Johannesburg is where Nedbank is headquartered, which makes it the one city where a physical Nedbank address is genuinely useful. It is still not a home loans branch. Nedbank runs home lending centrally, and the head office in Sandown is a corporate office rather than a walk-in lending counter.
Local channels
- Home loans, nationally: 0800 555 111, toll-free, 24 hours a day, seven days a week
- Nedbank head office and all regional offices, including Gauteng: 010 224 8000, Monday to Friday 08:00 to 16:30
- Enbi, the Nedbank assistant in the Money app and Online Banking, is available 24/7
Nedbank gives the head office and every regional office the same number, 010 224 8000. There is no separate Johannesburg switchboard, so a different Johannesburg number presented as head office reception is not from Nedbank.
The number to avoid is 011 294 4444, which Nedbank lists against Gauteng. It sits under Corporate Property Finance, the division funding property developers and corporate property investors, and it is not the personal home loan route. Nedbank publishes it in the same block as 021 416 7000 for Cape Town, 031 364 1111 for Durban and 012 436 7000 for Pretoria, all of which are the same commercial division.
Address
- Nedbank Group Limited, 135 Rivonia Road, Sandown, Sandton, 2196
- Head office hours: Monday to Friday 08:00 to 16:30, on 010 224 8000
- This is the group head office. For in-person banking use the Find a branch tool rather than the head office address.
Services at this location
- Home loan applications are not taken here. Nedbank routes them to its website, the Money app or the contact centre, and its cash back offer is tied to those three channels.
- The head office is the registered address of Nedbank Group Limited, which is the address to use for formal or legal correspondence rather than for a product query.
- Bond registration runs through a conveyancing attorney Nedbank appoints and is lodged at the Deeds Office, not at any Nedbank office.
- For commercial property finance in Gauteng, as opposed to a home loan, the division is on 011 294 4444.
Parent organisation
- Nedbank Ltd, registration number 1951/000009/06, a licensed financial services provider (FSP9363) and registered credit provider (NCRCP16). Nedbank gives its founding date as March 1888.
- Client Complaints Helpline: 0860 444 000 or 011 710 4011, Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00, [email protected]
- Complaints about the bank go to the National Financial Ombud on 0860 800 900, free to the complainant. Credit and lending complaints go to the National Credit Regulator on 0860 627 627.
- Report fraud on 0800 110 929, and corruption or unethical conduct to Tip-offs Anonymous on 0800 000 909.
Sources
- personal.nedbank.co.za/contact-us.html (head office address and number, the shared regional office number and hours, the Corporate Property Finance numbers and the heading above them, complaints helpline, fraud and tip-offs lines, ombud and regulator details)
- personal.nedbank.co.za/borrow/home-loans.html (application channels, conveyancing and Deeds Office registration)
- personal.nedbank.co.za structured organisation data and footer (registered address, company registration number, FSP and NCRCP licence numbers, founding date)