Banking & Finance · Contact details
Nedbank Contact Details
The Nedbank contact number is 0800 555 111. The Nedbank Contact Centre is toll-free and available 24/7 for everyday banking. To report fraud, call 0800 110 929; for a lost or stolen card, call +27 800 110 929 (or +27 10 217 4330 from abroad), available at all hours. Complaints go to the Client Complaints Helpline on 0860 444 000 or clientfeedback@nedbank.co.za. Nedbank vehicle finance is handled by MFC on 084 196 4473. Every number below was read from Nedbank’s contact page and help centre on 14 September 2026.
Nedbank contact numbers at a glance
| What you need | Contact | Hours |
|---|---|---|
| Everyday banking (Nedbank Contact Centre) | 0800 555 111 | 24/7, toll-free |
| Report fraud | 0800 110 929 | Report immediately |
| Lost or stolen cards | +27 800 110 929; +27 10 217 4330 abroad | All hours |
| Vehicle finance (MFC Contact Centre) | 084 196 4473 | Not stated |
| Client Complaints Helpline | 0860 444 000; +27 11 710 4011 | Mon to Fri 08:00 to 17:00; Sat 08:00 to 12:00 |
| Complaints email | clientfeedback@nedbank.co.za | 365/24/7 |
| Head office and regional offices | +27 10 224 8000 | Mon to Fri 08:00 to 16:30 |
| 24/7 digital assistant | Enbi, in the Money app or Online Banking | 24/7 |
Nedbank customer care and call centre
For personal accounts, online banking and cellphone banking problems, the starting point is the Nedbank Contact Centre on 0800 555 111. It is toll-free and open 24/7, so there is no need to wait for office hours. If you would rather chat, Enbi, Nedbank’s 24/7 assistant, is built into the Money app and Online Banking. Nedbank also runs dedicated service desks for specific client groups, listed further down, and going straight to the right desk skips a transfer.
Nedbank fraud hotline and lost cards
If you suspect fraud, Nedbank says to report it immediately on 0800 110 929. If your card is lost or stolen, stop it on +27 800 110 929, or +27 10 217 4330 if you are travelling overseas; the card line runs at all hours. Nedbank lists separate lost card numbers for some products:
| Card | Local | International |
|---|---|---|
| Lost and stolen cards | +27 800 110 929 | +27 10 217 4330 |
| Merchants | +27 860 114 966 | +27 10 217 4005 |
| SAA Voyager credit card | +27 861 263 464 | +27 10 217 4213 |
| Amex Platinum Services | +27 800 004 244 | +27 10 217 4735 |
| Amex credit card | +27 860 119 966 | +27 10 217 4736 |
Does Nedbank have a WhatsApp number?
Nedbank uses WhatsApp to send service messages about your banking products, but its official pages do not publish a WhatsApp number for customers to message for general support. Nedbank’s help centre explains how to check that a WhatsApp message is genuine: look for the blue verified badge with a white tick next to the account name, and the WhatsApp Business account label under it. Nedbank will never ask you to enter your Nedbank ID username and password, card details or PIN on WhatsApp. If a message looks suspicious, report it on 0800 110 929. For help any time of day, use Enbi in the Money app or call 0800 555 111.
Nedbank service desks for specific clients
| Service desk | Telephone | |
|---|---|---|
| Premium Banking (MiGoals Premium) | 0800 555 782 | premiumbanking@nedbank.co.za |
| Private Clients | +27 800 552 222; +27 31 820 5454 abroad | privateclients@nedbank.co.za |
| Private Wealth | +27 800 111 263 | Contact@NedbankPrivateWealth.co.za |
| Small Business Services (turnover under R30 million) | +27 800 116 400 | SmallBusinessServices@Nedbank.co.za |
| Commercial Banking (turnover R10 million to R750 million) | +27 860 555 333 | business@nedbank.co.za |
| Insurance (personal and home claims) | +27 800 333 111 | Not listed |
| Executor Services (deceased estates) | +27 80 268 6430 | estatesinland@nedbank.co.za |
| Financial Planning | +27 861 238 887 | financialplanning@nedbank.co.za |
| Online Share Trading | +27 860 003 681 | nedbankonlinetrading@nedbank.co.za |
| Beneficiary Solutions | +27 800 220 290 | NGBS@nedbank.co.za |
Personal insurance lines are open Monday to Friday 06:00 to 18:00, Saturday 07:00 to 15:00 and Sunday 10:00 to 14:00; business insurance is Monday to Friday 08:00 to 16:30. Online Share Trading runs Monday to Friday 08:30 to 17:00.
Nedbank vehicle finance (MFC)
Nedbank’s vehicle finance is handled by MFC. For a car loan, vehicle settlement figure or instalment query, call the MFC Contact Centre on 084 196 4473. Complaints specifically about vehicle finance go to complaints@mfc.co.za.
Nedbank complaints process
You can complain through the Contact Centre on 0800 555 111, the Client Complaints Helpline on 0860 444 000 or +27 11 710 4011, by email to clientfeedback@nedbank.co.za, or through the Money app, Online Banking and Nedbank’s social media pages. Nedbank commits to:
- acknowledging your complaint and giving you a reference number within 24 hours
- investigating it and keeping you updated
- making every effort to resolve it within 21 days, and telling you if it needs more time
If you are unhappy with the outcome, email complaintappeals@nedbank.co.za. If it is still unresolved, you can refer the matter to the National Financial Ombud Scheme, which covers banks, credit providers and insurers, on 0860 800 900, WhatsApp +27 66 473 0157, or info@nfosa.co.za. Complaints about financial advice go to the FAIS Ombud on 0860 663 274 or info@faisombud.co.za.
Nedbank head office and branches
Nedbank Group’s head office is at 135 Rivonia Road, Sandown, 2196, on +27 10 224 8000, Monday to Friday 08:00 to 16:30. The same number serves the Gauteng, Eastern Cape, KwaZulu-Natal and Western Cape regional offices. Nedbank’s contact page does not list direct numbers for individual branches, so for branches such as Greenacres, Parow or Rissik Street, use Nedbank’s Find a branch tool for addresses and hours, or call 0800 555 111.
Sources
- Nedbank Contact us page (service desks, card lines, head office, complaints process), personal.nedbank.co.za, read 14 September 2026
- Nedbank Help Centre, How to verify a WhatsApp message, personal.nedbank.co.za, read 14 September 2026