FOMO SA Contact Details

FOMO is a South African discounted experiences platform, selling vouchers for restaurants, spas, activities and getaways in Cape Town, Johannesburg and Durban. It runs support almost entirely on WhatsApp rather than a call centre, and publishes no landline. The WhatsApp support number is 077 451 6611, which FOMO advertises as 24/7.

FOMO contact details and WhatsApp number

• Support, which FOMO advertises as 24/7 on WhatsApp: 077 451 6611. This is the number the platform publishes for customer queries, including negotiating a group or corporate booking
• Reporting a merchant who asks for payment outside the platform: 073 673 9974
• Refund requests and merchant applications are submitted through forms on the FOMO website rather than by phone
• FOMO also runs an app, a gift card balance checker and a restaurant reservation system, each with its own section on the site

Both published numbers are mobile numbers used as business channels, because FOMO does not publish a landline. The only email address on the website is the personal mailbox of a named individual, so it is not reproduced here; use the WhatsApp line or the website forms instead.

What FOMO sells

• Discounted vouchers for activities, spas and massages, beauty treatments, restaurants and getaways
• City-specific listings for Cape Town, Johannesburg and Durban, each split into activities, spas, beauty, food and getaways
• Flight booking and accommodation deals, and a rush deals section for short-notice offers
• A merchant side, where restaurants and experience operators apply to list their own offers
• FOMO states it has over 700,000 users

Paying safely on the platform

FOMO gives one clear instruction about payment, and it is worth following, because paying a merchant directly puts the transaction outside anything the platform can help you recover.

• Every purchase should go through the FOMO platform itself, not by EFT or cash to the merchant
• If a merchant asks you to pay them directly, FOMO asks you to report it on 073 673 9974 or by WhatsApp on 077 451 6611
• Check the voucher validity dates and the scheduled service terms before buying, since experience vouchers usually expire
• Keep the voucher reference and proof of payment until the experience has been redeemed

FOMO address and refund escalation

• Registered address: 225 Mayfair, 1 Oasis Lane, Cape Town, Western Cape, 8001. This is an office address, not a walk-in redemption point
• For a voucher that was not honoured or a refund that has not arrived, use the refund form on the website first, then follow up on WhatsApp quoting the order number
• If FOMO does not resolve a complaint, the Consumer Goods and Services Ombud takes consumer disputes on 0860 000 272, WhatsApp 081 335 3005, or info@cgso.org.za

Frequently asked questions

What is the FOMO contact number?

FOMO publishes no landline. Support runs on WhatsApp on 077 451 6611, advertised as 24/7, and a merchant asking for payment outside the platform is reported on 073 673 9974.

How do I get a refund from FOMO?

Submit the refund form on the FOMO website first, then follow up on WhatsApp on 077 451 6611 quoting the order number. If the complaint is not resolved, the Consumer Goods and Services Ombud takes consumer disputes on 0860 000 272.

Where is FOMO’s office?

The registered address is 225 Mayfair, 1 Oasis Lane, Cape Town, Western Cape, 8001. It is an office address, not a walk-in redemption point.

Sources

• FOMO website, for the WhatsApp support number, the merchant reporting number, the Cape Town address, the city categories and the 700,000 user figure
• FOMO payment and terms notices on the same site, for the instruction that purchases must go through the platform and how to report a merchant asking for direct payment
• Consumer Goods and Services Ombud website, for the complaints and WhatsApp numbers and the information mailbox