then Get settlement quote. The quote is sent to the email address Nedbank has on record.
- Settle the loan in the app: swipe to Loans, choose the account, go to Features, then Get settlement quote, then Settle loan. Tap Pay now to settle immediately, or Cash deposit or EFT for other options. You need a linked cheque, savings or credit card account, and all settlement conditions must be met.
- Settle on Online Banking: go to Loans, choose the account, then View more balances, then Settle loan, and follow the prompts.
- Get your paid-up letter: once the loan is fully settled, select Loans, the settled account, Features, Statements and documents, Documents, and Request paid-up letter. You can view, download or email it to yourself.
Nedbank’s personal loan page says it does not charge an early settlement fee if you pay the loan back before the end of the term.
Nedbank personal loan banking details and payments
Nedbank’s personal loan page says the monthly repayment is debited from your account on your salary date, so regular repayments do not require you to make a separate payment. For a settlement by cash deposit or EFT, start the settlement in the app, which gives you those payment options, and use the details it shows. Nedbank’s pages do not publish a general account name or number for personal loan payments, so do not pay into an account given to you by someone who contacts you unexpectedly; check with 0800 555 111 first.
About Nedbank personal loans
Nedbank offers personal loans of R2,000 to R400,000, repayable over up to 84 months, at a personalised interest rate based on your payment history and risk profile. Its fee example shows a once-off initiation fee and a R69 monthly service fee, and Nedbank says it does not charge a late penalty fee. You can include loan insurance in your repayment or use your own insurance. Nedbank also offers loan consolidation, and a R200 monthly cashback when you take out a personal loan and open a MiGoals Plus or Premium account.
Nedbank personal loan complaints
For a complaint about a personal loan or an application, call the Client Complaints Helpline on 0860 444 000 (Monday to Friday 08:00 to 17:00, Saturday 08:00 to 12:00) or email clientfeedback@nedbank.co.za. Nedbank commits to acknowledging a complaint and giving a reference number within 24 hours, and to making every effort to resolve it within 21 days. If you are unhappy with the outcome, email complaintappeals@nedbank.co.za. If it is still unresolved, you can refer the matter to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za.
Sources
- Nedbank Personal loans page, personal.nedbank.co.za/borrow/personal-loans, read 14 September 2026
- Nedbank Help Centre: How to settle your loan, How to get a settlement quote, How to get your paid-up letter, personal.nedbank.co.za, read 14 September 2026
- Nedbank Contact us page (contact centre, complaints process, insurance and fraud lines), personal.nedbank.co.za, read 14 September 2026