Abacus Contact Details

The Abacus customer care and claims toll-free number is 0800 777 444, with a share-call line on 087 654 8222 and email at customercare@abacus-insurance.co.za. Abacus is the Pepkor Group’s in-house insurer, made up of two companies: Abacus Insurance (non-life) and Abacus Life (life).

This Abacus is the insurer behind cover sold in Pepkor stores. It is not connected to other South African businesses that use the Abacus name, such as accounting or software firms.

Abacus contact details at a glance

Route	Details
Customer Care and Claims toll-free	0800 777 444
Customer Care and Claims share-call	087 654 8222
Claims/customer line quoted on home page FAQ	031 570 7631
Claims email	claims@abacus-insurance.co.za
Customer care email	customercare@abacus-insurance.co.za
Complaints email	complaints@abacus-insurance.co.za
Online contact form (general enquiries, complaints, compliments, claims)	abacus-insurance.co.za/contact-us
Hours (customer care and claims)	Monday to Friday 08h00 to 17h00
Head office	Block 11A, Woodlands Office Park, 20 Woodlands Drive, Woodmead, Johannesburg, 2191

Official contact channels

Customer care and claims share one line: call 0800 777 444 toll-free, or use the share-call number 087 654 8222. Abacus’s home page FAQ also gives 031 570 7631 as a number for registering a claim.

Abacus uses separate mailboxes for each type of query:

• Claims: claims@abacus-insurance.co.za
• Customer care: customercare@abacus-insurance.co.za
• Complaints: complaints@abacus-insurance.co.za

The online form on the contact page takes general enquiries, complaints, compliments and claims. You can also register a claim at the store where you bought the product.

What Abacus provides

Abacus is an authorised financial services provider and a member of the Pepkor Group. Its products are:

• Funeral insurance
• Credit Life insurance
• Goods and Device insurance
• PAXI Parcel insurance
• FoneYam Cell Phone insurance
• Capfin Loan Credit Life insurance

Cover is bought only through selected Pepkor stores, such as PEP, Ackermans, Bradlows, Russells, Rochester, Sleepmasters, HiFi Corp, Incredible, Dunns, Capfin, FoneYam and PAXI. For product-specific pages, see Abacus funeral cover contact details and Abacus Insurance contact details.

Abacus began in 1998 as a cell captive for the JD Group. JDG Micro Insurance and JDG Micro Life were set up in 2007, the first policy was written in 2008, and the business was renamed Abacus in 2016.

Address and operating information

Abacus’s office is at Block 11A, Woodlands Office Park, 20 Woodlands Drive, Woodmead, Johannesburg, 2191. Customer care and claims are open Monday to Friday from 08h00 to 17h00.

• Abacus Insurance Limited (non-life): registration number 2007/035136/06, FSP 47063
• Abacus Life Limited (life): registration number 2007/032597/06, FSP 47062

Support and escalation routes

To complain, email complaints@abacus-insurance.co.za or choose “Complaints” on the online contact form. Abacus does not publish a separate escalation line on its contact page, so keep a record of your policy details and any reference number you are given. For other businesses, browse the business hub or the business directory A listings.

Frequently asked questions

What is the Abacus contact number?

Call 0800 777 444 toll-free or 087 654 8222 (share-call) for customer care and claims, Monday to Friday 08h00 to 17h00.

How do I claim from Abacus?

Register a claim at the store where you bought the product, call 0800 777 444 or 031 570 7631, or email claims@abacus-insurance.co.za.

What is the Abacus complaints email?

Complaints go to complaints@abacus-insurance.co.za.

Who owns Abacus insurance?

Abacus is a member of the Pepkor Group. It was formerly JDG Micro Insurance and JDG Micro Life and was renamed Abacus in 2016.

Sources

• Abacus, Contact us: abacus-insurance.co.za/contact-us, read 2026-09-26
• Abacus, home page and FAQ: abacus-insurance.co.za/, read 2026-09-26
• Abacus, About us: abacus-insurance.co.za/about-us, read 2026-09-26