Guardrisk Life is a separate licensed entity from the short term side of the business, even though both are reached on the same numbers. The distinction matters because the two are regulated as different classes of insurer.
Official contact channels
- Johannesburg switchboard: 011 669 1000
- Shared mailbox: [email protected]
- Cape Town: 021 940 5911
- Durban: 031 584 2800
What this organisation provides
Guardrisk separates life business from non-life business at the point of enquiry. Its contact form asks for the nature of the enquiry and lists life new business as a distinct option from non-life new business and short term cell captive new business, so choosing the wrong category sends the enquiry to the wrong team.
Address and operating information
The life business is administered from the same three offices as the rest of the group, with Johannesburg at The Marc, Tower 2, 129 Rivonia Road, Sandton, as the head office.
Support and escalation routes
Long term insurers are regulated by the Financial Sector Conduct Authority and fall within the jurisdiction of the National Financial Ombud Scheme. A complaint about advice given when a policy was sold goes instead to the FAIS Ombud.
Sources
- guardrisk.co.za/contact/, read 2 September 2026.