Automotive · Contact details
Toyota Financial Services Contact Details
Toyota Financial Services, the credit provider most people find under the name Toyfin, takes new finance enquiries on 0861 999 662 and finance application help on 086 110 1745. Account queries go to service@toyota-fssa.co.za, new business to finance@toyota-fssa.co.za, and residual or balloon refinancing to 0861 114 739. Existing customers can handle most account tasks themselves on the Toyfin account services site at toyfin.co.za.
Toyota Financial Services contact numbers
| What the route is for | Contact |
|---|---|
| New business and further finance | 0861 999 662 |
| Finance application assistance | 086 110 1745 |
| Residual and balloon refinance department | 0861 114 739 |
| Account enquiries email | service@toyota-fssa.co.za |
| New business email | finance@toyota-fssa.co.za |
| Insurance cancellations email | tfsinsurance@toyfin.co.za |
| New business hours | Weekdays 08:00 to 17:00, Saturdays 08:00 to 12:00 |
| Account services | toyfin.co.za self-service portal |
The company’s registered name is Toyota Financial Services (South Africa) Ltd, an authorised financial services provider and registered credit provider, NCRCP62. Quote your Toyota account number in every email, because the admin, NaTIS and insurance teams work off the account number rather than your name.
Toyfin account services login
The Toyfin self-service site at toyfin.co.za handles most account requests faster than a phone call. You register free with an ID number and PIN, or a username and password, and once you are in you can:
- View your account overview, transaction history and amortisation schedule.
- Download statements, a settlement quotation, a tax certificate, a copy of your NaTIS document, a border letter, a paid-up letter or a copy of your contract.
- Update your physical address, debit order details, insurance details, registration number and payment due date.
- Log a payment arrangement, a notice of theft or write-off, or a refund request.
- Log a compliment, complaint or query on the customer feedback form.
Some of those items are real time and some are handled by the customer service centre, so allow a working day or two before chasing them.
Settlement letters, NaTIS papers and paid-up letters
A settlement quotation can be pulled from the portal after logging in with your ID number and a one-time PIN, or requested by email to service@toyota-fssa.co.za. A paid-up letter is available online only for the first three months after the account is settled; after that, email the request.
For the NaTIS document, email service@toyota-fssa.co.za, mark the request for the attention of the NaTIS Department, and include your account number and the full delivery address you want it sent to. Toyota Financial Services says a duplicate original can be couriered once a fee is paid, or in rare cases collected at its Fairland office. Collection takes 24 to 48 hours, the original is only issued once the account is settled, and you must have confirmation of the request before going there.
Payments, refunds and payment methods
- Electronic payment details, including the Toyota receipts account and branch code, are published in the help section of the Toyfin account services site. Take them from there rather than from an email, and always use your Toyota account number as the reference.
- If you pay over a counter, make sure the teller records your Toyota account number and your name and contact details on the deposit slip.
- Refunds: send the request, with proof of payment where needed, to service@toyota-fssa.co.za for the attention of the Admin Department. The company says a refund typically follows in as few as two working days once it has everything it needs.
- Missing payments are traced and reallocated on request to the same address.
- Toyota Financial Services says it no longer switches accounts from debit order to cash; a change of payment method has to be set up as a special arrangement through the Admin Department.
Balloon payments and the end of the agreement
If your agreement ends with a residual or balloon amount, the refinance department is on 0861 114 739. Toyota Financial Services says it starts contacting customers six months before the balloon falls due, but that the responsibility to settle or refinance stays with you, and that the refinanced amount excludes arrears and arrear interest. Call at least a month before the agreement expires, because failing to settle or refinance leads to repossession.
Insurance held with the finance
Where Toyota Financial Services has arranged an outstanding debt policy on the vehicle, you cancel it by emailing proof of your own valid comprehensive cover to tfsinsurance@toyfin.co.za, or by phoning the call centre with the new policy details. Make sure your insurer records Toyota Financial Services’ interest in the vehicle on the policy confirmation.
Frequently asked questions
What is the Toyota Financial Services contact number?
New finance enquiries go to 0861 999 662, finance application help to 086 110 1745, and residual or balloon refinance to 0861 114 739. The new business lines run weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00.
What is the Toyota Financial Services email address?
Account queries go to service@toyota-fssa.co.za and new business to finance@toyota-fssa.co.za. Insurance cancellations use a separate mailbox, tfsinsurance@toyfin.co.za. Quote your Toyota account number in every email.
Can I service my Toyfin account without calling?
Yes. The Toyfin account services site at toyfin.co.za gives registered customers their account overview, statements, settlement quotations and tax certificates, and lets them update addresses and debit order details or log a payment arrangement. Register free with an ID number and PIN, or a username and password.
How do I get a settlement letter or my NaTIS document?
Pull the settlement quotation from the Toyfin portal after logging in with your ID number and a one-time PIN, or email service@toyota-fssa.co.za. For the NaTIS document, email the same address marked for the attention of the NaTIS Department with your account number and delivery address; collection of a duplicate original takes 24 to 48 hours once the fee is paid.
What happens with my balloon payment?
The refinance department on 0861 114 739 handles residual and balloon amounts. Toyota Financial Services starts contacting customers six months before the balloon falls due, but settling or refinancing stays your responsibility, and the refinanced amount excludes arrears and arrear interest.
Sources
- Toyota South Africa, Toyota Financial Services: toyota.co.za/payment-options/toyota-financial-services (read 23 September 2026)
- Toyota Financial Services Account Services, Contact us, Help, About: toyfin.co.za/selfService (read 23 September 2026)