Banking & Finance · Support
Nedbank Head Office Contact Details
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The Nedbank head office contact number is +27 10 224 8000 (010 224 8000), answered Monday to Friday, 08:00 to 16:30. The head office is at 135 Rivonia Road, Sandown, Sandton, 2196 (postal: PO Box 1144, Johannesburg, 2000). For banking queries, including Nedbank home loans, Nedbank sends clients to its 24/7 toll-free Contact Centre on 0800 555 111. To report a Nedbank account used in a scam, call the fraud line on 0800 110 929. Every detail below was read from nedbank.co.za (Contact us, Group contact, Home loan FAQ, Personal loan FAQ and Verify payments pages) on 19 September 2026.
Nedbank head office and regional offices
| Office | Contact |
|---|---|
| Nedbank Group Head Office (Gauteng) | +27 10 224 8000, 135 Rivonia Road, Sandown, Sandton, 2196 |
| Postal address | PO Box 1144, Johannesburg, 2000 |
| Regional offices: Gauteng, Western Cape, Eastern Cape, KwaZulu-Natal | +27 10 224 8000 (one number for all regional offices), Mon to Fri 08:00 to 16:30 |
| Everyday banking (Contact Centre) | 0800 555 111, toll-free, 24/7 |
Nedbank’s Group contact page says head office will direct Group enquiries to the right person or department, and that product and service queries belong with the banking contact page rather than head office. Nedbank Ltd is registration number 1951/000009/06, a licensed financial services provider (FSP 9363) and registered credit provider (NCRCP16).
Nedbank home loans contact numbers
| Home loan need | Number |
|---|---|
| New home loan, further loan or readvance | 0800 555 111, online, or any branch |
| Change your bond payment date, DebiCheck help | 0860 555 111 |
| Struggling to pay your bond | 0860 553 573 |
| Building insurance claim (Nedbank Claims Department) | 0860 333 111 |
| Check a Nedbank-owned (repossessed) property | 0800 555 111 |
Nedbank does not publish a dedicated home loans email address on its Contact us or Home loan FAQ pages. It emails home loan statements and letters instead: the annual statement in March, quarterly statements in June, September and December, and rate change, instalment change and finance charge rate letters, at no charge. Single or joint bondholders open these eStatements with their ID number; companies and foreign nationals use the 13-digit home loan account number. A home loan is usually repaid over 20 years, which can be extended to 25 or 30 years, and you can pay extra into the loan with no restrictions.
Nedbank bank details to settle a personal loan
Nedbank’s Personal loan FAQ says monthly repayments are debited from your account on your salary date. To pay by EFT, select Nedbank from your internet banking’s list of bank-approved beneficiaries and use your personal loan account number as the reference. Nedbank does not publish a separate bank account number for loan payments. You can pay a loan off early without a penalty; Nedbank says it charges no early settlement fee. To pay extra amounts each month, change your debit order, or arrange a new payment date if you will miss a payment, call 0860 103 117. To apply for a new personal loan by phone, call 0860 103 582. Personal loan insurance claims go to 0860 333 111 or insuranceclaimsqueries@nedbank.co.za within 180 days of the insured event.
How to report a Nedbank account used in a scam
- Report fraud to Nedbank on 0800 110 929.
- If someone sent you a payment notification from a Nedbank account, check it on Nedbank’s Verify payments page. Enter the payment date, your account number, the last 9 digits of the reference and the amount exactly as they appear on the notification (fields are case-sensitive; only the past 90 days can be checked).
- If the page says it cannot verify the payment, Nedbank asks you to report it as potential fraud on 0860 555 111.
- Report corruption through Tip-offs Anonymous on 0800 000 909 or nedbankgroup@tip-offs.com.
The Verify payments page is Nedbank’s published way to confirm that an incoming payment from a Nedbank account is real. Lost or stolen cards are stopped 24 hours a day on +27 800 110 929, or +27 10 217 4330 from abroad.
Nedbank complaints
Call the Client Complaints Helpline on 0860 444 000 (+27 11 710 4011), Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00, or email clientfeedback@nedbank.co.za. Nedbank says it acknowledges a complaint with a reference number within 24 hours and aims to resolve it within 21 days. If you are unhappy with the outcome, email complaintappeals@nedbank.co.za.
Sources
- Nedbank Contact us, Home loan FAQ, Personal loan FAQ and Verify payments pages, personal.nedbank.co.za; Group contact page, group.nedbank.co.za; read 19 September 2026