Vehicle finance for Toyota in South Africa is handled by Toyota Financial Services, a separate business from the dealerships. It publishes different numbers for taking out finance and for managing an existing account.
Official provider route
- Finance applications: 086 110 1745
- Residual value and refinancing: 0861 114 739
- Account admin and settlement letters: [email protected]
- Outstanding debt policy and insurance: [email protected]
Product or service support
The two numbers are not interchangeable. 086 110 1745 is for applying for finance, while 0861 114 739 is specifically for arranging finance on a residual or balloon amount at the end of an agreement. Settlement letters are issued through the online account service rather than by phone.
Eligibility, account or policy requirements
A settlement letter is generated automatically online only in the first three months after an account is settled. After that it must be requested by email, marked for the attention of the admin department. Refinancing a residual amount requires a fresh affordability assessment and approval, and excludes arrears or arrear interest.
Escalation route
Toyota Financial Services is a credit provider, so a dispute it does not resolve goes to the National Credit Regulator or the National Financial Ombud Scheme South Africa, not to the motor industry ombudsman that covers dealership sales and repairs.
Sources
- toyota.co.za/payment-options/toyota-financial-services, read 2 September 2026.