Banking & Finance · Contact details
TymeBank Contact Details
The TymeBank contact number is 0860 999 119 for customer care by phone and WhatsApp, because TymeBank is now GoTyme Bank. The customer service email address is service@gotyme.co.za, the lost or stolen card number is 0860 999 118, and customers outside South Africa can call +27 11 327 6244. TymeBank states that the old TymeBank app has been discontinued, while tymebank.co.za now redirects to gotyme.co.za. We read this on 24 September 2026.
TymeBank contact details and customer service number
| What you need | Contact |
|---|---|
| Customer care, call and WhatsApp | 0860 999 119 |
| service@gotyme.co.za | |
| From outside South Africa | +27 11 327 6244 |
| Complaints | complaints@gotyme.co.za |
| Whistleblower hotline | 0800 444 427, gotymebank@tip-offs.com |
| Head office | 2nd Floor, 30 Jellicoe Avenue, Rosebank, 2196 |
| Cape Town office | 0861 171 717 |
| Lost or stolen card | 0860 999 118; international +27 11 327 6167 |
| USSD self-service | *120*543# (no airtime: *130*543# to buy airtime) |
| Personal loan documents | loandoc@gotyme.co.za |
| Website | gotyme.co.za |
For general TymeBank customer care, use 0860 999 119. The bank publishes the same number for telephone calls and WhatsApp, while service@gotyme.co.za is the general service mailbox. The bank also provides in-app chat alongside WhatsApp for messaging support.
TymeBank email address and customer service email
The main TymeBank email address is now service@gotyme.co.za. This is the general GoTyme Bank service mailbox and is also the written follow-up address published for customer queries.
Different matters have separate email routes where the bank publishes them. Complaints go to complaints@gotyme.co.za, while personal loan documents go to loandoc@gotyme.co.za. The anonymous whistleblower route includes gotymebank@tip-offs.com as well as the hotline 0800 444 427.
TymeBank customer care hours and GoTyme support
TymeBank is now GoTyme Bank, and its published contact centre and messaging hours differ from the head office hours. The contact routes and hours published on the page are:
- Head office hours are Monday to Friday, 08:00 to 17:00.
- Saturdays, Sundays and public holidays are 07:00 to 18:00, through the contact centre.
- In-app chat and WhatsApp support run daily from 07:00 to 18:00.
Outside those hours you can still send a message, and GoTyme says it will reply once back online. From outside South Africa, use +27 11 327 6244 rather than the 0860 customer care number.
TymeBank fraud line and lost card number
If you have been defrauded, GoTyme’s instruction is to contact 0860 999 119 immediately to block your bank account, card or banking profile. It also says to change your PIN immediately if you think it has been shared with a scammer, which can be done in the app.
GoTyme does not publish a separate fraud-department number or fraud-evidence email address. For an account that has been hacked or defrauded, the published contact route is 0860 999 119. Written follow-up goes to the general service mailbox, service@gotyme.co.za. GoTyme says it will never ask for your login details or OTP by email, call or SMS.
For a lost or stolen card, call 0860 999 118, or +27 11 327 6167 from outside South Africa. The app can also be used to lock or unlock a card and to block a lost or stolen card immediately. A new debit card can be collected free at any GoTyme kiosk.
The whistleblower route is separate from reporting fraud on your own account. To report misconduct such as unethical behaviour, fraud or corruption anonymously, GoTyme publishes 0800 444 427 and gotymebank@tip-offs.com, and states that confidentiality is guaranteed.
TymeBank complaints contact details
For a complaint, email complaints@gotyme.co.za or phone customer care on 0860 999 119 and ask for the complaint to be recorded directly. Having the matter recorded as a complaint gives you a reference to follow up.
TymeBank head office contact details
The GoTyme Bank head office is at 2nd Floor, 30 Jellicoe Avenue, Rosebank, 2196, and the published customer care number is 0860 999 119. Head office hours are Monday to Friday, 08:00 to 17:00.
The Cape Town office is at Ground and First Floor, Building 2, Bridgeside, Riverlands, 12 Gogosoa Street, Observatory, 7925, on 0861 171 717.
GoTyme Bank Limited’s registration number is 2015/231510/06. It publishes itself as an authorised financial services provider, FSP 49140, and a registered credit provider, NCRCP 10774.
It also states that deposits are insured by the Corporation for Deposit Insurance up to R100 000 per depositor in the event of the bank’s insolvency.
The old TymeBank app has been discontinued
GoTyme Bank carries a notice stating that the old TymeBank app has been discontinued and that customers must switch to the GoTyme Bank app to continue banking. Your account information, balance and cards remain unchanged, and you use the same login details.
If the old banking app has stopped working, download the GoTyme Bank app and sign in with the same login details. The published information describes this as a change of app rather than a new account.
Download the app only from an official app store. GoTyme says it will never ask for your login details or OTP by email, call or SMS.
TymeBank fixed deposit details
TymeBank fixed deposits are now GoTyme Bank fixed deposits. They are opened in the app by logging in, tapping Savings and selecting Fixed Deposit. You need a GoTyme Bank account; there is no paperwork and no monthly fee. Terms run from 3 to 36 months at a fixed rate, for any amount, and you can open one or many.
At maturity, you choose in the app whether to reinvest or move the money to your Current Account. The nominal rates GoTyme published when read on 25 September 2026 were: 3 months 7.75%, 6 months 8.25%, 12 months 8.75%, 24 months 9.25% and 36 months 9.75%. Rates change, so check the app before you invest.
TymeBank loan contact details
For loan queries, call 0860 999 119. Existing customers apply for a personal loan in the app under Personal Loans, Apply Now; others can apply online. Loans are offered with TFG Money.
You need a South African ID, a mobile number, an email address and 3 months’ bank statements, and must be 18 or older. Repayments are collected by DebiCheck. Email your latest bank statement, showing your last 3 salary deposits, to loandoc@gotyme.co.za.
TymeBank USSD self-service number
Dial *120*543# to bank by USSD. If you have no airtime, dial *130*543# to buy airtime.
USSD lets you check your Current Account and GoalSave balance, send money to any South African cellphone, buy airtime, data, SMS bundles and electricity, and move money into or out of GoalSaves.
Other TymeBank customer service queries
Cancel or dispute a debit order
For debit order disputes, call customer support on 0860 999 119 or email service@gotyme.co.za.
Change a lost or new cellphone number
Update your number in the app by selecting the profile icon at the top left and then Personal Information. You can also visit your nearest kiosk, where a GoTyme Bank Ambassador will help.
How to close a TymeBank account
GoTyme does not publish an account-closure procedure. To close a TymeBank or GoTyme account, contact customer care on 0860 999 119 or service@gotyme.co.za.
Before contacting TymeBank customer care
Have your identity number and account number available. For routine matters, the page recommends in-app chat because you are already authenticated there.
For anything urgent involving money, telephone rather than message. GoTyme also notes that it can be contacted through its valid social media accounts. Check that an account is the official one before sending anything, and never send account numbers, a PIN or a one-time password over social media.
Frequently asked questions
What is the TymeBank contact number?
The TymeBank customer service number is 0860 999 119 for calls and WhatsApp. From outside South Africa, call +27 11 327 6244.
What is the TymeBank email address?
The general TymeBank customer service email is now service@gotyme.co.za. Complaints use complaints@gotyme.co.za.
How do I contact the TymeBank fraud department?
Call 0860 999 119 immediately to block your account, card or banking profile. GoTyme does not publish a separate fraud-department number or fraud-evidence email address.
What number do I call for a lost TymeBank card?
Call 0860 999 118, or +27 11 327 6167 from outside South Africa. You can also block a lost or stolen card in the app.
How do I contact TymeBank head office?
The head office address is 2nd Floor, 30 Jellicoe Avenue, Rosebank, 2196. The published customer care number is 0860 999 119.
How do I open a TymeBank fixed deposit?
In the GoTyme Bank app, tap Savings and select Fixed Deposit. Terms run from 3 to 36 months.
How do I close my TymeBank account?
GoTyme publishes no closure procedure; contact 0860 999 119 or service@gotyme.co.za.
Sources
- GoTyme Bank contact page, gotyme.co.za/personal/service/contact-us, for the customer care and international numbers, the email addresses, the operating hours, the fraud and complaint instructions, the whistleblower hotline and both office addresses (read 24 September 2026)
- GoTyme Bank site notice and footer, for the discontinuation of the old TymeBank app, the registration, FSP and credit provider numbers and the deposit insurance statement (read 24 September 2026)
- Direct check of tymebank.co.za, which redirects to gotyme.co.za (checked 24 September 2026)
- GoTyme Bank security page (lost card numbers, fraud reporting), FAQs, USSD, Fixed Deposit, Personal Loans and kiosk locator pages, gotyme.co.za/personal, read 25 September 2026