Holiday Club Reservations Contact Details

Holiday Club Reservations handles booking queries on 0861 842 737, international on +27 39 688 5555, or by email to reservations@theholidayclub.co.za. The call centre splits into three departments with three different numbers, and reservations is only one of them; account and membership matters are not handled by the booking team.

Holiday Club Reservations contact details at a glance

Department	Contact details
Reservations (booking queries)	0861 842 737, international +27 39 688 5555, reservations@theholidayclub.co.za
Collections (account queries)	0861 842 729, international +27 39 688 5001, thcpay@theholidayclub.co.za
Member Services (membership queries)	0861 842 842, international +27 39 688 5370, assist@theholidayclub.co.za
WhatsApp self-help service	linked from the support site
Call centre hours	Monday to Friday 08:00 to 16:30

What the Holiday Club Reservations number handles

Reservations handles local bookings using either points or cash, amendments and cancellations subject to the terms and conditions, and Body Bliss Spa voucher purchases. Selecting option 2 on the reservations number reaches the Specialist Reservations Team, which covers MSC cruise bookings, flights, car hire, international bookings and the Hotel Hunter service.

Holiday Club account and membership queries

Collections deals with activating an account early, statement queries, payments, payment arrangements and setting up a debit order. Member Services covers updating contact details, points balance and agreement queries, membership transfers and branded merchandise. Calling the wrong department is the usual reason a query stalls, because account and membership matters are not handled by the booking team.

Reading the three Holiday Club numbers

The three department numbers are near identical and differ only in the last three digits, so read them carefully: 842 737 is reservations, 842 729 is collections and 842 842 is member services. International members have a separate direct number for each department rather than a single international line. The call centre operates Monday to Friday from 08:00 to 16:30.

Complaining about a Holiday Club booking or membership

Raise a booking problem with reservations and an account or statement problem with collections, and keep the reference number. Questions about the agreement itself, including transferring or exiting a membership, belong with Member Services, because that is where the agreement terms are administered. Timeshare and points-based holiday products are consumer agreements under the Consumer Protection Act, so an unresolved dispute about the agreement, cancellation or what was promised at the point of sale can be taken to the National Consumer Commission. If the membership is being paid off under a credit agreement, the National Credit Regulator on 0860 627 627 is the regulator for that part.

Frequently asked questions

What is the Holiday Club contact number for bookings?

Reservations takes booking queries on 0861 842 737, or international on +27 39 688 5555. Option 2 reaches the Specialist Reservations Team for MSC cruises, flights, car hire and international bookings.

What is the Holiday Club Reservations email address?

Bookings go to reservations@theholidayclub.co.za. Account queries go to thcpay@theholidayclub.co.za and membership queries to assist@theholidayclub.co.za.

Who do I call about my Holiday Club points or agreement?

Member Services on 0861 842 842 (international +27 39 688 5370). It covers points balance and agreement queries, membership transfers, contact-detail updates and branded merchandise.

When is the Holiday Club call centre open?

Monday to Friday from 08:00 to 16:30.

Sources

• The Holiday Club support article on contacting each department: support.theholidayclub.co.za/support/solutions/articles/2044000002381-how-do-i-get-in-touch-with-the-holiday-club-
• The Holiday Club reservations support section: support.theholidayclub.co.za/support/solutions/44000815477