Banking & Finance · Contact details
Spoornet Pension Fund Contact Details
There is no separate fund called the Spoornet Pension Fund. Spoornet was the rail division of Transnet, and its retired employees sit in one of the Transnet pension funds. Pensioners who retired on or before 30 November 2000 were transferred into the Transnet Second Defined Benefit Fund, which is the fund reached on the numbers below: call 021 943 5310 or the share-call line 087 330 1295, or WhatsApp 076 796 2826 from 08:00 to 16:00.
Spoornet Pension Fund contact details: the fund that answers
| Route | Details |
|---|---|
| Call centre | 021 943 5310 |
| Share call | 087 330 1295 |
| 076 796 2826, 08:00 to 16:00 | |
| USSD self-service | *120*559# |
| General email | info@tsdbf.net |
| Death claims | deathclaims@tsdbf.net |
| Fund office | Belmont Office Park, Twist Street, Bellville, 7530 |
| Post | PO Box 4300, Tyger Valley, 7536 |
Which Transnet fund holds Spoornet pensioners
The Transnet Second Defined Benefit Fund was established on 1 December 2000 under the Transnet Pension Fund Amendment Act, 1990 (Act 62 of 1990) as amended by the Transnet Pension Fund Amendment Act, 2000 (Act 41 of 2000). Every pensioner who had retired up to 30 November 2000 was transferred into it from the Transnet Pension Fund on that date, and it then closed to new members. It provides pension and death benefits to its pensioners and their dependants, and pays ad hoc bonuses and annual increases when the trustees and Transnet approve them.
It is a closed defined benefit fund and an independent legal entity managed by a Board of Trustees, and benefits are set by a fixed formula in the fund rules. Investment risk is carried by Transnet and ultimately by government rather than by pensioners. If you retired after 30 November 2000 you are not in this fund, so confirm with Transnet which fund administers your pension before calling.
How to query a benefit or payment
Take a benefit or payment query to the call centre on 021 943 5310 first. The USSD self-service string *120*559# answers from your own phone. If you retired after 30 November 2000, your pension is administered by a different Transnet fund, and the call centre can tell you whether this one holds your record.
Reporting a death and death claims
Use the death claims mailbox deathclaims@tsdbf.net rather than the general one when reporting a death, since those claims follow a separate process. The general mailbox info@tsdbf.net handles everything else, including benefit statements and changes of detail.
Complaints and escalation
Raise a complaint with the call centre on 021 943 5310 first, and keep the reference you are given. Complaints can also be raised with the Board of Trustees, which holds the management and control of the fund. If the fund does not resolve a complaint, note that it was established by its own Act of Parliament rather than registered under the Pension Funds Act, so confirm with the office of the Pension Funds Adjudicator whether it has jurisdiction over this fund before lodging there.
Where the fund office is
The fund office is at Belmont Office Park, Twist Street, Bellville, 7530, with post to PO Box 4300, Tyger Valley, 7536. Queries by phone or email are handled through the same contact routes listed above.
Frequently asked questions
What is the Spoornet Pension Fund contact number?
There is no separate fund called the Spoornet Pension Fund. The number to call is the Transnet Second Defined Benefit Fund call centre on 021 943 5310, or the share-call line 087 330 1295.
What is the Spoornet surplus fund?
Surplus payments for retired Spoornet employees are handled by the Transnet Second Defined Benefit Fund, on 021 943 5310 or info@tsdbf.net. The fund office confirms which fund holds your record if you are unsure.
Am I in the Transnet Second Defined Benefit Fund?
Only if you had already retired on or before 30 November 2000. The fund closed to new members on 1 December 2000. If you retired after that date, confirm with Transnet which fund administers your pension before calling.
Can I contact the fund on WhatsApp?
Yes. WhatsApp 076 796 2826 from 08:00 to 16:00, or use the USSD self-service string *120*559# from your own phone.
Where do I send a death claim?
Email deathclaims@tsdbf.net. Death claims follow a separate process, so use that mailbox rather than info@tsdbf.net.
Sources
- TSDBF contact details, site header: tsdbf.net/contact
- TSDBF establishment and nature of the fund: tsdbf.net/about