Nedbank publishes no direct number for a debt review department, and its debt assistance pages carry no telephone number at all. That is not an omission: debt review is a legal process run by a registered debt counsellor, not by the bank.
Task scope
Debt review, which Nedbank calls debt counselling, is a legal process for people in financial distress. A certified debt counsellor assesses your finances, negotiates with each creditor and sets a single repayment plan. Nedbank is one creditor in that process rather than the body that runs it.
Route
- Nedbank Contact Centre: 0800 555 111
- MFC Contact Centre, for vehicle finance accounts: 084 196 4473
- National Credit Regulator: 0860 627 627
Nedbank directs clients who have a relationship banker or business banker to call that banker first. Everyone else goes through the contact centre, which routes to the area handling the account. Vehicle finance sits with MFC and has its own number.
Requirements
The debt counsellor must be registered with the National Credit Regulator. The NCR maintains that register, which is why its number is listed above alongside the bank ones. An unregistered counsellor cannot place you under review.
Steps
Speak to a registered debt counsellor first, since they start the process rather than the bank. Once you are under review, creditors deal with the counsellor rather than with you, so calling Nedbank about a plan already in place will usually redirect you back to the counsellor.
Escalation
A complaint about how Nedbank handled a debt review goes to the National Credit Regulator on 0860 627 627, or to the National Financial Ombud Scheme on 0860 800 900, whose jurisdiction covers banks and credit providers.
Sources
- personal.nedbank.co.za/borrow/debt-assistance.html, read 2 September 2026.
- personal.nedbank.co.za/contact-us.html, read 2 September 2026.