WeBuyCars buys and sells used vehicles across South Africa, operating from large branches and smaller buying pods rather than a conventional dealership network. The contact details below were read from the WeBuyCars website on 31 August 2026.
Official contact channels
- Contact centre: 087 057 0000
- Contact centre closed: Sundays
- Online: the Contact Us, Customer Care and Dispute Resolution routes on webuycars.co.za
WeBuyCars publishes one national number and no public email address, routing written contact through its website forms instead. The 087 prefix is a national non-geographic number, so it costs the same from anywhere in South Africa.
Note that Dispute Resolution is a separate published route from Customer Care. If you have a complaint rather than a query, use that one from the outset so it is logged correctly.
What this organisation provides
WeBuyCars buys vehicles from the public, usually with an online valuation followed by a physical inspection, and sells stock from its branches. It also publishes finance and related services.
The Condition Report is the document that matters most, and WeBuyCars publishes it as a named item alongside its Terms of Sale. On a used vehicle, the condition report records what the inspection found – and what it did not. Read it before buying, keep a copy, and if something later turns out to have been disclosed in it, that disclosure is what any dispute will be measured against.
WeBuyCars also publishes a Consumer Protection Act page and a Code of Conduct. That is worth knowing because used vehicles sold by a dealer are covered by the Act, including the implied warranty of quality – which is a separate thing from any voluntary warranty offered on the car.
Before contacting WeBuyCars, have the vehicle registration number and VIN, the branch you dealt with, the date, and your offer or invoice reference. For a selling query, have the licence disc and the settlement letter if the vehicle is still financed.
Address and operating information
WeBuyCars publishes branches nationally, listed by province:
- Gauteng: Dome, Germiston, JHB South, Midstream, Montana, Route 21, Silver Lakes, Vereeniging
- Western Cape: Brackenfell, George, Lansdowne, Richmond
- KwaZulu-Natal: Pietermaritzburg, Riverhorse, Springfield
- Eastern Cape: East London, Gqeberha
- Mpumalanga: Mbombela, Witbank
- Free State: Bloemfontein · Limpopo: Polokwane · North West: Rustenburg
Smaller buying pods operate in addition to these branches. Trading hours are published per branch – the East London branch, for example, shows Monday to Friday 09:00 to 18:00, Saturday 08:00 to 15:00, closed Sunday, and public holidays 08:00 to 15:00. Check the specific branch on the website before travelling, since hours differ by location.
Branches open on public holidays while the contact centre is closed on Sundays, so an in-person visit may be possible when the phone line is not answered.
Support and escalation routes
Start with the branch that handled the transaction, then the contact centre on 087 057 0000, then the published Dispute Resolution route. Quote the VIN and the invoice or offer reference, and put a complaint in writing so it carries a date.
If it is unresolved:
- Vehicle condition, defects, sales conduct or a warranty dispute: Motor Industry Ombudsman of South Africa, 010 590 8378
- Consumer rights on the purchase itself: the National Consumer Commission, under the Consumer Protection Act
- Vehicle finance arranged through the sale: National Financial Ombud Scheme, 0860 800 900, [email protected]
Act quickly on a used-vehicle defect. The Consumer Protection Act gives a six-month window for a defective goods remedy, and evidence of the fault – photographs, an independent assessment, the condition report – is what carries a complaint.
Additional contact routes
- Email Address –
[email protected]
Sources
- webuycars.co.za contact page, branch listings and published trading hours, read 31 August 2026
- miosa.co.za and nfosa.co.za published contact details