PrimeLoans is a South African online short-term lender operated by Prime Loans Technology (Pty) Ltd. The contact details below were read from the PrimeLoans contact page on 2 September 2026.
Official contact channels
- Support line: +27 21 139 0909
- Support email: [email protected]
- Accounts: [email protected]
- Investigations: [email protected]
- Online: the account login area on primeloans.co.za
The 021 number is a Cape Town geographic line charged as a normal call – there is no toll-free or shared-cost line. All three mailboxes are role addresses rather than individuals.
What this organisation provides
PrimeLoans offers short-term personal and payday loans from R500 to R4 000, applied for entirely online, with funds advertised as transferred in as little as 15 minutes. It states that it operates exclusively online.
The site publishes separate guidance on how to borrow, how to postpone a repayment and how to repay. The postponement route is the one worth knowing before a due date passes – arranging an extension in advance is materially different from defaulting and then negotiating.
An account cancellation route and a PAIA manual are also published.
Address and operating information
- Telephone support: Monday to Friday 08:00-17:00, Saturday 08:00-13:00
- Email support: Monday to Saturday
PrimeLoans publishes no street or postal address, being an online-only lender with no branches. For formal correspondence, request the registered address in writing rather than using one found on a directory.
Note the page carries slightly different schedules in two places – Monday to Friday alongside a Monday to Saturday line. The specific hours given are weekdays 08:00-17:00 and Saturday 08:00-13:00.
Support and escalation routes
Identity for any complaint: Prime Loans Technology (Pty) Ltd, company registration number 2024/739416/07, National Credit Regulator registration number NCRCP20937.
That NCR number is the check worth making before borrowing. A registered credit provider must assess affordability, disclose the total cost of credit before you sign, and stay within the interest and fee caps set under the National Credit Act.
Never pay a fee up front to release a loan. Advance-fee fraud is common in short-term lending, and a legitimate lender deducts its charges from the advance rather than asking for payment beforehand.
Raise a dispute in writing to [email protected], quoting the loan agreement. If unresolved, escalate to the National Credit Regulator quoting NCRCP20937, or to the National Credit Ombud, which handles credit disputes at no cost. If you are over-indebted, debt review through a registered debt counsellor is available under the National Credit Act.
Sources
- primeloans.co.za contact page, read 2 September 2026