Sureswipe Contact Details

To contact Sureswipe, call the client support call centre on 0860 200 111, which runs 24/7, or email help@sureswipe.co.za for existing client technical support. New sales and product enquiries go to callme@sureswipe.co.za or WhatsApp +27 72 328 9280, and the Corporate Head Office in Bryanston is on 011 581 1249. Sureswipe is now part of the adumo fintech group and Lesaka Technologies.

Check that a Sureswipe contact is genuine

When looking for contact details for financial and payment service providers, always verify that the communication channels originate from official, verified domains. Third-party directories and social media can carry outdated phone numbers or deceptive contact info.

• Primary official domain: www.sureswipe.co.za (and parent entity www.adumo.com)
• Merchant portal: merchantportal.sureswipe.co.za
• Verification rule: never disclose banking details, card machine PINs, or admin passwords over unverified phone calls or unencrypted messaging apps. Before using any contact channel, verify it directly on the official Sureswipe or adumo website.

The safest method is to check your monthly merchant statement, open the official Sureswipe app or portal directly, or navigate directly to www.sureswipe.co.za. Avoid clicking on sponsored ads that display personal cell phone numbers, and do not request call-backs from unverified social media profiles. If you are unsure about the legitimacy of a contact channel or financial service provider in South Africa, read our guide to verify financial services provider South Africa.

Which Sureswipe contact to use

To get your issue resolved as quickly as possible, select the contact channel tailored to your specific request:

Issue or request type	Primary contact channel	Alternative route	Response time / availability
Existing client technical support	Email help@sureswipe.co.za	Call 0860 200 111	24/7 call centre
New sales and product enquiries	Email callme@sureswipe.co.za	WhatsApp +27 72 328 9280	Standard business hours
Merchant portal and statements	Online at merchantportal.sureswipe.co.za	Email support@adumo.com	Immediate self-service
Corporate head office	Call 011 581 1249 / Bryanston HQ	Visit Wedgewood Office Park	Weekdays 08:00 to 17:00
Fraud and suspicious terminal activity	Call 0860 200 111 immediately	Escalation to adumo risk team	Urgent / priority handling

Sureswipe customer care numbers and emails

Sureswipe provides dedicated support for independent retailers, hospitality businesses, and corporate merchants.

• Client support hotline: 0860 200 111 (South Africa toll-free / shared call)
• adumo group support line: 086 111 1665
• Existing merchant support email: help@sureswipe.co.za
• General/group support email: support@adumo.com

When contacting customer care about card machine hardware errors, have the terminal serial number ready. It is printed on the underside of the device or on the diagnostic screen.

Sureswipe merchant portal and online routes

For fast account administration, daily transaction summaries, and reconciliation reports, online digital routes offer the fastest turnaround without waiting on a call queue:

• Sureswipe merchant portal: access online reporting, transaction histories, and batch settlements at merchantportal.sureswipe.co.za.
• Official website contact form: request a product demonstration or support callback at www.sureswipe.co.za or www.adumo.com/contact-us.

Sureswipe lists three head office addresses:

• Johannesburg (HQ): Block C & E, Wedgewood Office Park, 3 Muswell Drive, Bryanston, 2021.
• Durban: Ground Floor, 24 Richefond Circle, Ridgeside Office Park, Umhlanga, 4319.
• Cape Town: Foyer 3, 1st Floor, The Colosseum, Century Way, Century City, 7441.

Sureswipe WhatsApp number

For merchants who prefer mobile messaging, Sureswipe and adumo provide verified chat routes. The official adumo WhatsApp line is +27 72 328 9280. For Handpoint or integrated terminal setups, you can export diagnostic logs directly from your Point-of-Sale (POS) menu under Card Payment Device Settings before calling support.

Only use WhatsApp numbers that are verified on the official website. Do not send bank card PINs, passwords, or full credit card numbers via chat platforms.

How to complain about Sureswipe

If you encounter an unresolved service, settlement, or fee dispute with Sureswipe, follow the structured South African resolution process.

• Contact Sureswipe internal escalations: submit your issue in writing to help@sureswipe.co.za or support@adumo.com, and request a formal ticket or reference number.
• Written complaint and management review: if unresolved within 48 to 72 hours, request escalation to a senior account manager or team leader, quoting your reference number.
• External ombudsman escalation: if your formal complaint remains unresolved or deadlocked after contacting the provider, contact the National Financial Ombudsman South Africa (NFO) at 0860 800 900 or info@nfosa.co.za.

Stolen, tampered or suspicious Sureswipe terminals

Security threats, tampered POS devices, or unauthorized debit/settlement deductions require immediate intervention.

• Terminal tampering or theft: if a Sureswipe card machine is stolen, tampered with, or showing an “Unauthorised / Tamper” warning, immediately disconnect it from power/network and call 0860 200 111.
• Suspicious settlement activity: if transaction payouts do not match your merchant statements, email your daily batch reports to help@sureswipe.co.za with the subject line “URGENT: Settlement Discrepancy”.
• Banking fraud caution: Sureswipe will never call you asking for your bank account online login password, card PINs, or OTPs (One-Time Pins).

What to have ready when you contact Sureswipe

• Merchant account ID / trading name: your registered business name and account reference number.
• Terminal details: the serial number (S/N) or terminal ID (TID) located on the device sticker.
• Transaction context: for payout or transaction issues, note the date, exact transaction amount, batch total, and last 4 digits of the card used.
• Error codes / screenshots: take a clear photo or screenshot of any error code displayed on the card machine screen.

ContactDetails.co.za also carries contact pages for other South African financial and business providers, including Afiswitch, Alexander Forbes, Allan Gray and Bayport, listed under the banking and finance hub.

Frequently asked questions

What is the Sureswipe contact number?

Call the client support call centre on 0860 200 111, which runs 24/7, or the Corporate Head Office on 011 581 1249 on weekdays from 08:00 to 17:00.

Does Sureswipe have a WhatsApp number?

The official adumo WhatsApp line is +27 72 328 9280, for new sales and product enquiries. Verify it on the official website before using it.

What information should I prepare before contacting Sureswipe?

Your merchant account ID or trading name, the terminal serial number (S/N) or terminal ID (TID), and for transaction issues the date, exact amount, batch total and last 4 digits of the card used.

How do I escalate a complaint against Sureswipe?

Email help@sureswipe.co.za or support@adumo.com and keep the reference number. If unresolved within 48 to 72 hours, ask for a senior account manager or team leader, and if still deadlocked, contact the National Financial Ombudsman South Africa on 0860 800 900 or info@nfosa.co.za.

Sources

• Sureswipe contact and support pages, sureswipe.co.za, as published by Sureswipe
• adumo contact pages, adumo.com, as published by adumo