Banking & Finance · Contact details
Sureswipe Contact Details
Navigating payment terminal support, card processing queries, or billing issues shouldn’t involve guessing which phone number or email address to use. Sureswipe (now part of the adumo fintech group and Lesaka Technologies) operates specialized customer care, sales, and technical support channels for merchant clients across South Africa.
This page provides a verified, source-led guide to reaching Sureswipe safely, resolving terminal errors, lodging formal complaints, and avoiding fraudulent contact scams.
Official-source status
When looking for contact details for financial and payment service providers, always verify that the communication channels originate from official, verified domains. Third-party directories and social media forums can harbor outdated phone numbers or deceptive contact info.
- Primary Official Domain:
www.sureswipe.co.za(and parent entity[www.adumo.com](https://www.adumo.com)) - Merchant Portal:
merchantportal.sureswipe.co.za - Verification Rule: Never disclose banking details, card machine PINs, or admin passwords over unverified phone calls or unencrypted messaging apps. Before using any contact channel, verify it directly on the official Sureswipe or adumo website.
If you are unsure about the legitimacy of a contact channel or financial service provider in South Africa, read our guide to verify financial services provider South Africa.
Best contact route by issue
To get your issue resolved as quickly as possible, select the contact channel tailored to your specific request:
| Issue / Request Type | Primary Contact Channel | Alternative Route | Response Time / Availability |
|---|---|---|---|
| Existing Client Technical Support | Email help@sureswipe.co.za | Call 0860 200 111 | 24/7 Call Centre |
| New Sales & Product Inquiries | Email callme@sureswipe.co.za | WhatsApp +27 72 328 9280 | Standard Business Hours |
| Merchant Portal & Statements | Online at merchantportal.sureswipe.co.za | Email support@adumo.com | Immediate Self-Service |
| Corporate Head Office | Call 011 581 1249 / Bryanston HQ | Visit Wedgewood Office Park | Weekdays: 08:00 – 17:00 |
| Fraud & Suspicious Terminal Activity | Call 0860 200 111immediately | Escalation to adumo risk team | Urgent / Priority Handling |
What is the safest way to find Sureswipe contact details?
The safest method is to check your monthly merchant statement, open the official Sureswipe app or portal directly, or navigate directly to www.sureswipe.co.za. Avoid clicking on sponsored search ads that display personal cell phone numbers or requesting call-backs from unverified social media profiles.
Customer care and support options
Sureswipe provides dedicated support for independent retailers, hospitality businesses, and corporate merchants.
- Client Support Hotline:
0860 200 111(South Africa Toll-Free / Shared Call) - adumo Group Support Line:
086 111 1665 - Existing Merchant Support Email:
help@sureswipe.co.za - General/Group Support Email:
support@adumo.com
Note: When contacting customer care about card machine hardware errors, ensure you have the terminal serial number (printed on the underside of the device or on the diagnostic screen) ready.
Online
For fast account administration, daily transaction summaries, and reconciliation reports, online digital routes offer the fastest turnaround without waiting on a call queue:
- Sureswipe Merchant Portal: Access online reporting, transaction histories, and batch settlements at
merchantportal.sureswipe.co.za. - Official Website Contact Form: Request a product demonstration or support callback at
www.sureswipe.co.zaorwww.adumo.com/contact-us. - Head Office Physical Addresses:
- Johannesburg (HQ): Block C & E, Wedgewood Office Park, 3 Muswell Drive, Bryanston, 2021.
- Durban: Ground Floor, 24 Richefond Circle, Ridgeside Office Park, Umhlanga, 4319.
- Cape Town: Foyer 3, 1st Floor, The Colosseum, Century Way, Century City, 7441.
WhatsApp or self-service options
For merchants who prefer mobile messaging, Sureswipe / adumo provides verified chat routes:
- Official adumo WhatsApp Line:
+27 72 328 9280 - Self-Service POS Diagnostics: For Handpoint or integrated terminal setups, you can export diagnostic logs directly from your Point-of-Sale (POS) menu under Card Payment Device Settings before calling support.
Writers & Users Note: Only use WhatsApp numbers that are verified on the official website. Do not send bank card PINs, passwords, or full credit card numbers via chat platforms.
Complaints
If you encounter an unresolved service, settlement, or fee dispute with Sureswipe, follow the structured South African resolution process:
- Step 1: Contact Sureswipe Internal Escalations Submit your issue in writing to
help@sureswipe.co.zaorsupport@adumo.com. Request a formal ticket or reference number. - Step 2: Written Complaint & Management Review If unresolved within 48 to 72 hours, request escalation to a senior account manager or team leader, quoting your reference number.
- Step 3: External Ombudsman Escalation If your formal complaint remains unresolved or deadlocked after contacting the provider:
- For transaction disputes involving financial institutions, contact the National Financial Ombudsman South Africa (NFO) at
0860 800 900orinfo@nfosa.co.za. - For general commercial service and supply disputes under the Consumer Protection Act, contact the Consumer Goods and Services Ombud (CGSO) at
0860 000 272orinfo@cgso.org.za.
- For transaction disputes involving financial institutions, contact the National Financial Ombudsman South Africa (NFO) at
Fraud or escalation routes
Security threats, tampered POS devices, or unauthorized debit/settlement deductions require immediate intervention.
- Terminal Tampering / Theft: If a Sureswipe card machine is stolen, tampered with, or showing an “Unauthorised / Tamper” warning, immediately disconnect it from power/network and call
0860 200 111. - Suspicious Settlement Activity: If transaction payouts do not match your merchant statements, email your daily batch reports to
help@sureswipe.co.zawith the subject line “URGENT: Settlement Discrepancy”. - Banking Fraud Caution: Sureswipe will never call you asking for your bank account online login password, card PINs, or OTPs (One-Time Pins).
What to prepare before contacting
To help the support team assist you on your first call or email, have the following details ready:
What information should I prepare?
- Merchant Account ID / Trading Name: Your registered business name and account reference number.
- Terminal Details: The serial number (S/N) or terminal ID (TID) located on the device sticker.
- Transaction Context: For payout or transaction issues, note the date, exact transaction amount, batch total, and last 4 digits of the card used.
- Error Codes / Screenshots: Take a clear photo or screenshot of any error code displayed on the card machine screen.
FAQs
What is the official way to handle sureswipe contact details?
The official way is to initiate contact via Sureswipe’s direct support channels—0860 200 111 or help@sureswipe.co.za—and verify all communication routes on www.sureswipe.co.za or [www.adumo.com](https://www.adumo.com). Always record your support reference number for future tracking.
What information should I prepare for sureswipe contact details?
Prepare your merchant account number, terminal serial number (S/N), registered business name, and detailed information about your inquiry (such as error codes, transaction amounts, or statement dates).
Is sureswipe contact details available by phone, email or WhatsApp?
Yes. Sureswipe and its parent group adumo offer support via call centre (0860 200 111 / 086 111 1665), email (help@sureswipe.co.za / support@adumo.com), and WhatsApp (+27 72 328 9280). Always ensure you are using the verified numbers published on the official web portal.
What should I do if I cannot verify the details?
If you cannot verify phone numbers or email addresses online, do not share sensitive financial information or pay upfront fees. Visit the official merchant portal directly at merchantportal.sureswipe.co.za or contact your assigned Sureswipe account executive.