Personal Loan Nedbank Contact Details

The Nedbank personal loan contact number is 0800 555 111 for personal loan applications and account queries. The Nedbank Contact Centre is toll-free and available 24/7, including weekends. If you are behind on repayments, debt assistance is available on 0801 114 949 or 0861 100 033, depending on whether you have a banker. Personal loan complaints can be made on 0860 444 000, +27 11 710 4011 or clientfeedback@nedbank.co.za. Settlement quotes, early settlement and paid-up letters are handled through the Nedbank Money app and Online Banking.

Nedbank personal loan contact details

What you need	Contact
Personal loan applications and account queries (Nedbank Contact Centre)	0800 555 111 (24/7, toll-free)
Complaints	0860 444 000, +27 11 710 4011, clientfeedback@nedbank.co.za
Complaint appeals	complaintappeals@nedbank.co.za
Behind on repayments (debt assistance, restructure)	0801 114 949 (no banker); 0861 100 033 (clients with a relationship or business banker); call-me-back form on the debt assistance page
Nedbank Limited head office	+27 10 224 8000, 135 Rivonia Road, Sandown, 2196 (Mon to Fri 8:00 to 16:30)
Balance check or SMS number	Not published; use 0800 555 111, Enbi or the Loans section of the Money app
Report fraud	0800 110 929
Personal insurance claims	+27 800 333 111
Settlement quote, settlement and paid-up letter	Nedbank Money app or Online Banking
24/7 digital assistant	Enbi, in the Money app, Online Banking or the “Chat to Enbi” page
Apply online	personal.nedbank.co.za/borrow/personal-loans

Nedbank personal loans call centre and application enquiries

For a Nedbank personal loan enquiry, application enquiry or account query, call 0800 555 111. Tell the agent at the start that the query relates to a personal loan. Nedbank uses its main Contact Centre for everyday banking and loan queries and does not list a separate personal loan department number.

Have your ID number and loan account number ready so the agent can verify you. The same number is used whether you are looking for the Nedbank personal loan customer service number, personal loan helpline, call centre number or personal loan department contact number. There is no separate Cape Town or Durban personal loan number listed on the page.

You can also use Enbi, Nedbank’s 24/7 digital assistant, through the Money app, Online Banking or the “Chat to Enbi” page. For a new application, you can apply in the Money app or Online Banking by choosing Borrow and then Personal loan, use a call-me-back request and then email the required documents, apply online at personal.nedbank.co.za/borrow/personal-loans, or apply at a branch during banking hours.

Nedbank personal loan balance and account queries

For Nedbank personal loan account queries, including a balance query, use the Loans section of the Money app or Online Banking, chat to Enbi, or call 0800 555 111. Nedbank’s contact information does not list a separate personal loan balance enquiry number or SMS number.

If your search is “what is the balance of my Nedbank personal loan”, the page does not provide a balance that can be checked without access to your account. The available routes are the Money app, Online Banking, Enbi or the Contact Centre. The existing page also does not publish a separate personal loan department under the wording “unsecured lending”.

Nedbank personal loan statement, settlement and paid-up letter

Settlement quotes, loan settlement and paid-up letters can be handled through the Nedbank Money app or Online Banking. To get a settlement quote, log in, select Loans, then Features, then Get settlement quote. Nedbank sends the quote to the email address it has on record.

To settle the loan in the Money app, swipe to Loans, choose the account, go to Features, then Get settlement quote, then Settle loan. Tap Pay now to settle immediately, or choose Cash deposit or EFT for the other available options. You need a linked cheque, savings or credit card account, and all settlement conditions must be met.

On Online Banking, go to Loans, choose the account, select View more balances, then Settle loan and follow the prompts. Once the loan has been fully settled, go to Loans, select the settled account, then Features, Statements and documents, Documents, and Request paid-up letter. The letter can then be viewed, downloaded or emailed to yourself.

Nedbank’s personal loan page says it does not charge an early settlement fee if you repay the loan before the end of the term.

Nedbank personal loans collections department and debt assistance

Nedbank does not publish a department called personal loans collections. If you are behind on personal loan repayments and do not have a banker, use the debt assistance number 0801 114 949. Clients with a relationship or business banker can call 0861 100 033 or contact their banker directly.

A call-me-back form is also available on Nedbank’s debt assistance page, and the existing page says Nedbank will call you back within 48 hours. These routes are the relevant contacts for searches for the Nedbank personal loans collections department or Nedbank personal loans collections contact number.

A loan restructure is available on personal loans for clients who are behind with payments. It extends the repayment period to reduce the instalment, with arrears spread across the extended term. This means more interest is paid over the longer period. Nedbank performs a credit assessment to check affordability. Debt consolidation into one loan is also offered for people with several smaller loans.

Nedbank personal loan payments and banking details

Nedbank’s personal loan page says the monthly repayment is debited from your account on your salary date, so normal monthly repayments do not require a separate manual payment. For a settlement by cash deposit or EFT, begin the settlement process in the Money app and use the payment details provided there.

Nedbank’s pages do not publish a general account name or account number for personal loan payments. The existing page therefore advises checking with 0800 555 111 before paying into an account supplied by someone who contacts you unexpectedly.

Nedbank personal loan complaints and application complaints

For Nedbank personal loans complaints, including a complaint about a personal loan application, call the Client Complaints Helpline on 0860 444 000 or +27 11 710 4011, or email clientfeedback@nedbank.co.za. The complaints line operates Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00.

Nedbank commits to acknowledging a complaint and providing a reference number within 24 hours, and to making every effort to resolve the complaint within 21 days. If you are unhappy with the outcome, the complaint appeal email address is complaintappeals@nedbank.co.za.

Nedbank personal loan insurance and fraud contacts

For a personal insurance claim, the contact listed on the page is +27 800 333 111. Nedbank’s personal loan information says loan insurance can be included in your repayment, or you can use your own insurance.

To report fraud, use 0800 110 929. These numbers serve different purposes, so use the insurance claims contact for a personal insurance claim and the fraud number when reporting fraud.

Nedbank personal loans office hours and weekend contact

The Nedbank Contact Centre on 0800 555 111 is available 24/7, including weekends. Branch hours vary. The branch locator examples on the existing page show George, Krugersdorp, Fox Street and Park Station open Monday and Friday 08:30 to 16:00, Tuesday to Thursday 09:00 to 16:00 and Saturday 08:30 to 12:00, and closed on Sunday.

In-branch personal loan applications can be made during banking hours at any Nedbank branch. For an application, take your ID, proof of address, latest payslip and, if you do not bank with Nedbank, 3 months’ bank statements.

Nedbank personal loan branches in George, Krugersdorp and Johannesburg

Nedbank’s branch locator gives 0800 555 111 as the telephone number for branches, rather than direct branch lines. Branches that list personal loans include the following locations.

• George: Nedbank George, 108 York Street, George Central, 6529; and Nedbank George Garden Route Mall, Shop 53A, Garden Route Mall, N2 Knysna Road
• Krugersdorp: Shop 111, Keywest Shopping Centre, Cnr Paardekraal Drive and Viljoen Street, Key West, 1739. The locator lists no branch in Human Street, Krugersdorp. Other nearby branches listing personal loans are Cradlestone Mall and Leratong Mall (Chamdor Square, Kagiso).
• Johannesburg, Main Street: Nedbank Fox Street Johannesburg, Ground Floor 82 Main Street, cnr Main Road and Simmonds Street, Marshalls Town. The locator lists no branch at 100 Main Street.
• Johannesburg, Rissik Street: Nedbank Park Station, Shop M18, Johannesburg Park Station, Rissik Street, 2001. The Carlton branch (Mathomo Mall, 134 Fox Street) also lists personal loans.

Nedbank Limited head office and unsecured lending

Nedbank personal loans are provided by Nedbank Ltd, Reg No 1951/000009/06, a licensed financial services provider (FSP9363) and registered credit provider (NCRCP16). Nedbank Group’s head office is at 135 Rivonia Road, Sandown, 2196, and the telephone number is +27 10 224 8000. The listed head office hours are Mon to Fri 8:00 to 16:30.

The wording “unsecured lending” may appear on a bank statement or debit-order description. The page says Nedbank does not publish a separate unit or contact number under that name, so the contact route for a related personal loan query is 0800 555 111.

About Nedbank personal loans

Nedbank offers personal loans from R2,000 to R400,000, repayable over up to 84 months. The interest rate is personalised and based on the borrower’s payment history and risk profile. Nedbank’s fee example includes a once-off initiation fee and a R69 monthly service fee, and the page says Nedbank does not charge a late penalty fee.

Loan insurance can be included in the repayment or you can use your own insurance. Nedbank also offers loan consolidation. The existing page states that a R200 monthly cashback is available when you take out a personal loan and open a MiGoals Plus or Premium account.

Frequently asked questions

What is the Nedbank personal loan contact number?

The Nedbank personal loan contact number for applications and account queries is 0800 555 111. It is the Nedbank Contact Centre and is available 24/7.

What is the balance of my Nedbank personal loan?

Check your personal loan balance in the Loans section of the Money app or Online Banking, use Enbi, or call 0800 555 111. The page does not publish a separate balance-check telephone or SMS number.

What is the Nedbank personal loans collections contact number?

If you are behind on repayments and have no banker, call 0801 114 949. If you have a relationship or business banker, call 0861 100 033 or contact your banker directly.

How do I make a Nedbank personal loan complaint?

Call 0860 444 000 or +27 11 710 4011, or email clientfeedback@nedbank.co.za. If you are unhappy with the complaint outcome, email complaintappeals@nedbank.co.za.

Is there a Nedbank personal loans email contact?

The email address listed for complaints is clientfeedback@nedbank.co.za, with complaintappeals@nedbank.co.za for complaint appeals. The page does not list a separate general personal loan email address.

Can I contact Nedbank personal loans on weekends?

Yes. The Contact Centre on 0800 555 111 is available 24/7. The branch examples on the page show Saturday hours of 08:30 to 12:00 and closure on Sunday.

How do I request a Nedbank personal loan settlement quote?

Use the Money app or Online Banking, select Loans, then Features, then Get settlement quote. The quote is sent to the email address Nedbank has on record.

What are the Nedbank personal loans contact details in George?

Nedbank George is at 108 York Street, George Central, 6529, and Nedbank George Garden Route Mall is at Shop 53A, Garden Route Mall, N2 Knysna Road. The branch telephone number listed is 0800 555 111.

Sources

• Nedbank Personal loans page, personal.nedbank.co.za/borrow/personal-loans, read 14 September 2026
• Nedbank Help Centre: How to settle your loan, How to get a settlement quote, How to get your paid-up letter, personal.nedbank.co.za, read 14 September 2026
• Nedbank Contact us page (contact centre, complaints process, insurance and fraud lines), personal.nedbank.co.za, read 14 September 2026
• Nedbank Debt assistance and Restructure your finances pages, personal.nedbank.co.za/borrow/debt-assistance.html, read 26 September 2026
• Nedbank Find us branch locator, personal.nedbank.co.za/contact/find-us.html, and Contact us head office details, read 26 September 2026
• Nedbank blog: online or branch personal loan application, and Personal loans page (FSP and NCRCP registration), personal.nedbank.co.za, read 26 September 2026