Nedbank Credit Card Contact Details

The Nedbank credit card contact number is 0860 555 111 for credit card queries, limit changes, cancellations, transaction disputes, travel notifications and contactless settings. For everyday banking, the Nedbank Contact Centre is 0800 555 111 and is available 24/7. If your credit card is lost, stolen or used fraudulently, block it on the Money app and call 0800 110 929. Credit card complaints can be made on 0860 444 000 or at clientfeedback@nedbank.co.za. These details were read from Nedbank’s credit card FAQs, Help Centre, credit card terms and Contact us page on personal.nedbank.co.za on 14 September 2026 and checked again on 26 September 2026.

Nedbank credit card contact numbers

What you need	Contact
Credit card queries, limit changes, cancellations, disputes	0860 555 111
Nedbank Contact Centre (toll-free, 24/7)	0800 555 111
Lost, stolen or fraudulent use	0800 110 929 (block the card on the Money app first)
Lost or stolen card from outside South Africa	+27 10 217 4330
SAA Voyager credit card (lost or stolen)	+27 861 263 464; abroad +27 10 217 4213
Amex credit card (lost or stolen)	+27 860 119 966; abroad +27 10 217 4736
Complaints	0860 444 000, clientfeedback@nedbank.co.za
24/7 digital assistant	Enbi, in the Money app or Online Banking

Nedbank’s credit card FAQs also give 011 710 4330 as an alternative number for a lost or stolen card, while its Contact us page lists +27 10 217 4330 for callers abroad. If one does not connect, use the other or block the card through the Money app.

Nedbank credit card queries and self-service help

For a Nedbank credit card query about your account, credit limit, cancellation, transaction dispute, travel notification or contactless settings, call 0860 555 111. Nedbank also provides self-service routes through the Money app and Online Banking for several card tasks, while Enbi is available 24/7 in the Money app or Online Banking.

The general Nedbank Contact Centre number is 0800 555 111 and is available 24/7. The credit card FAQs do not state hours for 0860 555 111, so the page does not establish that the dedicated credit card line itself operates 24 hours a day.

Nedbank credit card fraud contact and lost card numbers

If your credit card is lost, stolen or has been used fraudulently, block the card on the Money app first and call 0800 110 929. If you are outside South Africa and the card is lost or stolen, use +27 10 217 4330. The lost card lines are listed as available at all hours.

If you receive an Approve-it message or OTP for a transaction you did not make, decline it and report it on 0800 110 929. Nedbank publishes no email address for reporting fraudulent credit card transactions. The address talktotheethicso@nedbank.co.za is for reporting unethical behaviour by Nedbank staff, not card fraud.

Nedbank credit card number, CVV and PIN details

Nedbank says the CVV, also called the CSC and often searched as the CCV number, is the 3 digit number on the back of a Mastercard or Visa card and the 4 digit number on the front of an American Express card. Nedbank’s credit card FAQ does not state how many digits the card number itself has, so read the number from your card or the Money app.

Never share your card PIN or CVV number with anyone, including bank employees. Nedbank’s help pages do not state how many digits the card PIN has.

How to change your Nedbank credit card PIN

A Nedbank PIN does not expire. You can change it on the Money app, Online Banking or Cellphone Banking, or at a Nedbank ATM or branch. If you have forgotten your PIN, call +27 (0)860 555 111 to get a temporary one.

Nedbank credit card account queries and statements

Nedbank publishes no separate statements phone line. To download your credit card statement on the Money app, log on, tap More, choose Statements and documents, tap the arrow next to Statements, pick the account and month, then tap the download arrow. You can share the statement from there. Your monthly credit card statement also shows your interest rate.

If you cannot retrieve your credit card account number or statement this way, call 0860 555 111. Nedbank publishes no email address for requesting a copy of your credit card agreement. The general Nedbank Credit Card terms and conditions are online at personal.nedbank.co.za/legal/terms-and-conditions/Nedbank-Credit-Card-terms-and-conditions.html, and your documents are under Statements and documents in the Money app. For anything else, use 0860 555 111.

Nedbank credit card limit increase

You can apply for a credit limit increase on the Money app or by calling 0860 555 111. Nedbank says credit limit changes can be requested at any time, but for an increase it first does an affordability check, so have your latest income details ready. You can also ask to decrease your limit through the same channels.

Closing or cancelling a Nedbank credit card

To cancel your Nedbank credit card, call 0860 555 111. Nedbank notes that once you have closed a credit card, you cannot reactivate it and will need to apply for a new card.

Before closing the card, settle the balance. Under Nedbank’s credit card terms, the settlement amount is the outstanding capital plus unpaid fees and interest up to the settlement date. If your card is a large agreement as defined in the National Credit Act, you must give Nedbank three months’ notice to settle, or an early-termination charge may apply. Ask the agent for your settlement amount and confirmation of closure in writing.

Disputing a Nedbank credit card transaction

If you see a charge on your credit card that should not be there, Nedbank says you can dispute it by calling 0860 555 111 or visiting your nearest Nedbank branch. If you did not authorise the transaction at all, treat it as fraud: block the card on the Money app and call 0800 110 929 immediately.

Nedbank warns that contactless payments of up to R500 can be made without a PIN. If your contactless card is used without a PIN, you will not be able to dispute the transaction unless you reported the card lost or stolen first.

How to cancel a Nedbank credit card purchase

Nedbank’s help article on cancelling a credit card transaction gives only the dispute route: call 0860 555 111 or visit a Nedbank branch. It does not describe a cancel button in the Money app.

Nedbank credit card payment details

Nedbank’s FAQs say a cash deposit reflects on your credit card account as soon as it is deposited, while an electronic funds transfer from another bank can take longer to reflect. To make a repayment, pay by EFT or transfer from any other Nedbank account into your credit card account.

Nedbank’s credit card terms say payments are allocated first to unpaid interest, then to unpaid fees and then to reducing the principal debt, and that you can make payments in advance or settle at any time. If you cannot pay the minimum monthly instalment, interest is charged on the outstanding balance, and Nedbank advises you to tell the bank so that a payment plan can be worked out.

Travelling with your Nedbank credit card

Tell Nedbank your travel dates and destinations before you leave, either on the Money app or by calling 0860 555 111. Nedbank charges a 2% currency conversion fee on foreign purchases.

Basic travel insurance comes at no additional cost when you buy your flight ticket with your credit card, depending on your card. To request top-up insurance, call 0860 555 111. Save the lost card number for callers abroad, +27 10 217 4330, before you travel.

Nedbank credit card contact hours and Cape Town

The Nedbank Contact Centre on 0800 555 111 is toll-free and available 24/7. Enbi, Nedbank’s digital assistant, is also available 24/7 through the Money app and Online Banking. The credit card FAQs do not state hours for 0860 555 111, while the lost card lines are listed as available at all hours.

Nedbank publishes no Cape Town credit card number. Its regional offices, including the Western Cape, share +27 10 224 8000, Monday to Friday 08:00 to 16:30. For credit card matters, use 0860 555 111 wherever you are.

Nedbank credit card complaints email and numbers

For a Nedbank credit card complaint, call the Client Complaints Helpline on 0860 444 000 or +27 11 710 4011, or email clientfeedback@nedbank.co.za. Nedbank commits to giving a reference number within 24 hours and making every effort to resolve complaints within 21 days.

If you are unhappy with the outcome of the complaint, email complaintappeals@nedbank.co.za.

Frequently asked questions

What is the Nedbank credit card contact number?

For credit card queries, limit changes, cancellations and disputes, call 0860 555 111. The general Nedbank Contact Centre number is 0800 555 111 and is available 24/7.

What is the Nedbank credit card fraud contact number?

Block the card on the Money app and call 0800 110 929 for lost, stolen or fraudulent card use. For a lost or stolen card from outside South Africa, use +27 10 217 4330.

Where is the CVV number on a Nedbank credit card?

It is the 3 digit number on the back of a Mastercard or Visa card and the 4 digit number on the front of an American Express card. Never share it with anyone.

How do I get my Nedbank credit card statement?

Download it on the Money app under More, then Statements and documents. Nedbank has no separate statements line; call 0860 555 111 if you need help.

How do I change my Nedbank credit card PIN?

Change it on the Money app, Online Banking, Cellphone Banking, or at a Nedbank ATM or branch. For a forgotten PIN, call 0860 555 111 for a temporary one.

Is there a Nedbank credit card email address for fraud?

Nedbank publishes no fraud email. Block the card on the Money app and call 0800 110 929.

What are Nedbank credit card contact hours?

The Nedbank Contact Centre on 0800 555 111 is available 24/7. Nedbank does not publish hours for 0860 555 111.

Sources

• Nedbank credit card FAQs and Help Centre articles (credit limit, cancel a purchase), personal.nedbank.co.za, read 14 September 2026
• Nedbank Credit Card terms and conditions (settlement and payment allocation), personal.nedbank.co.za, read 14 September 2026
• Nedbank Contact us page (lost card lines, complaints process, regional offices, Enbi), personal.nedbank.co.za/contact.html, read 14 September 2026 and 26 September 2026
• Nedbank credit card FAQs, personal.nedbank.co.za/bank/credit-cards/faq.html, read 26 September 2026
• Nedbank Help Centre, Forget your PIN, personal.nedbank.co.za/learn/help-centre/bank/forget-your-pin.html, read 26 September 2026
• Nedbank Help Centre, Download statements, personal.nedbank.co.za/learn/help-centre/bank/download-statements.html, read 26 September 2026
• Nedbank Help Centre, Cancel a credit card purchase, personal.nedbank.co.za/learn/help-centre/bank/cancel-credit-card-purchase.html, read 26 September 2026
• Nedbank credit card safe banking tips, personal.nedbank.co.za/bank/credit-cards/safe-banking-tips.html, read 26 September 2026