Transnet Retirement Fund Contact Details

The Transnet Retirement Fund publishes one contact route for members: the email address MRAWebqueries@momentum.co.za. It has no telephone number at all. The fund is administered by Momentum Retirement Administrators, and its member portal sits on the Momentum site rather than on a Transnet one, so that is where you manage your fund online.

Transnet Retirement Fund contact details at a glance

• Member queries: MRAWebqueries@momentum.co.za
• Member portal: the Transnet Retirement Fund site hosted by Momentum Retirement Administrators
• Administrator: Momentum Retirement Administrators

The portal also publishes a Getting Started Guide, which is the document to read before contacting anyone, because most first queries are about registering for portal access rather than about the fund itself.

Does the Transnet Retirement Fund have a phone number?

No. The fund publishes an email address for member queries and no telephone number. If a website or search result shows a phone number for the fund, it is not the fund’s own line, and the reasons are set out below.

Why the numbers in search results belong to a union, not the fund

Search for Transnet Retirement Fund contact details and the numbers that come back most often are UNTU, the United National Transport Union. UNTU has published the fund contact information for its members, which is why its pages rank, but its switchboard and mailboxes are the union’s own. If you are a union member that may be a useful route to advice, but it is not the fund administrator and it cannot see your benefit statement or process a claim. Use the administrator mailbox for anything about your own money.

Momentum Retirement Administrators and the fund

Searches for the Momentum Transnet Retirement Fund, the Transnet Momentum Retirement Fund or the Momentum Transnet pension fund all lead to the same arrangement: Momentum Retirement Administrators administers the fund, and the member portal runs on the Momentum site. Company details are therefore split across two names. The fund is Transnet’s retirement fund; the administration, the portal and the member mailbox belong to Momentum.

What to put in your email to the fund

• Your fund or member number and your identity number
• Your Transnet employee number if you are still employed, and your exit date if you are not
• For a withdrawal or transfer, say which, because the tax treatment and the paperwork differ
• For a two-pot savings withdrawal, the tax directive is issued by SARS and the fund cannot pay before it is received

Before you withdraw from the fund

A withdrawal from a retirement fund is taxed and permanently reduces what you will retire on. A transfer to another approved fund is generally not taxed. Those two facts decide most of these decisions and they are worth confirming in writing for your own circumstances before you sign anything. Be sceptical of anyone offering to release or unlock your pension for a fee; that is a persistent scam aimed at fund members, and no legitimate administrator charges to process a claim.

When the fund does not answer

• Follow up in writing to the administrator mailbox, quoting the original date and any reference given
• Retirement funds are regulated by the Financial Sector Conduct Authority
• For an unresolved complaint about a retirement fund, the Pension Funds Adjudicator determines member complaints and the service is free

Frequently asked questions

How do I contact the Transnet Retirement Fund?

Email MRAWebqueries@momentum.co.za, the mailbox Momentum Retirement Administrators publishes for member queries. The fund publishes no telephone number.

Who administers the Transnet Retirement Fund?

Momentum Retirement Administrators. The member portal is hosted on the Momentum site, and member queries go to the Momentum mailbox.

Why does a UNTU number come up when I search for the fund?

UNTU, the United National Transport Union, has published fund contact information for its members, so its pages rank well. The switchboard and mailboxes are the union’s own, not the fund administrator’s.

How does a two-pot savings withdrawal work?

You ask the fund for the withdrawal, but the tax directive is issued by SARS and the fund cannot pay before it receives it. Say in your email that you want a withdrawal rather than a transfer, because the tax treatment and paperwork differ.

Is a transfer out of the fund taxed like a withdrawal?

No. A withdrawal is taxed and permanently reduces what you retire on, while a transfer to another approved fund is generally not taxed. Confirm your own circumstances in writing before you sign anything.