Flexi Holiday Club Contact Details

Flexi Holiday Club is a points-based holiday club whose reservations are handled from KwaZulu-Natal. It runs two separate reservations lines, one for South African resorts and one for international bookings and cruises, and the club states that it now works mostly remotely, so there is no walk-in office.

Official contact channels

• Local reservations: 031 717 7591, or email centralres@holidaygateway.co.za
• International reservations and cruises: 031 717 7592, or email internationalres@holidaygateway.co.za
• Postal address: PO Box 141, Hillcrest, 3650
• Face-to-face meetings are by appointment only. The club asks you to call 031 717 7591 at least 72 hours in advance to arrange one

Both mailboxes run on the holidaygateway.co.za domain, which is the administrator behind the club, so a reply from that address is not a sign that your message has gone astray.

What this organisation provides

• Points-based holiday membership, where members use points plus an accommodation levy to book stays
• Access to South African resorts across beach, bush, city, Berg, wellness, family and fishing categories
• International holidays and cruise bookings, handled on the separate international line
• Member extras the club advertises as bonus breaks, extra getaways and cash bookings

Membership documents worth reading

Flexi Holiday Club publishes its governing documents on its own website, which matters because a points club is a long-running financial commitment rather than a single booking.

• The club scheme rules and club constitution, which set out how membership works and how it can end
• The points chart, which shows how many points a given resort and season costs
• The sales disclosures document and the membership application form
• The latest AGM report, which is the usual place to see how levies have moved

Annual levies continue to be charged whether or not you take a holiday that year, so check the scheme rules on resignation and resale before assuming a membership can simply be stopped.

Support and escalation routes

• For a booking or levy query, use the local reservations line or mailbox and quote your membership number, asking for written confirmation of anything agreed
• For a dispute the club does not resolve, the Consumer Goods and Services Ombud takes consumer complaints on 0860 000 272, reception 011 781 2607, WhatsApp 081 335 3005 or info@cgso.org.za
• Be cautious of third parties who offer, for a fee, to cancel or exit a holiday club membership on your behalf. Deal with the club and the ombud directly rather than paying an intermediary upfront

Sources

• Flexi Holiday Club contact page, for both reservations numbers and mailboxes, the postal address and the remote-working and 72 hour appointment notice
• Flexi Holiday Club website navigation and footer, for the holiday categories and the published scheme rules, constitution, points chart, sales disclosures and AGM report
• Consumer Goods and Services Ombud website, for the complaints call centre, reception number, WhatsApp line and information mailbox