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Nedbank Credit Card Application Contact Details
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The Nedbank credit card contact number, for applications and card queries, is 0860 555 111. Nedbank does not publish an email address for credit card applications. You apply online through personal.nedbank.co.za or the Nedbank Money app, or at a Nedbank branch. The toll-free Nedbank Contact Centre is on 0800 555 111, 24/7. We read these details on personal.nedbank.co.za on 19 September 2026.
Nedbank credit card application contact number
| What you need | Contact |
|---|---|
| Credit card queries, including application status and credit limit changes | 0860 555 111 |
| Nedbank Contact Centre (toll-free, 24/7) | 0800 555 111 |
| Lost, stolen or fraud on a card | 0800 110 929 or 011 710 4330 |
| American Express credit card | +27 860 119 966 |
| Chat assistant | Enbi, in the Money app and Online Banking (24/7) |
Nedbank credit card application email address
Nedbank’s credit card pages, credit card FAQ and contact page do not list an email address for credit card applications, application status or supporting documents. Applications go through the “Get started” button on each card on personal.nedbank.co.za/bank/credit-cards.html, the Money app, or a branch. Be wary of anyone asking you to email your ID, payslips or bank statements to an unofficial address to “fast-track” a Nedbank card. To check your application status, call 0860 555 111 or message Enbi.
How to apply for a Nedbank credit card
- Compare the cards on personal.nedbank.co.za/bank/credit-cards.html. Each card lists its monthly fee, its minimum income, and up to 55 interest-free days.
- Choose “Get started” on the card you want, or apply in the Money app.
- Nedbank does an affordability assessment. It looks at your monthly income and expenses, including food, rent or bond payments, rates and taxes, insurance and medical aid, transport, education, airtime and data, clothing accounts and other debt repayments.
- Your interest rate is personalised, based on factors such as your income and credit history.
- Once you are approved, Nedbank says the card takes about 2 working days to reach you, either by personal delivery or for collection at a branch.
Minimum income for Nedbank credit cards
Each card on Nedbank’s credit card page has its own minimum monthly income. The figures on the page range from R5,000 a month for the entry-level cards to R62,500 a month for the American Express Platinum Credit Card. Check the overview box of the card you want before you apply, because an application below the minimum income is unlikely to succeed.
After you get your card
- Credit limit: ask for an increase in the Money app or on 0860 555 111. Nedbank checks affordability before approving an increase.
- Interest-free period: up to 55 days on eligible purchases. Cash withdrawals are charged interest from the first day.
- Minimum repayment: the FAQ gives 2.5% of the outstanding balance each month. Some card pages list 5%, so check your own card’s terms.
- Payments: pay by EFT or by transfer from another Nedbank account. A cash deposit reflects immediately. An EFT from another bank can take up to 3 working days.
- Travel: tell Nedbank your travel dates in the Money app or on 0860 555 111. There is a 2% currency conversion fee on foreign purchases.
- Cancelling: call 0860 555 111. A closed card cannot be reactivated, so you would need to apply for a new one.
The interest-free period only covers eligible spend. Nedbank’s FAQ excludes ATM cash, casino chips, petrol and garage card transactions, fees and taxes, traveller’s cheques, budget account instalments and their interest, insurance premiums and electronic funds transfers. Straight purchases must be paid within the interest-free period to avoid interest. Budget purchases are paid back in equal instalments over a period you choose, such as six months.
Lost card or fraud
If your card is lost, stolen or used fraudulently, block it in the Money app straight away and call 0800 110 929, or 011 710 4330. You can also freeze and unfreeze the card, replace it, and set transaction limits in the Money app or Online Banking. Nedbank’s card pages say you can create up to 10 free virtual cards for safer online shopping.
Sources
- Nedbank, Credit cards: personal.nedbank.co.za/bank/credit-cards.html (read 19 September 2026)
- Nedbank, Credit card FAQs: personal.nedbank.co.za/bank/credit-cards/faq.html (read 19 September 2026)
- Nedbank, Contact us: personal.nedbank.co.za/contact/contact-us.html (read 19 September 2026)