Banking & Finance · Contact details
Nedbank Credit Card Machine Contact Details
The Nedbank credit card machine support number for merchants is 0860 114 966, or +27 10 217 4005 from outside South Africa. New card machines are now sold and supported by iKhokha, a Nedbank subsidiary, on 087 222 7000. We read these details on nedbank.co.za and ikhokha.com on 23 September 2026.
Nedbank card machine helpline numbers
| Merchant support, local | 0860 114 966 |
|---|---|
| Merchant support, international dialling | +27 10 217 4005 |
| Small Business Services | 0800 116 400, smallbusinessservices@nedbank.co.za |
| Small Business Services, international dialling | +27 31 820 5915 |
| Commercial Banking, turnover R10m to R750m | 0860 555 333, business@nedbank.co.za |
| Nedbank Contact Centre, 24/7 toll-free | 0800 555 111 |
| Client Complaints Helpline | 0860 444 000 or +27 11 710 4011, clientfeedback@nedbank.co.za |
| iKhokha device support | 087 222 7000, support@ikhokha.com, WhatsApp 066 487 6860 |
The merchant line, 0860 114 966, is the one printed under Card on Nedbank’s own contact page alongside the lost and stolen card numbers, and it runs at all hours. It is the number for a terminal that will not settle, will not print or will not take a card.
Nedbank no longer sells its own card machines
Nedbank stopped selling its own point-of-sale devices in June 2026. Its card acceptance offering now runs through iKhokha, which it describes as a Nedbank subsidiary, with the iK Flyer, iK Flyer Lite and iK Tap on Phone in place of the old range.
If you bought a Nedbank device before June 2026, nothing changes for you. Nedbank states that it continues to support previously purchased point-of-sale devices, including the Android POS and PocketPOS solutions, and that existing clients can keep using them as normal.
So the split is by device, not by account. An older Nedbank terminal is a Nedbank support matter on 0860 114 966. A new iK device is an iKhokha support matter on 087 222 7000.
iKhokha support contact details
| Telephone | 087 222 7000 (+27 87 222 7000) |
|---|---|
| support@ikhokha.com | |
| 066 487 6860 | |
| Address | 1 Nokwe Avenue, Umhlanga Ridge, 4319 |
| Office hours | Monday to Friday, 09:00 to 17:00 |
iKhokha also runs a chatbot and a callback request on its contact page, and lists its own stores and retail stockists through a store locator, which is useful if a device has to be swapped rather than talked through.
Which Nedbank card machine number for which problem
- Terminal faults, settlement queries and declined transactions on an existing Nedbank device: 0860 114 966.
- Applying for card acceptance, or questions about the merchant account behind the device: Small Business Services on 0800 116 400 for turnover under R30 million, or Commercial Banking on 0860 555 333 between R10 million and R750 million.
- An iK Flyer, iK Flyer Lite or iK Tap on Phone: iKhokha on 087 222 7000.
- General banking matters on the business account the machine pays into: 0800 555 111, toll-free and open 24/7.
- Service that has gone wrong and needs a reference number: the Client Complaints Helpline on 0860 444 000, Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00, or clientfeedback@nedbank.co.za at any time.
What to have ready when you call about a card machine
Have the merchant number and the terminal ID. They are what the merchant desk looks up, and a business name alone is usually not enough to find the right terminal where a business runs several.
For a disputed or missing settlement, have the batch date, the amount and the last four digits of the card. For a hardware fault, note the exact error text on the screen before you phone; the wording distinguishes a connectivity failure from a card reader failure.
Nedbank also runs GAP Access, a merchant cash advance of between R30 000 and R1.5 million repaid as a percentage of daily card turnover over six to nine months, for point-of-sale users. That is a lending query rather than a device query, so it goes to the business banking numbers above rather than to the merchant desk.
Other Nedbank card numbers
| Lost or stolen cards, all hours | 0800 110 929, or +27 10 217 4330 from abroad |
|---|---|
| Amex credit card | 0860 119 966, or +27 10 217 4736 from abroad |
| Corporate purchasing card | 0860 102 191, or +27 10 217 4736 from abroad |
| Nedbank head office | 135 Rivonia Road, Sandown, 2196, +27 10 224 8000, Monday to Friday 08:00 to 16:30 |
The head office number covers all regional offices. There is no separate regional switchboard for Gauteng, the Eastern Cape, KwaZulu-Natal or the Western Cape.
Frequently asked questions
What is the Nedbank credit card machine support number?
0860 114 966 locally, or +27 10 217 4005 from abroad. Small Business Services is on 0800 116 400 for applying for card acceptance.
What is the Nedbank card machine support email address?
Merchants email support through Nedbank’s contact routes; iKhokha device support uses support@ikhokha.com. For Commercial Banking queries the mailbox is business@nedbank.co.za (turnover R10m to R750m).
Does Nedbank have a WhatsApp number for card machines?
Yes. iKhokha device support runs a WhatsApp line on 066 487 6860. Nedbank’s own card numbers are phone lines, and the merchant line, 0860 114 966, runs at all hours.
What are the iKhokha support hours?
Monday to Friday, 09:00 to 17:00. Nedbank’s merchant line on 0860 114 966 runs at all hours.
Where is the iKhokha device support office?
1 Nokwe Avenue, Umhlanga Ridge, 4319.
Sources
- Nedbank contact us page, personal.nedbank.co.za, merchant and card numbers, contact centre, complaints helpline and head office details (read 23 September 2026)
- Nedbank card acceptance page, business.nedbank.co.za, for the iKhokha transition, continued support of devices bought before June 2026, GAP Access and Small Business Services (read 23 September 2026)
- iKhokha contact page, ikhokha.com, telephone, email, WhatsApp, address and office hours (read 23 September 2026)