Business · Contact details
Flexi Holiday Club Contact Details
Flexi Holiday Club reservations run on two lines: +27 (0)31 717 7591 for local bookings, with centralres@holidaygateway.co.za, and +27 (0)31 717 7592 for international reservations and cruises, with internationalres@holidaygateway.co.za. We read these details on flexiclub.co.za on 23 September 2026.
Flexi Holiday Club contact details at a glance
| Local reservations | +27 (0)31 717 7591, centralres@holidaygateway.co.za |
|---|---|
| International reservations and cruises | +27 (0)31 717 7592, internationalres@holidaygateway.co.za |
| Postal address | PO Box 141, Hillcrest, 3650 |
| Face-to-face meetings | By appointment only: phone 031 717 7591 at least 72 hours in advance |
| Website | flexiclub.co.za |
Note that the reservations mailboxes are on the holidaygateway.co.za domain rather than flexiclub.co.za. That is what the club publishes, so a reply from a Holiday Gateway address is expected rather than suspicious.
The club states that it now works mostly remotely, and that there is no walk-in office: a face-to-face meeting has to be booked three days ahead on the local reservations number. Only a postal address is published, so nothing should be delivered by hand.
Which Flexi Holiday Club line to use
- 031 717 7591 for South African resort bookings, changes to a local booking, and to arrange an appointment.
- 031 717 7592 for anything international and for cruises, which are booked by a different team.
- Email the matching mailbox rather than the other one; the two desks work separately.
Flexi Holiday Club resorts
The resort directory is behind a member login. The South African resorts page on flexiclub.co.za loads a “find a holiday” search that shows nothing until you sign in, so there is no public list of resorts to browse before joining. If you want to see what is available, ask the reservations desk on 031 717 7591 to talk you through it.
The holiday types the club advertises are beach, bush, city, berg, family, fishing and wellness escapes, plus cruises and international travel. Bookings are paid with points plus an accommodation levy.
Booking options the club advertises
| Bonus breaks and extra getaways | Additional stays beyond the standard points allocation |
|---|---|
| Cash bookings | Stays paid for in cash, with no points used |
| Impulse bookings | Last-minute bookings at 50% off points, for occupation within 28 days |
| Special offers | Discounts on both points and the accommodation levy |
| Wellness and spa | Packages and discounts at spa properties |
| Cruises | Booked through the international desk |
The impulse booking rule is the one worth remembering: half-price points, but only for occupation inside 28 days, so it suits people who can travel at short notice.
The documents that govern your Flexi Club membership
Flexi Club publishes a set of documents in the footer of its site, and they matter more than the marketing pages if you have a dispute about levies, points or resigning:
- Club scheme rules and the club constitution.
- Sales disclosures.
- The membership application.
- The points chart.
- The latest AGM report.
- Terms of service and the privacy policy.
Download the scheme rules and the constitution before you phone about cancelling or transferring a membership, and quote the clause you are relying on. Put any cancellation request in writing to the reservations mailbox as well as by phone, and keep the reply.
If someone offers to “cancel your timeshare”
Points-based holiday clubs attract a second industry of companies offering, for a fee, to get you out of your membership. Before paying anyone for that:
- Read the club scheme rules and constitution yourself. They set out what resignation or transfer actually requires, and it is often less dramatic than a cancellation company suggests.
- Ask the club directly, on 031 717 7591, what the process and cost is. Get the answer in writing.
- Never pay an upfront fee into a personal account, and be wary of anyone who cannot name the registered company they act for.
- Keep paying your levies until you have written confirmation that the membership has ended; arrears do not disappear because a third party said they would handle it.
Before you call Flexi Holiday Club
- Have your membership number and the points balance you think you hold.
- For a booking, know your dates, the number of people and whether you are paying with points, cash or both.
- Ask what the accommodation levy is for the specific resort and period before confirming; it is charged on top of points.
- Get a written confirmation of every booking, change or cancellation.
Frequently asked questions
What is the Flexi Holiday Club contact number?
Local reservations are on +27 (0)31 717 7591, and international reservations and cruises on +27 (0)31 717 7592. Face-to-face meetings are booked on 031 717 7591 at least 72 hours in advance.
What is the Flexi Holiday Club email address?
centralres@holidaygateway.co.za for local bookings and internationalres@holidaygateway.co.za for international reservations and cruises. The mailboxes sit on the holidaygateway.co.za domain, which is what the club publishes.
Where is Flexi Holiday Club located?
The published address is a postal one: PO Box 141, Hillcrest, 3650. The club works mostly remotely and there is no walk-in office.
How do I book a Flexi Holiday Club resort?
Phone the local reservations desk on 031 717 7591 or email centralres@holidaygateway.co.za with your dates, the number of people, and whether you are paying with points, cash or both. The resort directory itself is behind a member login.
Sources
- Flexi Club, Contact us: flexiclub.co.za/ContactUs/ContactUs (read 23 September 2026)
- Flexi Club home page, South African Resorts page and site footer (read 23 September 2026)