VodaSure is Vodacom’s insurance range, and it does not run on one number. Device insurance uses a different line from the rest of the range, which is the single most useful thing to know before you dial. The contact details below were read from vodacom.co.za on 2 September 2026.
Official contact channels
- Device and cellphone insurance: 082 1952
- Funeral, life and legal cover – claims and servicing: 082 17800
- Funeral claims email: [email protected]
- Online sales, all products: 082 17844
- Vodacom general customer care: 082 135
These are Vodacom short codes rather than ten-digit numbers, and Vodacom writes the servicing line inconsistently across its own pages – as “082 178 00” on the funeral cover page and “082 17800” on the legal assist page. They are the same number, dialled 08217800.
082 135 is Vodacom’s general customer care for phones, airtime and contracts. It is not an insurance desk and cannot handle a claim.
What this organisation provides
VodaSure spans five separate covers: device insurance, funeral cover, life cover, legal assist and health insurance. Each has its own product page on vodacom.co.za, and they are separate policies with separate terms – holding one does not give you any of the others.
- Device insurance – cover for a lost, stolen or damaged handset. Claims and activation on 082 1952, or at a Vodacom Shop
- Funeral cover – up to R50,000 from R64 a month, claims on 082 17800 or [email protected]
- Legal Assist – telephonic legal advice from around R3.45 a month, on 082 17800
- Life cover and health insurance – published as separate products in the same range
Vodacom states that Legal Assist places no limit on the number or length of advice calls, but that the service runs in business hours only – so it is a telephone advice benefit rather than an emergency line.
Address and operating information
VodaSure publishes no separate street address – it is a Vodacom product range, sold online, by phone and through Vodacom Shops. Device insurance is the one cover you can also activate and claim on in store.
- Legal Assist advice: Monday to Friday, 08:00 to 16:30, excluding public holidays
- Legal Assist general queries: Monday to Friday 08:00 to 16:30, weekends and public holidays 09:00 to 14:00
The advice line and the query line keep different hours on the same number. Weekend callers can reach the desk but not the legal advice itself.
Support and escalation routes
Raise a claim or policy dispute on the number for that specific cover, quoting the policy number and dates, and keep the reference. If a claim is declined, ask for the decision in writing with the policy clause relied on – without it there is nothing to take further.
Which ombud you use depends on which VodaSure product it is. Funeral and life cover are long-term insurance and device insurance is short-term, but both now fall to the National Financial Ombud Scheme, which took over the previous long-term and short-term insurance ombud offices and handles all of them free of charge. Conduct by the insurer or the way a policy was sold goes to the Financial Sector Conduct Authority.
Because these policies are sold alongside a mobile contract, a common complaint is cover added without clear consent – that is an FSCA matter. A billing dispute on the Vodacom account itself can go to ICASA, and a personal information complaint to the Information Regulator.
Sources
- vodacom.co.za VodaSure device insurance, funeral cover and legal assist pages, read 2 September 2026