Banking & Finance · Support
Nedbank Credit Card Application Contact Details
All Banking & Finance contactsComplaints & escalation
The Nedbank credit card contact number, for applications and card queries, is 0860 555 111. Nedbank does not publish an email address for credit card applications. You apply online through personal.nedbank.co.za or the Nedbank Money app, or at a Nedbank branch. The toll-free Nedbank Contact Centre is on 0800 555 111, 24/7. We read these details on personal.nedbank.co.za on 19 September 2026.
Nedbank credit card application contact number
| What you need | Contact |
|---|---|
| Credit card queries, including application status and credit limit changes | 0860 555 111 |
| Nedbank Contact Centre (toll-free, 24/7) | 0800 555 111 |
| Lost, stolen or fraud on a card | 0800 110 929 or 011 710 4330 |
| Lost or stolen card, calling from abroad | +27 10 217 4330 |
| Help with an application | 0800 555 111 |
| Track or resume an application | Money app: More, then Applications |
| Business credit card (Small Business Services) | 0800 116 400 |
| American Express credit card | +27 860 119 966 |
| Chat assistant | Enbi, in the Money app and Online Banking (24/7) |
Nedbank credit card application email address
Nedbank’s credit card pages, credit card FAQ and contact page do not list an email address for credit card applications, application status or supporting documents. Applications go through the “Get started” button on each card on personal.nedbank.co.za/bank/credit-cards.html, the Money app, or a branch. Be wary of anyone asking you to email your ID, payslips or bank statements to an unofficial address to “fast-track” a Nedbank card. To check your application status, call 0860 555 111 or message Enbi.
How to apply for a Nedbank credit card
- Compare the cards on personal.nedbank.co.za/bank/credit-cards.html. Each card lists its monthly fee, its minimum income, and up to 55 interest-free days.
- Choose “Get started” on the card you want, or apply in the Money app.
- Nedbank does an affordability assessment. It looks at your monthly income and expenses, including food, rent or bond payments, rates and taxes, insurance and medical aid, transport, education, airtime and data, clothing accounts and other debt repayments.
- Your interest rate is personalised, based on factors such as your income and credit history.
- Once you are approved, Nedbank says the card takes about 2 working days to reach you, either by personal delivery or for collection at a branch.
Nedbank credit card application form and documents
Nedbank has no downloadable credit card application form. The online application form is the “Get started” button on each card page: log in with your Nedbank ID, or create one on the Money app or Online Banking first if you are new to Nedbank. You can also apply in the Money app or at a branch. This applies to the Classic and Gold cards as well.
Before you apply, Nedbank says you should be over 18, live in South Africa with a valid SA ID or a valid passport and work permit, earn at least the card’s minimum income (R5,000 a month before tax for the Gold card) and have a healthy credit score.
Have these documents ready: your SA ID or valid passport and work permit, plus payslips for the past 3 months or stamped bank statements for the past 3 months.
Nedbank credit card application progress and tracking
To check your application progress in the Money app, log in, tap More, select Applications and choose the application to see its full details. On Online Banking, log in with your Nedbank ID, click Applications, then “For me”, then the application.
How to resume a Nedbank credit card application
Nedbank saves your progress, so you can pick up a started application where you left off. In the Money app, tap More, select Applications and tap Previous to resume it.
Follow up on a Nedbank credit card application
For help with an application, call 0800 555 111, chat to Enbi, or visit a branch. For credit card queries, including application status, you can also call 0860 555 111.
Nedbank credit card application and delivery times
Nedbank advertises its new Gold Credit Card as “Get approved in minutes” with instant access to credit. Once you are approved, the card takes about 2 working days to be delivered by personal delivery or to be ready for branch collection. Nedbank does not publish a standard processing time for applications that need documents or further checks.
Nedbank business credit card application
A business credit card is applied for through Nedbank’s business side, not the personal card pages. The Small Business Credit Card is for startups, SMEs and sole proprietors with a minimum annual turnover of R150,000. It has a R58 monthly service fee, a R287 once-off initiation fee, up to 55 days interest-free and a minimum 5% monthly repayment, with a budget facility or full payment as alternatives. You apply online from the Small Business Credit Card page on business.nedbank.co.za by selecting the card.
The Nedbank Corporate Card suits established businesses with a minimum annual turnover of R360,000 (yearly fee R460, initiation fee R488). Small Business Services, for businesses with turnover under R30 million, is on 0800 116 400. See Nedbank Small Business contact details for more routes.
Minimum income for Nedbank credit cards
Each card on Nedbank’s credit card page has its own minimum monthly income. The figures on the page range from R5,000 a month for the entry-level cards to R62,500 a month for the American Express Platinum Credit Card. Check the overview box of the card you want before you apply, because an application below the minimum income is unlikely to succeed.
After you get your card
- Credit limit: ask for an increase in the Money app or on 0860 555 111. Nedbank checks affordability before approving an increase.
- Interest-free period: up to 55 days on eligible purchases. Cash withdrawals are charged interest from the first day.
- Minimum repayment: the FAQ gives 2.5% of the outstanding balance each month. Some card pages list 5%, so check your own card’s terms.
- Payments: pay by EFT or by transfer from another Nedbank account. A cash deposit reflects immediately. An EFT from another bank can take up to 3 working days.
- Travel: tell Nedbank your travel dates in the Money app or on 0860 555 111. There is a 2% currency conversion fee on foreign purchases.
- Cancelling: call 0860 555 111. A closed card cannot be reactivated, so you would need to apply for a new one.
The interest-free period only covers eligible spend. Nedbank’s FAQ excludes ATM cash, casino chips, petrol and garage card transactions, fees and taxes, traveller’s cheques, budget account instalments and their interest, insurance premiums and electronic funds transfers. Straight purchases must be paid within the interest-free period to avoid interest. Budget purchases are paid back in equal instalments over a period you choose, such as six months.
Lost card or fraud
If your card is lost, stolen or used fraudulently, block it in the Money app straight away and call 0800 110 929, or 011 710 4330. From abroad, Nedbank’s contact page lists +27 10 217 4330. You can also freeze and unfreeze the card, replace it, and set transaction limits in the Money app or Online Banking. Nedbank’s card pages say you can create up to 10 free virtual cards for safer online shopping.
Frequently asked questions
Is there a Nedbank credit card application form?
There is no downloadable form. Apply online with “Get started” on the card page, in the Money app or at a branch.
How do I track my Nedbank credit card application?
In the Money app, tap More, then Applications, and choose the application. On Online Banking, click Applications, then “For me”.
How long does a Nedbank credit card application take?
Nedbank says approval on the Gold card can take minutes, and an approved card takes about 2 working days to reach you. It publishes no standard time for applications needing documents.
Who do I call to follow up on my application?
Call 0800 555 111 for help with an application, or 0860 555 111 for credit card queries.
How do I apply for a Nedbank business credit card?
Apply online from the Small Business Credit Card page on business.nedbank.co.za, or call Small Business Services on 0800 116 400.
Sources
- Nedbank, Credit cards: personal.nedbank.co.za/bank/credit-cards.html (read 19 September 2026)
- Nedbank, Credit card FAQs: personal.nedbank.co.za/bank/credit-cards/faq.html (read 19 September 2026)
- Nedbank, Contact us: personal.nedbank.co.za/contact/contact-us.html (read 19 September 2026)
- Nedbank, Gold Credit Card: personal.nedbank.co.za/bank/credit-cards/nedbank/gold.html, for how to apply, requirements and documents (read 26 September 2026)
- Nedbank, Track your application: personal.nedbank.co.za/learn/help-centre/bank/track-application-for-transactional-products-and-loans.html (read 26 September 2026)
- Nedbank, Resume on app: personal.nedbank.co.za/bank/digital-banking/resume-on-app.html (read 26 September 2026)
- Nedbank Business, Small Business Credit Card: business.nedbank.co.za/small-business/payments/card-solutions/small-business-credit-card.html (read 26 September 2026)
- Nedbank, Contact us: personal.nedbank.co.za/contact/contact-us.html, rechecked for Small Business Services and the international lost card line (read 26 September 2026)