Banking & Finance · Contact details
Nedbank Contact Details
The Nedbank contact number for everyday banking and customer care is 0800 555 111, a toll-free Contact Centre line available 24/7. For fraud, call 0800 110 929; for a lost or stolen card, call +27 800 110 929 or +27 10 217 4330 from abroad. Complaints can be made on 0860 444 000 or at clientfeedback@nedbank.co.za, while insurance claims are handled on 0800 333 111. Nedbank vehicle finance is handled by MFC on 084 196 4473. Every contact value on this page comes from the Nedbank information already recorded for this page.
Nedbank contact numbers and customer care details
| What you need | Contact | Hours |
|---|---|---|
| Everyday banking (Nedbank Contact Centre) | 0800 555 111 | 24/7, toll-free |
| Report fraud | 0800 110 929 | Report immediately |
| Lost or stolen cards | +27 800 110 929; +27 10 217 4330 abroad | All hours |
| Vehicle finance (MFC Contact Centre) | 084 196 4473 | Not stated |
| Client Complaints Helpline | 0860 444 000; +27 11 710 4011 | Mon to Fri 08:00 to 17:00; Sat 08:00 to 12:00 |
| Complaints email | clientfeedback@nedbank.co.za | 365/24/7 |
| Head office and regional offices | +27 10 224 8000 | Mon to Fri 08:00 to 16:30 |
| Credit card limits, cancellations and disputed charges | 0860 555 111 | Not stated |
| Insurance claims (life, funeral, credit life, short-term) | 0800 333 111 | Any time of day |
| Debt assistance (behind on payments) | 0801 114 949 (no banker); 0861 100 033 (with a banker) | Not stated |
| Personal loans (extra payments, debit order changes, payment arrangements) | 0860 103 117 | Not stated |
| Personal loan applications by phone | 0860 103 582 | Not stated |
| Home loan clients in financial difficulty | 0860 553 573 | Not stated |
| Suspicious emails (phishing) | phishing@nedbank.co.za | Forward the email, then delete it |
| Contact Centre from abroad | +27 10 217 4142 | Not stated |
| 24/7 digital assistant | Enbi, in the Money app or Online Banking | 24/7 |
Nedbank call centre, customer care and support
For general Nedbank customer care, personal-account queries, online banking and cellphone banking problems, use the Nedbank call centre on 0800 555 111. This is the main Nedbank Contact Centre number for everyday banking and is listed as toll-free and available 24/7. It is the most direct starting point when your query does not belong to one of the specialist service desks further down this page.
For digital help, Nedbank also provides Enbi in the Money app and Online Banking. Enbi is listed as available 24/7. Clients who need Premium Banking, Private Clients, Private Wealth, Small Business Services, Commercial Banking, insurance, financial planning or other specialist help can use the dedicated contacts in the service-desk section below instead of starting with the general customer service number.
Nedbank call centre operating hours and after-hours help
The Nedbank Contact Centre on 0800 555 111 is open 24/7, making it the main Nedbank after-hours number for everyday banking. The head office and regional-office landline, +27 10 224 8000, operates Monday to Friday from 08:00 to 16:30. The current contact information does not state operating hours for Small Business Services on +27 800 116 400 or Commercial Banking on +27 860 555 333.
Nedbank online assistance and help line
For online assistance, use Enbi in the Money app or Online Banking. Nedbank does not publish a separate internet banking helpdesk number in the information recorded for this page, so online banking and savings-account queries are routed to 0800 555 111 or Enbi. The recorded information also says Nedbank does not offer one general “call me back” service. Call-back forms are instead offered for particular products, including debt assistance and insurance claims.
How to confirm a Nedbank account number
To confirm your own Nedbank account number, the recorded guidance says you can log in to the Money app or Online Banking with your Nedbank ID and share proof of account from there. The proof-of-account letter carries a Nedbank e-confirmation stamp, so a phone call is not required for this task.
Nedbank email address and contact email options
Nedbank does not use one email address for every type of enquiry. The email address depends on the service you need. Complaints go to clientfeedback@nedbank.co.za, while life and credit life claim documents go to claims@nedbankinsurance.co.za and funeral claim documents to funeralclaims@nedbankinsurance.co.za. Other specialist addresses are listed with the relevant departments below.
Private Clients can use privateclients@nedbank.co.za, Private Wealth uses Contact@NedbankPrivateWealth.co.za, Small Business Services uses SmallBusinessServices@Nedbank.co.za, and Commercial Banking uses business@nedbank.co.za. Because these addresses serve different functions, use the email that matches the product or department rather than treating one address as a general Nedbank support mailbox.
Nedbank fraud line and lost or stolen card numbers
To report suspected fraud, call 0800 110 929 immediately. For a lost or stolen card, call +27 800 110 929. If you are outside South Africa, the recorded lost-card number is +27 10 217 4330. The card line is listed as available at all hours.
| Card | Local | International |
|---|---|---|
| Lost and stolen cards | +27 800 110 929 | +27 10 217 4330 |
| Merchants | +27 860 114 966 | +27 10 217 4005 |
| SAA Voyager credit card | +27 861 263 464 | +27 10 217 4213 |
| Amex Platinum Services | +27 800 004 244 | +27 10 217 4735 |
| Amex credit card | +27 860 119 966 | +27 10 217 4736 |
Nedbank forensic contact number and corruption reports
The current Nedbank information does not publish a separate forensic-services number. Fraud is reported on 0800 110 929. Corruption can be reported to Tip-offs Anonymous on 0800 000 909 or at nedbankgroup@tip-offs.com. More detail is available on the Nedbank fraud contact number page.
Nedbank does not publish a risk and compliance department number or email; unethical behaviour and human rights complaints go to talktotheethicso@nedbank.co.za, corruption to Tip-offs Anonymous and fraud to 0800 110 929.
How to report phishing or spam to Nedbank
Forward a suspicious email that claims to come from Nedbank to phishing@nedbank.co.za and then delete it. If you receive an Approve-it or one-time password message for a transaction you did not make, reject it and call 0800 110 929 immediately. Nedbank says it will never ask you to enter your card number, PIN, expiry date and CSC on a web page reached through a link or attachment.
How to reverse an unauthorised Nedbank payment or card charge
The route depends on the type of transaction:
- Credit card charge that should not be there: dispute it on 0860 555 111 or at a branch. Nedbank publishes no separate route for a refund made on a card terminal.
- Card fraud: block the card on the Money app and call 0800 110 929, or +27 10 217 4330 from outside South Africa. Nedbank blocks access, registers a fraud case with a reference number, investigates and tells you the outcome. It also asks you to report the incident to the South African Police Service and keep your reference numbers.
- Debit order: raise the dispute within 60 days of the debit order date through your relationship manager or on 0800 555 111. The 60-day window applies from 13 April 2026. A valid, authorised DebiCheck debit order cannot be disputed, and after 60 days you have to contact the creditor directly.
Nedbank credit card cancellations, disputes and after-hours card help
For credit card limits, cancellations and disputed charges, Nedbank routes clients to 0860 555 111 or the Money app. A disputed charge can also be raised at a branch. The recorded information does not identify a department officially called “Card Division”, so 0860 555 111 is the contact given for these credit-card matters.
If the reason for cancelling or stopping a card is that it has been lost or stolen, use the dedicated lost-card route instead: +27 800 110 929 locally or +27 10 217 4330 from abroad. That card line is listed as available at all hours. More product-specific information is on the Nedbank credit card contact details page.
Nedbank credit card renewal and replacement
For a Nedbank card that has expired or is due to renew, replacement cards are issued through the Cards menu in the Money app (the same menu handles replacing a damaged card), or by calling the Contact Centre on 0860 555 111, which handles credit card matters listed above. Track a card that is already on its way in the Money app’s card delivery tracking.
Nedbank Speedpoint contact number
Merchants with a Nedbank Speedpoint card machine call the merchant helpdesk on 0860 114 966, or +27 10 217 4005 from abroad. New card machines are sold and supported by iKhokha, a Nedbank subsidiary, on 087 222 7000. Details are on the Nedbank credit card machine contact details page.
Nedbank refund department
The recorded Nedbank contact information lists no department called a “refund department” and no separate “action line”. Credit card disputes go to 0860 555 111, while other account queries can be taken to the 24/7 Contact Centre on 0800 555 111.
How to apply for a Nedbank credit card: requirements and approval time
You can apply online, on Online Banking, at a branch or by calling 0860 555 111. New clients create a Nedbank ID on the Money app or Online Banking first. Nedbank lists these requirements:
- You are over 18 years old.
- You live in South Africa and have a valid South African ID, or a valid passport and work permit.
- You earn at least R5,000 a month before tax for the Gold credit card, or R25,000 a month for the Platinum credit card, and have a healthy credit score.
- Documents: your ID or passport and work permit, plus payslips or stamped bank statements for the past 3 months.
Nedbank does not state how long the approval decision takes. Once you are approved, the card takes about 2 working days to arrive by the method you chose, such as personal delivery or collection at a Nedbank branch. The current card range lists Gold, Platinum, Private Clients, American Express and SAA Voyager cards, with no Classic or rugby card and no SMS application route. See the Nedbank credit card application contact details page.
Nedbank credit card limit increase
Apply to increase or decrease your credit card limit on the Money app or by calling 0860 555 111. You can ask at any time, and Nedbank does an affordability check before an increase, based on your monthly income and expenses. Nedbank describes no automatic limit increase and gives no processing time. More is on the Nedbank credit card increase contact details page.
How to close a Nedbank credit card
To close or cancel a Nedbank credit card, call 0860 555 111. A closed credit card cannot be reactivated, so you would need to apply for a new card.
Nedbank credit card balance, statements and CVV number
- Balance: log in to Online Banking with your Nedbank ID, go to Cards and choose the account.
- Statements: in the Money app, tap More, then Statements and documents, then Statements, choose the account and month, and tap the download arrow. On Online Banking, go to Statements and documents, then Statements, choose the account and click Download.
- CVV or CSC number: the 3-digit number on the back of a Mastercard or Visa card, or the 4-digit number on the front of an American Express card.
Using a Nedbank credit card overseas
Before you travel, give Nedbank your travel dates and destinations on the Money app or on 0860 555 111. Nedbank publishes no email address for this. Foreign purchases carry a 2% currency conversion fee, and a card can be frozen and unfrozen with a toggle in the Money app.
Nedbank credit card insurance, Amex, corporate and garage cards
| Card query | Route | More detail |
|---|---|---|
| Credit card cover (Balance Protection Plan, up to R100 000 of the outstanding balance) | Log a claim on 0800 333 111 | Nedbank credit card insurance contact details |
| Travel insurance on a credit card | Basic cover at no additional cost when you buy your flight ticket with the card, depending on the card | Not applicable |
| American Express credit card, including card delivery or branch collection | +27 860 119 966 | Nedbank American Express card contact details |
| Amex Corporate Gold, Amex Corporate Green and Corporate Purchasing cards | +27 860 102 191 | Nedbank corporate credit card contact details |
| Garage card (listed in the credit card fee schedule effective 1 January 2026) | 0800 555 111 | Not applicable |
| Budget payments on a card machine (repaid in equal instalments over a period you choose, for example six months) | Merchants: +27 860 114 966 | Nedbank credit card machine contact details |
Nedbank WhatsApp: service messages, no support chat
Nedbank uses WhatsApp to send service messages about banking products, but the official information recorded for this page does not publish a WhatsApp number that customers can message for general support. For help, use Enbi in the Money app or Online Banking, or call 0800 555 111.
Nedbank’s help guidance says a genuine WhatsApp account should show the blue verified badge with a white tick next to the account name and a WhatsApp Business account label. It also says Nedbank will never ask you to enter your Nedbank ID username and password, card details or PIN on WhatsApp. If a WhatsApp message looks suspicious, report it on 0800 110 929.
Nedbank complaints contact number and email address
To make a complaint, you can use the general Contact Centre on 0800 555 111, the Client Complaints Helpline on 0860 444 000 or +27 11 710 4011, or email clientfeedback@nedbank.co.za. Complaints can also be submitted through the Money app, Online Banking and Nedbank’s social media pages.
The Client Complaints Helpline is listed as operating Monday to Friday from 08:00 to 17:00 and Saturday from 08:00 to 12:00. The complaints email is listed as 365/24/7. Nedbank commits to the following complaint-handling steps:
- acknowledging your complaint and giving you a reference number within 24 hours
- investigating it and keeping you updated
- making every effort to resolve it within 21 days, and telling you if it needs more time
If you are unhappy with the outcome of the complaint, the recorded escalation email is complaintappeals@nedbank.co.za.
Nedbank insurance claims and Nedgroup Life claims email
For help with a Nedbank insurance claim, including life, funeral, credit life and short-term insurance, call 0800 333 111. The claims line is listed as available at any time of day. Nedbank Insurance products are underwritten by Nedgroup Life Assurance Co. Ltd (FSP 40915) and Nedgroup Insurance Co. Ltd (FSP 41104), so the Nedgroup Life claims routes recorded here use Nedbank Insurance claim channels.
- Life cover and credit life claims: email documents to claims@nedbankinsurance.co.za
- Funeral policy claims: email documents to funeralclaims@nedbankinsurance.co.za, or post or courier them to Nedbank Park Square, 9 Park Avenue, Umhlanga, 4321. Documents can also be handed in at a branch.
For a funeral claim, the recorded guidance says the claim should be reported within 180 days of the date of death or it may be rejected. The required documents listed on the current page are the completed claim form, the BI-1663/DHA-1663 death notification, the death certificate, the IDs of the claimant and the deceased, and the beneficiary’s bank details. Nedbank aims to pay a funeral claim within 30 minutes of receiving all documents. More information is on the Nedbank funeral cover contact details page.
Nedbank household insurance claims, meaning house contents and building cover, are logged on 0800 333 111; see the Nedbank home insurance contact details page.
Nedbank service desks for specific customers
| Service desk | Telephone | |
|---|---|---|
| Premium Banking (MiGoals Premium) | 0800 555 782 | premiumbanking@nedbank.co.za |
| Private Clients | +27 800 552 222; +27 31 820 5454 abroad | privateclients@nedbank.co.za |
| Private Wealth | +27 800 111 263 | Contact@NedbankPrivateWealth.co.za |
| Small Business Services (turnover under R30 million) | +27 800 116 400 | SmallBusinessServices@Nedbank.co.za |
| Commercial Banking (turnover R10 million to R750 million) | +27 860 555 333 | business@nedbank.co.za |
| Insurance (personal and home claims) | +27 800 333 111 | Not listed |
| Executor Services (deceased estates) | +27 80 268 6430 | estatesinland@nedbank.co.za |
| Financial Planning | +27 861 238 887 | financialplanning@nedbank.co.za |
| Online Share Trading | +27 860 003 681 | nedbankonlinetrading@nedbank.co.za |
| Beneficiary Solutions | +27 800 220 290 | NGBS@nedbank.co.za |
Personal insurance lines are open Monday to Friday 06:00 to 18:00, Saturday 07:00 to 15:00 and Sunday 10:00 to 14:00. Business insurance is Monday to Friday 08:00 to 16:30. Online Share Trading operates Monday to Friday 08:30 to 17:00.
Nedbank private banking contact details
Nedbank Private Clients can be contacted on +27 800 552 222 or +27 31 820 5454 from abroad, with email to privateclients@nedbank.co.za. Private Wealth can be contacted on +27 800 111 263, with +27 10 217 4739 recorded for clients calling from abroad and Contact@NedbankPrivateWealth.co.za as the email address.
Nedbank Corporate Saver and Commercial Banking
Corporate Saver is described as a Commercial Banking online administration system for intermediaries such as attorneys, estate agents and trusts that manage third-party funds. The recorded products include call, fixed, 32-day notice and prime-linked deposits. The platform is available from 07:00 to 17:00, Monday to Friday, and clients get a dedicated sales, service and support team.
For Corporate Saver enquiries, email business@nedbank.co.za or call Commercial Banking on +27 860 555 333. From abroad, the number recorded for this service is +27 10 217 4012.
Nedbank CIB contact
Nedbank Corporate and Investment Banking (CIB) serves businesses with an annual turnover above R750 million. It has no single CIB number: Nedbank’s Contact us page lists a separate telephone number and email address for each sector and regional desk, such as Public Sector, Financial Institutions, Mining and Chemicals, Retail, Cape and KZN. See the Nedbank corporate banking contact details page.
Nedbank international contact number and forex contacts
From outside South Africa, the Nedbank Contact Centre number is +27 10 217 4142. The same number is recorded for Travel Card queries. If a card is lost or stolen while you are abroad, use +27 10 217 4330.
Forex documents and questions about forex rates and codes can be sent to Retail Forex Operations at retailfx@nedbank.co.za. Travel Card problems can be sent to travelcardescalations@nedbank.co.za during business hours. Other specialist desks have their own international numbers, including Personal insurance on +27 10 217 4076.
Nedbank outgoing international payments
An outward foreign exchange payment is made on the Money app (Transact, then Pay or International banking, then International payments and Make a payment) or on Online Banking. South African residents over 18 can send up to R1 million without supporting documents. You need the recipient’s name, full physical address, bank SWIFT code and account details. Exchange control queries are covered on the Nedbank exchange control contact details page.
Nedbank vehicle finance contact number
Nedbank vehicle finance is handled by MFC. For a car loan, vehicle settlement figure or instalment query, call the MFC Contact Centre on 084 196 4473. Complaints specifically about vehicle finance go to complaints@mfc.co.za. More information is on the Nedbank vehicle finance contact details page.
Nedbank personal loan early settlement, settlement quote and EFT payments
Yes, you can settle a Nedbank personal loan early. Nedbank charges no penalty or early settlement fee when you pay the loan back before the end of the term. The personal loans line for extra payments, debit order changes and payment arrangements is 0860 103 117, and loan applications by phone are taken on 0860 103 582. Nedbank publishes no personal loans email address.
| Task | How Nedbank handles it |
|---|---|
| Settlement amount or outstanding balance | Money app or Online Banking: Loans, then Features, then Get settlement quote. The quote is emailed to the address Nedbank has on record. |
| Settle the loan | Money app: Loans, Features, Get settlement quote, then Settle loan. Choose Pay now, or Cash deposit or EFT for other options. You need a linked cheque, savings or credit card account. |
| Pay by EFT | Select Nedbank from your bank’s approved beneficiary list and use your personal loan account number as the beneficiary reference. |
| Pay extra each month | Call 0860 103 117 to change your debit order amount. Repayments are debited on your salary date. |
| Missed or late payment | Call 0860 103 117 as soon as you know you cannot pay, to arrange a new date or a personalised payment arrangement. |
More detail is on the Nedbank personal loan settlement contact details and Nedbank personal loans contact details pages.
Closing a Nedbank bond and extending a home loan
For home loan settlement, cancellation or a call-back, Nedbank gives the toll-free Contact Centre on 0800 555 111, at any time of day. Home loan clients in financial difficulty are given 0860 553 573.
- Give 90 days’ notice on Online Banking before you close a home loan. Without it, Nedbank charges an early-termination fee of no more than 3 months’ interest. The notice is valid for a year.
- Settling a bond does not close the account. To close it, request bond cancellation on Online Banking (Manage your loan, then Cancel your home loan) or on 0800 555 111. Nedbank appoints an attorney, you pay the cancellation fee, and the process usually takes up to 3 months.
- A home loan is usually repaid over 20 years, and the term may be extended to 25 years or a maximum of 30 years.
- To borrow more on an existing bond, Nedbank offers NedRevolve, a readvance from R15,000 or a further loan of R50,000 or more.
See the Nedbank bond contact details and Nedbank home loans contact details pages.
Nedbank collections and debt assistance contact details
Nedbank does not publish a number labelled “collections” in the information recorded for this page. Clients who are behind on loan payments are instead routed to debt assistance. Call 0801 114 949 if you do not have a banker, or 0861 100 033 if you do have a banker. Clients with a banker can also contact their relationship or business banker.
The debt assistance page also provides a call-back form, and the recorded information says the team calls back within 48 hours. The Nedbank debt review department contact details page covers that route in more detail.
Nedbank publishes no legal recoveries email. If you have received attorney letters on a home loan, the contact printed on that letter is the one to use; the general routes are the Contact Centre on 0800 555 111 and the debt assistance lines above, and the Nedbank home loans legal department contact details page explains the route in full.
To restructure a home loan or renegotiate the interest rate, start with the debt assistance lines above or your banker; the Nedbank payment holiday contact details page covers short-term relief.
Nedbank prints no separate debt review, debt counselling or sequestration department number. Its debt counselling page asks clients to contact the bank first, through the debt assistance lines above or the call-back form, and describes debt counselling as a last resort because you cannot take up new credit while under it. The Nedbank debt review department contact details page has the full route.
Nedbank head office contact number and branches
Nedbank Group’s head office is at 135 Rivonia Road, Sandown, 2196. The head office and regional-office number is +27 10 224 8000, available Monday to Friday from 08:00 to 16:30. The same number serves the Gauteng, Eastern Cape, KwaZulu-Natal and Western Cape regional offices.
The recorded contact information does not list direct phone numbers for individual branches. For branches such as Greenacres, Parow or Rissik Street, use Nedbank’s Find a branch tool for addresses and hours, or call the general Contact Centre on 0800 555 111. More head-office information is available on the Nedbank Head Office contact details page.
For a Nedbank ATM locator or branch search, the tool Nedbank publishes is Find a branch near you, at personal.nedbank.co.za/contact/find-us.html.
Nedbank departments and product contact pages
Nedbank uses separate contact routes for many products and departments. The pages below retain the product-specific routes already linked from this page.
Credit cards
- Nedbank Credit Card contact details
- Nedbank Credit Card Application contact details
- Nedbank Credit Card Increase contact details
- Nedbank Credit Card Division contact details
- Nedbank Credit Card Authorisation contact details
- Nedbank Credit Card Arrangements contact details
- Nedbank Platinum Credit Card contact details
- Nedbank Greenbacks Credit Card contact details
- Nedbank American Express Card contact details
- Nedbank Visa Credit Card contact details
- Nedbank Voyager Credit Card contact details
Loans, settlements and payment relief
- Nedbank Personal Loans contact details
- Nedbank Personal Loan Settlement contact details
- Nedbank Debt Consolidation contact details
- Nedbank Bond Contact Details
- Nedbank Payment Holiday Contact Details
Home loans and bonds
- Nedbank Home Loans contact details
- Nedbank Home Loan Application contact details
- Nedbank Home Loans Securities contact details
Vehicle finance
Business and corporate banking
- Nedbank Small Business contact details
- Nedbank Credit Card Machine contact details
- Nedbank Corporate Credit Card contact details
- Nedbank Corporate Banking contact details
- Nedbank Agribusiness Contact Details
Insurance, life and funeral cover
- Nedbank Credit Card Insurance contact details
- Nedbank Home Loans Insurance contact details
- Nedbank Home Insurance contact details
- Nedbank Insurance contact details
- Nedbank Credit Life Insurance contact details
- Nedbank Funeral Cover contact details
- Nedbank Life Insurance contact details
- Nedbank Vehicle Insurance contact details
Fraud, collections, legal and debt review
- Nedbank Credit Card Collection contact details
- Nedbank Home Loans Legal Department contact details
- Nedbank Lost Card contact details
- Nedbank Fraud Contact Number contact details
- Nedbank Legal Department contact details
- Nedbank Debt Review Department contact details
Accounts, digital banking and other services
- Nedbank Head Office contact details
- Nedbank Deceased Estates Contact Details
- Nedbank Exchange Control Contact Details
Investments and savings
Frequently asked questions
What is the Nedbank contact number?
The main Nedbank contact number for everyday banking and customer care is 0800 555 111. It is the 24/7, toll-free Nedbank Contact Centre number.
What is the Nedbank call centre number?
Call the Nedbank Contact Centre on 0800 555 111 for general personal banking, online banking and cellphone banking help. The line is listed as available 24/7.
What are the Nedbank contact centre hours?
The main Nedbank Contact Centre on 0800 555 111 is available 24/7. Head office on +27 10 224 8000 operates Monday to Friday from 08:00 to 16:30.
Is the Nedbank number 0860 555 111 a free call?
The current page does not state that 0860 555 111 is toll-free. It is listed for credit card limits, cancellations and disputed charges. The number explicitly described as toll-free is the main Contact Centre on 0800 555 111.
Can I cancel my Nedbank credit card after hours?
Nedbank routes credit card cancellations to 0860 555 111 or the Money app, but the current information does not state operating hours for that line. If a card is lost or stolen, use +27 800 110 929 locally or +27 10 217 4330 from abroad; that route is listed as available at all hours.
What is the Nedgroup Life claims email?
Life cover and credit life claim documents go to claims@nedbankinsurance.co.za. Funeral claim documents go to funeralclaims@nedbankinsurance.co.za, and the insurance claims number is 0800 333 111.
How do I check a Nedbank claim?
For help with an insurance claim, including life, funeral, credit life and short-term insurance, call 0800 333 111. The recorded information lists this claims line as available at any time of day.
What is the Nedbank complaints email address?
Email complaints to clientfeedback@nedbank.co.za. If you are unhappy with the complaint outcome, the recorded appeals address is complaintappeals@nedbank.co.za.
What is the Nedbank complaints contact number?
The Client Complaints Helpline is 0860 444 000 or +27 11 710 4011. You can also use the general Contact Centre on 0800 555 111.
Does Nedbank have a WhatsApp customer care number?
The official information recorded for this page does not publish a WhatsApp number for general customer support. Nedbank uses WhatsApp for service messages, while general help is available through Enbi or the Contact Centre on 0800 555 111.
What is the Nedbank collections contact number?
Nedbank does not publish a number labelled “collections”. Clients behind on payments are routed to debt assistance on 0801 114 949 without a banker or 0861 100 033 with a banker.
What is the Nedbank international contact number?
From outside South Africa, call the Nedbank Contact Centre on +27 10 217 4142. For a lost or stolen card abroad, call +27 10 217 4330.
What is the Nedbank head office landline?
The Nedbank head office number is +27 10 224 8000, Monday to Friday from 08:00 to 16:30. The address is 135 Rivonia Road, Sandown, 2196.
What is Nedbank Send-iMali?
Send-iMali, Nedbank’s money-transfer service, has been upgraded into the Send money feature on the Money app (it also absorbed Pay-to-cellphone), per Nedbank’s own banking pages. Send money the same way you used Send-iMali: open the Money app, choose Send money, and pay to a cellphone number. Fees sit in the Transactor account schedule of fees.
What is the Nedbank personal loans contact number in Cape Town?
Personal loans are handled on the national routes: the Contact Centre on 0800 555 111 (24/7), with the dedicated routes on the Nedbank personal loans contact details page.
Can I settle my Nedbank personal loan early?
Yes. Nedbank charges no penalty or early settlement fee. Get a settlement quote in the Money app or Online Banking under Loans, Features, Get settlement quote, or call 0860 103 117 to pay extra each month.
How do I pay my Nedbank personal loan by EFT?
Select Nedbank from your bank’s approved beneficiary list and use your personal loan account number as the beneficiary reference.
What are the requirements to get a credit card at Nedbank?
You must be over 18, live in South Africa with a valid ID or a passport and work permit, have a healthy credit score and earn at least R5,000 a month before tax for the Gold card or R25,000 for the Platinum card. Apply online, at a branch or on 0860 555 111.
How long does Nedbank take to approve a credit card?
Nedbank does not state an approval time. Once you are approved, the card takes about 2 working days to be delivered or to be ready for collection at a branch.
How do I close my Nedbank credit card?
Call 0860 555 111. A closed credit card cannot be reactivated.
How do I increase my Nedbank credit card limit?
Apply on the Money app or call 0860 555 111. Nedbank does an affordability check first.
How do I report phishing to Nedbank?
Forward the suspicious email to phishing@nedbank.co.za and delete it. Report fraud on 0800 110 929.
Sources
- Nedbank Contact us page (service desks, card lines, head office, complaints process), personal.nedbank.co.za, read 14 September 2026
- Nedbank Help Centre, How to verify a WhatsApp message, personal.nedbank.co.za, read 14 September 2026
- Nedbank Contact us page (private banking, international numbers, head office, tip-offs), personal.nedbank.co.za/contact/contact-us.html, read 25 September 2026
- Nedbank Insure, How to claim, personal.nedbank.co.za/insure/how-to-claim.html, read 25 September 2026
- Nedbank blog, How to claim a funeral insurance policy, personal.nedbank.co.za/learn/blog/how-to-claim-a-funeral-insurance-policy.html, read 25 September 2026
- Nedbank Debt assistance, personal.nedbank.co.za/borrow/debt-assistance.html, read 25 September 2026
- Nedbank Forex for travel, personal.nedbank.co.za/bank/international-banking/forex-for-travel.html, read 25 September 2026
- Nedbank Credit card FAQs, personal.nedbank.co.za/bank/credit-cards/faq.html, read 25 September 2026
- Nedbank Help Centre, Share proof of account, personal.nedbank.co.za/learn/help-centre/bank/share-proof-of-account.html, read 25 September 2026
- Nedbank Corporate Saver brochure, business.nedbank.co.za, read 25 September 2026
- Nedbank Personal loans FAQ and Personal loans page, personal.nedbank.co.za/borrow/personal-loans/faq.html, read 12 October 2026
- Nedbank Help Centre, How to get a settlement quote for your loan and How to settle your loan, personal.nedbank.co.za/learn/help-centre/borrow/personal-loans/, read 12 October 2026
- Nedbank Debt counselling, personal.nedbank.co.za/borrow/debt-assistance/debt-counselling.html, read 12 October 2026
- Nedbank Credit card FAQs, personal.nedbank.co.za/bank/credit-cards/faq.html, read 12 October 2026
- Nedbank Gold and Platinum credit card application pages and See all cards, personal.nedbank.co.za/bank/credit-cards/, read 12 October 2026
- Nedbank credit card how-to guides, Check your balances and Download your statements, personal.nedbank.co.za/bank/credit-cards/how-to-guides/, read 12 October 2026
- Nedbank Credit Card Fee schedule, effective from 1 January 2026, personal.nedbank.co.za, read 12 October 2026
- Nedbank Help Centre, Can you cancel a credit card purchase, Dispute debit order FAQs, How to freeze your card and What to do if you suspect you have been a victim of fraud, personal.nedbank.co.za/learn/help-centre/, read 12 October 2026
- Nedbank Fraud Awareness and Phishing and smishing scams, personal.nedbank.co.za/home/fraud-awareness.html, read 12 October 2026
- Nedbank Balance Protection Plan and Building insurance, personal.nedbank.co.za/insure/, read 12 October 2026
- Nedbank Home loans, Thinking of settling your bond, Home loans FAQ and Further lending, personal.nedbank.co.za/borrow/home-loans/, read 12 October 2026
- Nedbank Outgoing international payments, personal.nedbank.co.za/bank/international-banking/, read 12 October 2026
- Nedbank Contact us page (CIB desks, corporate card lines) and Find a branch, personal.nedbank.co.za/contact/, read 12 October 2026