Business · Contact details
Atlas Contact Details
Atlas Finance’s customer care line is 0800 204 679 (toll free) and its WhatsApp number is 060 070 2440. Atlas Finance is the short-term lender people usually mean by “Atlas loans”; it is a registered credit provider, NCR CP 3994, and an authorised financial services provider, FSP 46412. The details below were read on atlasfinance.co.za on 14 September 2026, and the registration was checked on the National Credit Regulator’s register the same day.
ContactDetails.co.za is an independent directory. We are not Atlas Finance, we do not arrange loans and we cannot see an account.
Atlas Finance contact details at a glance
| What it is for | Contact |
|---|---|
| Customer care line (toll free) | 0800 204 679 |
| 060 070 2440 | |
| General enquiries and online application documents | info@atcorp.co.za |
| Complaints | customercare@atcorp.co.za or info@atcorp.co.za |
| Credit life and funeral cover queries and claims | 087 701 8665 |
| Debt review clearance | 082 879 8474, projectsupport@atcorp.co.za |
| Privacy and information requests | privacy@atcorp.co.za |
| Media | publicity@atcorp.co.za |
| Reporting fraud | Report Fraud form on atlasfinance.co.za |
Each Atlas branch also has its own number in the 087 701 range and its own @atcorp.co.za mailbox, listed on that branch’s page in the branch locator. Atlas does not publish hours for the call centre.
Atlas Finance says it will never ask for an upfront fee, that asking for one is illegal, and that scammers pretend to be Atlas. It also says it does not pay loans out in cash; approved loans are paid onto a Mastercard NuCard. Anyone asking you to pay money before a loan is released is not Atlas Finance. Report it on the Atlas fraud form.
Atlas Finance loans and who can apply
Atlas Finance (Pty) Ltd (registration 2007/028142/07) was founded in Johannesburg in 1994 and trades as Atlas Finance and Makulu Finance. It offers short-term personal and cash loans from R500 to R20,000, repaid over one to nine months, and domestic worker loans of up to R4,000. It also offers cross-border money transfers, a debt review clearance service, and credit life and funeral cover underwritten by Guardrisk Life. Atlas says it does not offer vehicle or business loans.
To apply you need your original ID (or passport and work permit), three months’ bank statements and your latest payslip. Atlas runs credit and affordability checks, does not lend to people under debt review and does not accept SASSA grants as income.
Several other South African businesses use the Atlas name, including printing and fastener companies. They are not connected to Atlas Finance; check the name on the business’s own site before you call.
Atlas Finance head office and branch hours
- Head office: 123 Oxford Road, corner Cotswold Drive, Saxonwold, Johannesburg 2196. Postal: PO Box 1468, Saxonwold 2132.
- Branches: the branch locator on atlasfinance.co.za lists more than 300 branches by province.
- Branch hours: Monday to Friday 8:00 to 16:30, Sunday closed. Atlas’s contact page gives Saturday and public holidays as 8:00 to 13:00, but its branch locator page says Saturdays 8:00 to 11:00, so phone the branch before a Saturday visit.
The NCR register still shows an older Johannesburg city centre address for Atlas Finance. Atlas’s own terms, PAIA manual and policy pages all give the Saxonwold head office.
Complaining to Atlas Finance and escalation
Atlas’s complaint management framework says there is no charge to lodge a complaint. Complain to Atlas Finance first on 0800 204 679, customercare@atcorp.co.za or info@atcorp.co.za, and keep the reference. For credit life or funeral cover, the insurer Guardrisk takes complaints on 0860 333 361 or complaints@guardrisk.co.za. If the complaint is not resolved, the National Financial Ombud Scheme takes it on 0860 800 900 or info@nfosa.co.za. Atlas also lists the FSCA (012 428 8000, info@fsca.co.za), the FAIS Ombud (012 726 5000, info@faisombud.co.za) and, for personal information complaints, the Information Regulator (010 023 5200).
For a paid-up letter, a payment arrangement or a credit bureau query, use the Atlas contact form, which has an option for each, or ask your branch.
Frequently asked questions
What is the Atlas Finance contact number?
Call 0800 204 679, the toll-free customer care line. Credit life and funeral cover queries and claims use 087 701 8665, and debt review clearance uses 082 879 8474.
What is the Atlas Finance WhatsApp number?
WhatsApp Atlas Finance on 060 070 2440. The customer care line on 0800 204 679 is the other main route.
What is the Atlas Finance email address?
Email info@atcorp.co.za for general enquiries and online application documents, or customercare@atcorp.co.za for complaints.
Does Atlas Finance ask for an upfront fee?
Atlas Finance says it will never ask for an upfront fee and that asking for one is illegal. Approved loans are paid onto a Mastercard NuCard, not paid out in cash, so anyone asking for money before a loan is released is not Atlas.
How much can I borrow from Atlas Finance?
Short-term personal and cash loans run from R500 to R20,000 over one to nine months, and domestic worker loans go up to R4,000. Atlas does not lend to people under debt review and does not accept SASSA grants as income.
Where is the Atlas Finance head office?
123 Oxford Road, corner Cotswold Drive, Saxonwold, Johannesburg 2196. The NCR register still shows an older Johannesburg city centre address; Atlas’s own pages give the Saxonwold one.
Sources
- atlasfinance.co.za: contact us, terms of use, about, branch locator, credit life policy, PAIA manual and complaint management framework (May 2024), read 14 September 2026
- National Credit Regulator register of registrants, record NCRCP3994, checked 14 September 2026