Business · Contact details
VodaSure Contact Details
For VodaSure contact details, use 082 1952 for device and cellphone insurance, or 082 17800 for funeral, life and legal cover claims and servicing. Funeral claims can also be sent to claims@vodacomlife.co.za, while online sales for all VodaSure products use 082 17844.
VodaSure contact details and numbers
| What you need | Contact |
|---|---|
| Device and cellphone insurance | 082 1952 |
| Funeral, life and legal cover – claims and servicing | 082 17800 |
| Funeral claims email | claims@vodacomlife.co.za |
| Online sales, all products | 082 17844 |
| Vodacom general customer care | 082 135 |
VodaSure is Vodacom’s insurance range, and it does not run on one number. Device insurance uses a different line from the rest of the range, so the correct contact depends on the cover you have. These contact details were read from vodacom.co.za on 2 September 2026.
The insurance contacts are Vodacom short codes rather than ten-digit numbers. Vodacom writes the servicing line inconsistently across its own pages, as “082 178 00” on the funeral cover page and “082 17800” on the legal assist page. They are the same number, dialled 08217800.
082 135 is Vodacom’s general customer care number for phones, airtime and contracts. It is not an insurance desk and cannot handle a VodaSure claim.
VodaSure device and cellphone insurance
For VodaSure device insurance, use 082 1952. This cover is for a lost, stolen or damaged handset, and the number is used for claims and activation. Device insurance can also be activated and claimed on at a Vodacom Shop.
Device insurance is separate from VodaSure funeral, life, legal assist and health insurance. Holding one VodaSure policy does not give you the other covers.
VodaSure funeral cover claims and email
For VodaSure funeral cover claims and servicing, use 082 17800. Funeral claims can also be sent to claims@vodacomlife.co.za.
The funeral cover information on the page states cover of up to R50,000 from R64 a month. Funeral cover is one of five separate products in the VodaSure range, alongside device insurance, life cover, legal assist and health insurance.
VodaSure Legal Assist contact number and hours
VodaSure Legal Assist uses 082 17800. The product provides telephonic legal advice from around R3.45 a month.
Vodacom states that Legal Assist places no limit on the number or length of advice calls, but legal advice is available during business hours only. It is a telephone advice benefit rather than an emergency line.
- Legal Assist advice: Monday to Friday, 08:00 to 16:30, excluding public holidays
- Legal Assist general queries: Monday to Friday 08:00 to 16:30, weekends and public holidays 09:00 to 14:00
The advice line and the query line keep different hours on the same number. Weekend callers can reach the desk during the published query hours, but not the legal advice service itself.
VodaSure products and online sales
VodaSure spans five separate covers: device insurance, funeral cover, life cover, legal assist and health insurance. Each is published as a separate product on vodacom.co.za and has separate terms.
- Device insurance – cover for a lost, stolen or damaged handset, with claims and activation on 082 1952 or at a Vodacom Shop
- Funeral cover – up to R50,000 from R64 a month, with claims on 082 17800 or claims@vodacomlife.co.za
- Legal Assist – telephonic legal advice from around R3.45 a month, on 082 17800
- Life cover and health insurance – published as separate products in the same range
For online sales across all VodaSure products, use 082 17844. VodaSure publishes no separate street address. It is a Vodacom product range sold online, by phone and through Vodacom Shops.
VodaSure claims, disputes and escalation
Raise a claim or policy dispute on the number for the specific cover, quoting the policy number and dates, and keep the reference. If a claim is declined, ask for the decision in writing with the policy clause relied on. Without that written decision, there is nothing to take further.
Which ombud route applies depends on the VodaSure product. Funeral and life cover are long-term insurance and device insurance is short-term, but both now fall to the National Financial Ombud Scheme, which took over the previous long-term and short-term insurance ombud offices and handles all of them free of charge. Conduct by the insurer or the way a policy was sold goes to the Financial Sector Conduct Authority.
Because these policies are sold alongside a mobile contract, a complaint about cover added without clear consent is an FSCA matter. A billing dispute on the Vodacom account itself can go to ICASA, and a personal information complaint to the Information Regulator.
Frequently asked questions
What is the VodaSure contact number?
There is no single VodaSure number for every product. Device and cellphone insurance uses 082 1952, while funeral, life and legal cover claims and servicing use 082 17800.
What is the VodaSure device insurance number?
Use 082 1952 for VodaSure device insurance claims and activation. Device insurance can also be activated and claimed on at a Vodacom Shop.
What is the VodaSure funeral claims email?
The funeral claims email is claims@vodacomlife.co.za. Funeral cover claims and servicing can also be handled on 082 17800.
Can Vodacom customer care handle a VodaSure claim?
No. 082 135 is Vodacom’s general customer care line for phones, airtime and contracts, and the page states that it is not an insurance desk and cannot handle a claim.
Sources
- vodacom.co.za VodaSure device insurance, funeral cover and legal assist pages, read 2 September 2026