Business · Contact details
FlexClub Contact Details
The FlexClub contact number is +27 21 895 0505. Its WhatsApp line is +27 21 813 6400 and bookings and support go to bookings@joinflexclub.com. We read these details on flexclub.co.za and the FlexClub marketplace help page on 23 September 2026.
Official contact details
| Telephone | +27 21 895 0505 |
| +27 21 813 6400 | |
| Bookings and support | bookings@joinflexclub.com |
| Partner and fleet enquiries | partners@joinflexclub.com |
| Account | Sign in at marketplace.flexclub.co.za |
| Help centre | marketplace.flexclub.co.za/help |
FlexClub runs support through WhatsApp and email rather than a large call centre, and its own customer reviews single out the WhatsApp line. Use the phone number when you need someone on the line about a collection or a vehicle already in your possession.
What FlexClub is
FlexClub sells prepaid long-term car rental, which it calls a pay-as-you-go car plan, as an alternative to traditional vehicle finance. The claims it makes on its own site are:
- 100% approval, with no credit checks, bank statements or payslips required.
- Plans that include damage, theft and maintenance cover.
- A prepaid account you top up every 30 days with any card.
- Terms from one month to a year, with the option to swap vehicles.
The process it describes is three steps: choose a vehicle from the fleet brands it works with, top up the prepaid account and collect the car at one of what it says are 70 locations nationwide, then drive. Questions about mileage bundles, swapping cars, accidents, refunds, incidental charges and using a car on e-hailing platforms are all answered in its help centre.
Where you can collect a car
| Province | Collection points FlexClub lists |
|---|---|
| Gauteng | Centurion (100 Pudding Stone Road, Louwlardia), Isando (3 Brabazon Road), Krugersdorp (Monument Mall), Menlyn Pretoria (62 25th Street), Mondeor (204 Columbine Avenue), Montana (cnr Veronica and Sefako Makgatho), Rosebank (cnr Tyrwhitt and Sturdee Avenue), Soweto (10894 Klipspruit Valley Road) |
| Western Cape | Cape Town CBD (46 Strand Street), Milnerton (Milnerton Service Station), Mossel Bay (13 Mascador Street), Stellenbosch (3 Herold Street), Wynberg (367 Main Road) |
| KwaZulu-Natal | Amanzimtoti (Arbor Crossing), Ballito (100 Compensation), Durban CBD (190 KE Masinga Road), Empangeni (5 Steelway), Kokstad (Mount Currie Inn), Ladysmith (70 Murchison Street), Newcastle (23 Paterson Street), Pinetown (10 Payne Street), Umhlanga (Cabana Beach Hotel), Vryheid (155 Kerk Street) |
| Free State | Bethlehem (Maluti Square), Bloemfontein Downtown (50 Nelson Mandela Drive), Harrismith (1 King Street), Welkom (Park Motors BMW garage) |
| Limpopo | Lephalale (The Palm Park Hotel), Musina (3 National Road), Thohoyandou (Thulamela Information Centre), Tzaneen (38 Circle Drive) |
| Mpumalanga | Nelspruit (Meander Crescent), Secunda (Unit 6, Manie Maritz Street), Witbank (111 Mandela Drive) |
| North West | Potchefstroom (cnr Parys and Holthausen), Rustenburg (56A Von Wielligh Street), Vryburg (Shop 1, New Centre) |
FlexClub’s list shows no collection points in the Eastern Cape or the Northern Cape. Several of the addresses are hotels, malls or service stations rather than branches, because collection happens through its partner fleets.
What the help centre covers
Rather than phoning with a general question, it is usually faster to read the help centre first. The questions it answers include how prepaid car plans work and what the requirements are, whether a credit card is needed, whether owning the car is possible, how the plans differ from rent-to-own or rent-to-buy, how long confirmation takes, how often a car is replaced with a newer one, how the mileage bundles work, whether you may share the vehicle with family or friends, how much must be in the account before collection, whether you can cancel at any time, what happens after an accident or theft, how to swap models, whether roadside assistance is included, whether you must be South African, how the monthly prepaid billing works, and how long refunds take.
Before you book
- Confirm the total you must have in the prepaid account before collection, not just the monthly figure shown on the offer.
- Ask what the mileage bundle allows and what you pay per kilometre beyond it.
- If you want the car for e-hailing, ask before you book: platform use is a separate question in the help centre and is not assumed.
- Get the cancellation terms and the notice period in writing.
- Check what “incidental charges” covers, since that is where traffic fines, damage excesses and admin fees appear.
Because there is no credit check, this is a rental relationship rather than finance, and the car does not become yours by default. Ask directly whether ownership is possible on the plan you are being sold.
Sources
- FlexClub: flexclub.co.za (read 23 September 2026)
- FlexClub help centre and contact details: marketplace.flexclub.co.za/help (read 23 September 2026)