TymeBank now trades as GoTyme Bank, and this is more than a change of logo. The bank’s website at tymebank.co.za redirects to gotyme.co.za, and the bank states that the old TymeBank app is being discontinued on 31 August 2026, directing customers to download the GoTyme Bank app instead. If you are reading this around that date and the old app has stopped working, that is the reason. The customer care number itself has not changed — 0860 999 119 still reaches the bank, and it doubles as the WhatsApp number, so you can call it or message it. What has changed is the email domain: correspondence now goes to gotyme.co.za addresses rather than tymebank ones. Everything below is taken from the bank’s own contact page.
Official contact channels
- Customer care: 0860 999 119, for both calls and WhatsApp
- Email: [email protected]
- International customer care: +27 11 327 6244
- In-app chat: available in the GoTyme Bank app
- Complaints: [email protected], or call 0860 999 119 to have a complaint recorded directly
- Fraud: 0860 999 119 immediately, to block your account, card or banking profile
- Whistleblower hotline: 0800 444 427 or [email protected], for anonymous reports of misconduct
What this organisation provides
GoTyme Bank is a South African digital bank offering bank and current accounts, savings through GoalSave and fixed deposits, payments and money transfers, vouchers, a virtual card and Apple Pay, and credit through MoreTyme, personal loans and GrantAdvance. It operates through kiosks and retail partners rather than traditional branches, and publishes a kiosk locator for that reason. The legal entity is GoTyme Bank Limited, registration number 2015/231510/06, an authorised financial services provider under FSP 49140 and a registered credit provider under NCRCP 10774. The bank also states that deposits are insured by the Corporation for Deposit Insurance up to R100,000 per depositor.
Address and operating information
- Johannesburg (head office): 2nd Floor, 30 Jellicoe Avenue, Rosebank, 2196 — 0860 999 119
- Cape Town: Ground and First Floor, Building 2, Bridgeside, Riverlands, 12 Gogosoa Street, Observatory, 7925 — 0861 171 717
- Head office hours: Monday to Friday 08:00 to 17:00
- Contact centre: Saturdays, Sundays and public holidays 07:00 to 18:00
- In-app chat and WhatsApp support: daily 07:00 to 18:00
Outside those hours the bank says you can still send a message and it will respond once back online. Note the pattern is unusual: the weekend and public holiday window, 07:00 to 18:00, is actually longer than the weekday head office window, so a Saturday query is not the disadvantage it would be at most banks.
Support and escalation routes
- Fraud first, questions later. If you believe you have been defrauded, call 0860 999 119 immediately to block the account, card or profile, and change your PIN in the app if you think it has been shared with a scammer.
- Complaints go to [email protected] or by phone, where they are recorded directly rather than treated as a general query.
- If you are unhappy with the outcome, the bank points to the National Financial Ombud Scheme, an independent body you can approach free of charge within three years of the event that gave rise to the complaint. The NFO is on 0860 800 900, on WhatsApp at +27 76 574 8055, and at [email protected].
- The NFO’s offices are at 110 Oxford Road, Houghton Estate, Johannesburg, 2198, and Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7700. Those are the ombud’s addresses, not the bank’s.
Sources
The telephone numbers, email addresses, operating hours, office addresses, registration details and ombud contacts on this page were read from the bank’s own contact page on 30 August 2026, reached by following the redirect from tymebank.co.za to gotyme.co.za. The discontinuation of the old TymeBank app on 31 August 2026 is stated on that page. Nothing has been inferred or taken from a directory. Because the rebrand is recent, confirm against gotyme.co.za before relying on any of it.