Nedbank Vehicle Finance Contact Details

Nedbank vehicle finance is run under the MFC name. The MFC call centre is 0860 879 900, Nedbank Collections, which handles restructures and payment freezes, is 0801 114 949, and the MFC contact centre number Nedbank publishes on its own contact page is 084 196 4473. We read these details on mfc.co.za and personal.nedbank.co.za on 23 September 2026.

Nedbank vehicle finance contact numbers

MFC call centre (accounts, arrears, claims, border letters)	0860 879 900
Nedbank Collections (restructures, payment plans, assisted sales)	0801 114 949
MFC contact centre (listed on Nedbank’s contact page)	084 196 4473
Switching finance from another bank to MFC	0860 111 159
Nedbank contact centre (24/7, toll-free)	0800 555 111
Restructures and payment freezes email	collections.res@mfc.co.za
Deceased estates and general account email	care@mfc.co.za
Write-offs and theft claims email	claims@mfc.co.za
Debt counselling proposals	debtcounsellingqueries@nedbank.co.za
Complaints	clientfeedback@nedbank.co.za

Head office is Nedbank Ltd, 135 Rivonia Road, Sandown, Sandton. Post goes to Client Value Management, PO Box 1144, Johannesburg, 2000. MFC also runs topic-based contact forms on its help centre, for general enquiries, online applications, vehicle cover, payment problems, auctions and compliments or complaints, and says it replies within one working day.

Nedbank vehicle finance settlements

Settlement figures, statements, tax certificates, cross-border letters and registration papers all come from the free MFC self-service portal, reached with the “manage your account” link on mfc.co.za, or from the Nedbank Money app and Online Banking under Loans.

One point that catches people out: MFC says your outstanding balance is not the same as your settlement amount. The balance is what you borrowed plus interest for the remaining term, plus arrears or extra payments, and excludes monthly service fees. Ask for a settlement quote in writing before you pay anything over.

If you are selling the car privately, MFC warns you not to hand the vehicle over until it has confirmed to you that the buyer’s payment has cleared. For a trip outside South Africa you need a cross-border letter: complete the request form in the Money app or Online Banking under Loans, Features, Statements and documents, send in the supporting documents and then phone 0860 879 900.

Payment holidays and payment problems

MFC does not offer a casual payment holiday, but it does publish two routes if you cannot pay:

• Freeze for up to three months. If you have lost your income through dismissal, retrenchment, unpaid maternity leave or suspension, MFC says it can freeze payments for a maximum of three months, subject to conditions. Email collections.res@mfc.co.za or call 0801 114 949 with a letter setting out the request and the supporting documents it lists: retrenchment letter, unpaid maternity leave letter, doctor’s note, proof of a UIF letter or a police affidavit, as applicable.
• A payment plan or restructure. Call Nedbank Collections on 0801 114 949 to pay the arrear amount off over a few months, usually no more than three, or to restructure the contract. Restructures need credit approval first.

Two things MFC states about freezing: the frozen months are added to the end of the repayment period, which increases the interest and can push the instalment up slightly, and an account in arrears still shows on your MFC payment profile and at the credit bureaus.

Balloon payments, arrears and surrender

• A balloon or residual can be restructured before it falls due. MFC says it sends a quotation three months beforehand, over terms of 6, 12, 18, 24 or 36 months.
• Once an account defaults, MFC’s stated mandate is to collect the arrears within 15 days, so call 0801 114 949 early rather than waiting for the letters.
• A shortfall after an auction can be restructured over a maximum of 36 months, with credit approval.
• If you voluntarily surrender the car it is valued and auctioned, you stay liable for any shortfall, and you are listed with the credit bureaus until the balance is paid.
• Assisted sales, where MFC helps you sell the car rather than surrender it, is on the same 0801 114 949 number.

Death, theft and write-offs

If the account holder has died, phone 0860 879 900 or email care@mfc.co.za with a certified copy of the death certificate, a copy of the deceased’s ID, a copy of the marriage certificate if married, the executor appointment letter if you have it, and a contact number for the executor or next of kin.

If the vehicle is stolen or damaged beyond economical repair, phone the same number or email claims@mfc.co.za with the insurer’s name, the contact person and number, the claim number, whether the vehicle was damaged or stolen, and the date of loss.

Sources

• MFC, a division of Nedbank, Help Centre and FAQ: mfc.co.za/help-centre.html (read 23 September 2026)
• MFC, Payment problems FAQ: mfc.co.za/help-centre/payment-problems-faq.html (read 23 September 2026)
• Nedbank, Contact us: personal.nedbank.co.za/contact/contact-us.html (read 23 September 2026)