Alexforbes Contact Details for Retirement Fund Members

The Alexforbes contact number for retirement fund members is the AF Connect line, 0860 100 333, and the Alexforbes WhatsApp number is +27 60 043 9601 (self-service, 24/7). Personal investments go to Alexforbes Invest on 0860 688 837, and head office in Sandton is on +27 11 269 0000. This applies whether you know the company as Alexforbes, Alexander Forbes or Alexandra Forbes.

Alexforbes is an administrator and consultant, not a fund. If your employer’s retirement fund is administered by Alexforbes, you are a member of that fund, not of Alexforbes.

Find the fund’s name before you contact anyone. It is printed on your benefit statement and in your member booklet, usually alongside a member or reference number. Quoting the fund name and that number is what lets an administrator find you: an ID number alone often will not, because the same administrator services many funds.

The company rebranded from Alexander Forbes to Alexforbes, so both names remain in circulation on older documents.

This page covers how to contact Alexforbes in South Africa. The details below were taken from official Alexforbes pages on alexforbes.com rather than from any third-party directory.

ContactDetails.co.za is an independent directory. We are not Alexforbes and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.

Alexforbes contact numbers

What you need	Contact
WhatsApp self-service for retirement fund members (24/7)	+27 60 043 9601
AF Connect member portal support	0860 100 333; afonlinehelp@alexforbes.com
My Money Matters Centre (member financial guidance)	0860 000 381
Alexforbes Invest (personal investments)	0860 688 837
Head office, Sandton	+27 11 269 0000; 115 West Street, Sandown, 2196
General email (business directory)	info@aforbes.com

Which number to call for your retirement money depends on how you save. For an employer’s retirement fund, Alexforbes directs members to WhatsApp on +27 60 043 9601 or to AF Connect (0860 100 333, afonlinehelp@alexforbes.com). For a personal investment, call Alexforbes Invest on 0860 688 837.

Alexforbes WhatsApp number

Save +27 60 043 9601 to your contacts, type “Help”, select Register and follow the menu prompts. The self-service options are available 24/7, 365 days a year. On WhatsApp you can request your latest tax certificate and benefit statement, see your fund balance, track a claim, register on AF Connect or reset your AF Connect password.

Alexforbes email address

For AF Connect help, email afonlinehelp@alexforbes.com. The business directory lists info@aforbes.com as the general email. Alexforbes publishes no Gmail address: its official mail uses the alexforbes.com and aforbes.com domains, so treat any Gmail address claiming to be Alexforbes with caution.

How to change your email address or details at Alexforbes

AF Connect lets members check balances, withdraw from the savings pot, track claims and update beneficiary nominations, and Alexforbes asks members to keep their personal details up to date there. For help with AF Connect, call 0860 100 333 or email afonlinehelp@alexforbes.com.

Alexforbes offices: Cape Town, Durban and other cities

Office	Address	Telephone
Sandton (head office)	115 West Street, Sandown, 2196	+27 11 269 0000
Cape Town	Block A, The Boulevard, Searle Street, Woodstock, 7925	+27 21 401 9300
Durban	10 Torsvale Crescent, Torsvale Park, La Lucia Ridge, 4051	+27 31 573 8000
Pretoria	Park Lane West, 5th floor, corner Bancor and Amarand avenues, Menlyn Maine	+27 12 452 7111
Bloemfontein	101 Olympus Drive, Helicon Heights	+27 51 403 6500
Gqeberha (Port Elizabeth)	256 Cape Road, Newton Park	+27 41 392 8300
Nelspruit	8 Acacia Crescent, West Acres	+27 13 752 8285

Alexforbes’ business directory also lists offices in East London, George, King Williams Town and Pietermaritzburg. It lists no office in Mokopane or elsewhere in Limpopo, so members there should use WhatsApp or AF Connect.

Alexforbes deceased member claims

For a death benefit claim, families need a certified copy of the death certificate, the ID or passport of the deceased, and proof of financial dependency, such as bank statements showing money paid to them, school fees, medical aid or confirmation of living in the same household. The fund’s trustees identify all dependants and nominees using the beneficiary nomination form, the employer, the family and documents such as the will, then decide how the benefit is split. Benefits for people who cannot be traced move to an unclaimed benefits fund after 24 months. You can track the status of a claim on Alexforbes WhatsApp, +27 60 043 9601.

Self-service options before you call

• Alexforbes WhatsApp self-service on +27 60 043 9601 for tax certificates, benefit statements, fund balances and claim tracking, available 24/7.
• The AF Connect member portal, for balances, savings pot withdrawals, claim tracking and beneficiary nominations.
• The official site at alexforbes.com, which carries the current customer care details and any online enquiry form.
• Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.

What to have ready before you call

• A clear one line summary of what you need resolved.
• Your account, order or reference number if you already have one.
• The identity document or account holder details, since most South African providers verify who you are before discussing an account.
• Dates, amounts and any error message exactly as it appeared.
• A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.

Fund, administrator, employer: who actually holds your money?

• The fund is the legal entity that holds your retirement savings, registered under the Pension Funds Act and run by a board of trustees. GEPF, the Private Security Sector Provident Fund and an employer’s own provident fund are funds.
• The administrator runs the fund’s day-to-day work under contract: member records, claims and call centres. GEPF is administered by the GPAA, which is why GEPF enquiries route through gpaa.gov.za addresses. Alexforbes, Sanlam and Momentum administer many private funds. A contact carrying the administrator’s name is not the wrong contact.
• Your employer pays contributions over and certifies your exit. Most delayed withdrawal claims are waiting on the employer’s exit paperwork rather than on the fund, and that is the first thing to check.
• A bargaining council or industry fund covers everyone in a sector rather than one employer, so you stay in it as you move between employers in that industry.
• The Pension Funds Adjudicator resolves complaints against funds, free of charge, once the fund’s own process has been used. The FSCA regulates funds and runs a public search for unclaimed benefits.

Your member or reference number and the name of the fund on your benefit statement are what every one of these parties works from. Knowing whether your query is the fund’s, the administrator’s or your employer’s answers most of it before you dial.

Complaints and escalation

If a first call does not resolve the matter, escalate through the provider’s internal complaints process first, then the relevant financial services ombud scheme if the matter stays unresolved.

Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most financial services complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.

Avoiding fake Alexforbes contact numbers

Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Alexforbes.

• Reach Alexforbes through the official site at alexforbes.com rather than through a number in a search advert or a social media reply.
• Alexforbes will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
• Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
• If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
• Some searchers ask whether an 0860 number that is not listed on this page belongs to Alexforbes. If a number does not appear on an official Alexforbes page, do not use it: call 0860 100 333, 0860 688 837 or +27 11 269 0000 instead.

Frequently asked questions

What is the Alexforbes contact number?

For retirement fund members, the AF Connect number is 0860 100 333 and the WhatsApp number is +27 60 043 9601. For personal investments, call Alexforbes Invest on 0860 688 837. Head office is on +27 11 269 0000.

What is the Alexforbes WhatsApp number?

The Alexforbes WhatsApp self-service number is +27 60 043 9601. Type “Help” to register. It is available 24/7.

Where is Alexforbes in Cape Town and Durban?

The Cape Town office is at Block A, The Boulevard, Searle Street, Woodstock (+27 21 401 9300). The Durban office is at 10 Torsvale Crescent, Torsvale Park, La Lucia Ridge (+27 31 573 8000).

What is the Alexforbes email address?

AF Connect support is afonlinehelp@alexforbes.com, and the general email in the business directory is info@aforbes.com. Alexforbes does not use a Gmail address.

How do I know a Alexforbes number is genuine?

Check it against the official site at alexforbes.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.

What should I do if nobody resolves my query?

Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.

Can ContactDetails.co.za resolve this for me?

No. We are an independent directory, not Alexforbes, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.

Is there a cost to calling these numbers?

South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.

Sources

• Alexforbes Invest Contact us page, invest.alexforbes.com/za/en/invest/contact-us, read 26 September 2026
• Alexforbes One members page, invest.alexforbes.com/za/en/one/members, read 26 September 2026
• Alexforbes business directory, invest.alexforbes.com/za/en/resources/business-directory, read 26 September 2026
• Alexforbes WhatsApp self-service guide (PDF), advice.alexforbes.com, read 26 September 2026
• Understanding your death benefit brochure (PDF), invest.alexforbes.com, read 26 September 2026

Contact routes on this page were checked against official Alexforbes pages on 26 September 2026. If you find a detail that has changed, the official source is always the authority.