Nedbank Credit Card Contact Details

The Nedbank credit card contact number is 0860 555 111, the number Nedbank’s credit card FAQs give for limit increases, cancelling a card, disputing a transaction, travel notifications and contactless settings. The toll-free Nedbank Contact Centre, 0800 555 111, is open 24/7 for everyday banking. If your credit card is lost, stolen or used fraudulently, block it on the Money app and call 0800 110 929. Complaints go to clientfeedback@nedbank.co.za or 0860 444 000. Every detail below was read from Nedbank’s credit card FAQs, Help Centre, credit card terms and Contact us page on personal.nedbank.co.za on 14 September 2026.

Nedbank credit card contact numbers

What you need	Contact
Credit card queries, limit changes, cancellations, disputes	0860 555 111
Nedbank Contact Centre (toll-free, 24/7)	0800 555 111
Lost, stolen or fraudulent use	0800 110 929 (block the card on the Money app first)
Lost or stolen card from outside South Africa	+27 10 217 4330
SAA Voyager credit card (lost or stolen)	+27 861 263 464; abroad +27 10 217 4213
Amex credit card (lost or stolen)	+27 860 119 966; abroad +27 10 217 4736
Complaints	0860 444 000, clientfeedback@nedbank.co.za
24/7 digital assistant	Enbi, in the Money app or Online Banking

Nedbank’s credit card FAQs give 011 710 4330 as an alternative number for a lost or stolen card, while its Contact us page lists +27 10 217 4330 for callers abroad; if one does not connect, use the other or the Money app.

Nedbank credit card limit increase

You can apply for a credit limit increase on the Money app or by calling 0860 555 111. Nedbank says credit limit changes can be requested at any time, but for an increase it first does an affordability check, so have your latest income details ready. You can also ask to decrease your limit through the same channels.

Closing or cancelling a Nedbank credit card

To cancel your credit card, call 0860 555 111. Nedbank notes that once you have closed a credit card, you cannot reactivate it and will need to apply for a new card. Before closing, settle the balance: under Nedbank’s credit card terms, the settlement amount is the outstanding capital plus unpaid fees and interest up to the settlement date. If your card is a large agreement as defined in the National Credit Act, you must give Nedbank three months’ notice to settle, or an early-termination charge may apply. Ask the agent for your settlement amount and confirmation of closure in writing.

Disputing a credit card transaction

If you see a charge on your credit card that should not be there, Nedbank says you can dispute it by calling 0860 555 111 or visiting your nearest Nedbank branch. If you did not authorise the transaction at all, treat it as fraud: block the card on the Money app and call 0800 110 929 immediately. Nedbank warns that contactless payments of up to R500 can be made without a PIN, and if your contactless card is used without a PIN you will not be able to dispute the transaction unless you reported the card lost or stolen first.

Payments into your credit card

Nedbank’s FAQs say a cash deposit reflects on your credit card account as soon as it is deposited, while an electronic funds transfer from another bank can take longer to reflect. Nedbank’s credit card terms say payments are allocated first to unpaid interest, then to unpaid fees, and then to reducing the principal debt, and that you can make payments in advance or settle at any time.

Travelling with your Nedbank credit card

Tell Nedbank your travel dates and destinations before you leave, on the Money app or by calling 0860 555 111. Nedbank charges a 2% currency conversion fee on foreign purchases. Basic travel insurance comes at no additional cost when you buy your flight ticket with your credit card, depending on your card; to request top-up insurance, call 0860 555 111. Save the lost card number for callers abroad, +27 10 217 4330, before you travel.

Complaints

For a credit card complaint, call the Client Complaints Helpline on 0860 444 000 or +27 11 710 4011, or email clientfeedback@nedbank.co.za. Nedbank commits to giving a reference number within 24 hours and making every effort to resolve complaints within 21 days. If you are unhappy with the outcome, email complaintappeals@nedbank.co.za; unresolved matters can go to the National Financial Ombud Scheme on 0860 800 900.

Sources

• Nedbank credit card FAQs and Help Centre articles (credit limit, cancel a purchase), personal.nedbank.co.za, read 14 September 2026
• Nedbank Credit Card terms and conditions (settlement and payment allocation), personal.nedbank.co.za, read 14 September 2026
• Nedbank Contact us page (lost card lines, complaints process), personal.nedbank.co.za, read 14 September 2026