Banking & Finance · Contact details
TymeBank Loan Contact Details
For a TymeBank loan, call GoTyme Bank Customer Care on 0860 999 119 (call and WhatsApp) or email service@gotyme.co.za; loan documents go to loandoc@gotyme.co.za. TymeBank is now GoTyme Bank, and its personal loans are offered in partnership with TFG Money, for customers and non-customers alike.
This page covers personal loans only. For GoTyme’s other numbers, see the main TymeBank contact details page.
TymeBank loan contact details at a glance
| Route | Details |
|---|---|
| Customer Care (call and WhatsApp) | 0860 999 119 |
| International Customer Care | +27 11 327 6244 |
| Customer Care email | service@gotyme.co.za |
| Loan documents (bank statement showing last 3 salary deposits) | loandoc@gotyme.co.za |
| Online loan application (TFG Money partnership) | tfgmoney.loan.tymebank.co.za |
| Apply in the app (existing customers) | GoTyme Bank app: Personal Loans, then Apply Now |
| Complaints | complaints@gotyme.co.za |
| Fraud (block account/card) | 0860 999 119 |
| Whistleblower hotline | 0800 444 427 / gotymebank@tip-offs.com |
| In-app chat and WhatsApp hours | Daily 07:00 to 18:00 |
| Head office | 2nd Floor, 30 Jellicoe Avenue, Rosebank 2196, Johannesburg |
| Cape Town office | 0861 171 717; Ground and First Floor, Building 2, Bridgeside, Riverlands, 12 Gogosoa Street, Observatory 7925 |
Official GoTyme Bank loan route
The tymebank.co.za address now redirects to gotyme.co.za, and GoTyme says the old TymeBank app has been discontinued. Loans are applied for in one of two ways:
- Existing GoTyme customers: log in to the GoTyme Bank app, go to Personal Loans and tap Apply Now.
- Not a GoTyme customer: use the “Begin your application” link on the GoTyme personal loans page, which opens the TFG Money application site at tfgmoney.loan.tymebank.co.za.
The step-by-step process is:
- Check your eligibility by answering a few quick questions.
- Upload 3 months’ bank statements for the instant affordability check.
- Sign online. GoTyme emails you all the details.
- Get your money: once the loan is approved and the mandate is in place, it is paid into your account immediately.
Personal loan support
If you are asked for supporting documents, email your latest bank statement, showing your last 3 salary deposits, to loandoc@gotyme.co.za.
For questions about an application or an existing loan, contact GoTyme Bank Customer Care on 0860 999 119 by phone or WhatsApp, email service@gotyme.co.za, or use in-app chat. In-app chat and WhatsApp support run daily from 07:00 to 18:00. From outside South Africa, call +27 11 327 6244. Head office hours are Monday to Friday 08:00 to 17:00, with weekends and public holidays from 07:00 to 18:00 handled through the Contact Centre.
Monthly repayments are collected by DebiCheck from the account you choose, and you can track your loan in the GoTyme Bank app. The process is paperless, with online signing.
Eligibility and loan requirements
To apply for a GoTyme Bank personal loan you need:
- a South African ID
- a mobile number and email address
- 3 months’ bank statements
- to be 18 or older
You do not have to bank with GoTyme to apply, but GoTyme says active app users may qualify for higher amounts. GoTyme Bank also offers a separate credit product, GrantAdvance, which is not covered on this page.
GoTyme Bank Limited is registration number 2015/231510/06, an authorised financial services provider (FSP 49140) and a registered credit provider, NCRCP 10774.
Escalation route
If you are unhappy with how your loan was handled, email your complaint to complaints@gotyme.co.za or call Customer Care on 0860 999 119. If you suspect fraud, call 0860 999 119 immediately to block your bank account, card or banking profile. To report unethical behaviour anonymously, use the whistleblower hotline on 0800 444 427 or gotymebank@tip-offs.com.
For other banks and lenders, browse the banking and finance hub or the banking directory S to U listings.
Frequently asked questions
What is the TymeBank loans contact number?
TymeBank is now GoTyme Bank. Call Customer Care on 0860 999 119, which also works on WhatsApp, or +27 11 327 6244 from abroad.
Where do I send my TymeBank loan documents?
Email your latest bank statement, showing your last 3 salary deposits, to loandoc@gotyme.co.za.
Can I get a GoTyme loan if I do not bank with GoTyme?
Yes. Loans are offered with TFG Money and non-customers can apply online at tfgmoney.loan.tymebank.co.za.
How are TymeBank loan repayments paid?
Repayments are deducted monthly by DebiCheck from the account you choose.
Sources
- GoTyme Bank, Personal loans: gotyme.co.za/personal/credit/personal-loans, read 2026-09-25
- GoTyme Bank, Contact us: gotyme.co.za/personal/service/contact-us, read 2026-09-25