MFC Contact Details

The MFC contact number for general customer care, vehicle finance enquiries, vehicle cover, border letters and complaints is 0860 879 900. For a new online finance application or switching finance, call 0860 111 159. Payment problems and collections go to 0801 114 949 or collections.res@mfc.co.za, while balance and settlement requests can be sent to selfservice@mfc.co.za or requested by SMS on 31795. MFC is the vehicle and asset finance division of Nedbank.

MFC contact details and customer care numbers

What you need	Contact	Hours
General enquiries (MFC Service Centre)	0860 879 900	Mon to Fri 08:00 to 16:30, Sat 08:00 to 12:00
Online finance applications and switching finance	0860 111 159	Mon to Fri 08:00 to 16:30, Sat 08:00 to 12:00
Vehicle cover: warranties, protection and service plans	0860 879 900	Mon to Fri 08:00 to 16:30, Sat 08:00 to 12:00
Payment problems and collections	0801 114 949, collections.res@mfc.co.za	Mon to Fri 08:00 to 16:30
Auctions	011 879 9321	Mon to Fri 08:00 to 16:30
Compliments or complaints	0860 879 900 or the online form	Mon to Fri 08:00 to 16:30, Sat 08:00 to 12:00
Balance and settlement requests	selfservice@mfc.co.za or SMS 31795	Automated
Motor insurance (Nedbank Group Insurance)	0800 333 111	Mon to Fri 06:00 to 18:00, Sat 07:00 to 15:00, Sun 10:00 to 14:00
Log a vehicle insurance claim	0861 262 636
Nedbank MyCover Essential Warranty administration and claims	0860 333 111, insurance@nedbank.co.za
My MFC Contract (digital contract signing) technical assistance	011 525 4003

The MFC Service Centre on 0860 879 900 is open Monday to Friday 08:00 to 16:30 and Saturday 08:00 to 12:00. MFC’s Help Centre also provides a contact form for each topic and says it responds within 1 working day. The contact page does not label any of its numbers as toll-free.

MFC’s head office is Nedbank Ltd, 135 Rivonia Road, Sandown, Sandton. Its postal address is Client Value Management, PO Box 1144, Johannesburg, 2000. Every contact detail on this page was read from the MFC Help Centre, FAQs and Manage my accounts pages on mfc.co.za.

MFC vehicle finance contact number

For an existing MFC vehicle finance account, use the MFC finance contact number 0860 879 900. This is the general line for MFC, the vehicle finance division of Nedbank. For a new online finance application or to switch finance, call 0860 111 159.

MFC does not publish a general email address for its finance department. For a balance or settlement, use selfservice@mfc.co.za. For another finance query, use the Help Centre contact form for the relevant topic; MFC says it responds within 1 working day.

MFC publishes no regional office numbers, including for Pretoria, and no emergency line. General enquiries go to 0860 879 900, while payment problems go to 0801 114 949. MFC links to a dealer listing from its homepage at mfc.co.za/home/dealer-listing.html, but does not publish dealer contact details we could read.

MFC email address for settlements and collections

MFC uses different email addresses for specific services rather than one general customer-care mailbox. For a settlement figure or account balance, use selfservice@mfc.co.za. If you are dealing with missed payments, arrears, payment relief or restructuring, use collections.res@mfc.co.za.

For Nedbank MyCover Essential Warranty administration and claims, MFC lists insurance@nedbank.co.za. A vehicle insurance claim form received by email is returned to nedbankclaimsdesk@tihsa.co.za with the documents requested on the form.

MFC statement request, balance and settlement figure

MFC’s “My Account in my hands” service lets you request a settlement figure or balance without calling. The request must come from the email address or cellphone number recorded on your MFC account.

• Settlement letter by email: email selfservice@mfc.co.za with “S”, a space and your ID number in the subject line, for example S 0000000000001, and leave the body blank.
• Settlement figure by SMS: SMS “S”, a space and your ID number to 31795, at R1.50 per SMS.
• Balance: use “B” instead of “S” in the email subject or SMS to get your outstanding balance, monthly payment and next payment date.

The automated service will not respond if your account is less than 6 months old or in arrears, or if your details do not match. In those cases, MFC says to call the MFC Service Centre on 0860 879 900.

Once your MFC account is linked to your Nedbank ID, you can also use the Nedbank Money app or Online Banking for settlements, statements, tax certificates, cross-border letters and registration papers.

MFC account login and My MFC Contract

There is no separate MFC account login for ongoing account management. MFC self-service runs through the Nedbank Money app or Online Banking. Register for a Nedbank ID, then link your MFC account if it is not already shown on your dashboard.

Once linked, you can update account details, view transaction history and access statements, settlements, tax certificates, cross-border letters, registration papers and other account documents.

My MFC Contract at mymfccontract.co.za

My MFC Contract at www.mymfccontract.co.za is the portal used to digitally sign an MFC vehicle finance agreement. It is linked from the mfc.co.za homepage.

• Log in with your ID number and the MFC reference number sent to your cellphone.
• Enter the one-time PIN sent to you by SMS and email. You can ask for it to be resent up to 3 times.
• Use a desktop or tablet: the portal asks you to visit from a desktop or tablet device.

For My MFC Contract technical assistance, call 011 525 4003. To download your signed MFC car finance contract later, use the Nedbank Money app or Online Banking after linking your MFC account to your Nedbank ID.

MFC banking details, payments and account number

An MFC vehicle finance account number has 11 digits. MFC’s example is 12345670001. Instalments are paid by debit order, which MFC says you may not cancel. For an extra or manual MFC payment, the available methods depend on how you are paying.

• Cash at a Nedbank cash deposit ATM: choose Cardless transaction and pay using the banking details on MFC’s Manage my accounts page at mfc.co.za/manage/my-mfc-account.html, with your cellphone number and your 11-digit MFC finance account number.
• EFT from another bank: add “MFC, a division of Nedbank Ltd” as a listed beneficiary. On FNB and Capitec, search Nedbank-approved beneficiaries; on Absa and Standard Bank, search MFC; on Discovery Bank, choose Nedbank MFC. Use your 11-digit account number as the reference.
• At a retailer or at payat.io: use MFC’s identification number 11771 followed by your 11-digit account number with no space, for example 1177112345670001.

MFC collections, arrears and payment relief

If you have missed a vehicle finance payment or expect to miss one, contact Nedbank Collections on 0801 114 949 or email collections.res@mfc.co.za. The collections line is listed as open Monday to Friday 08:00 to 16:30.

MFC’s payment problems FAQ describes several options, each subject to credit approval and terms and conditions.

• Payment plan: pay an overdue amount over a few months, usually no more than 3.
• Payment freeze: up to 3 months if you lose income through dismissal, retrenchment, unpaid maternity leave or suspension, with supporting documents. The frozen months are added to your term.
• Restructure: increase or reduce your instalments, or restructure a shortfall over up to 36 months.
• Selling or surrendering the vehicle: sell privately to settle the account, or call Assisted Sales on 0801 114 949 about voluntary surrender, which is sold at auction and affects your credit record.

MFC balloon payments

An MFC balloon or residual payment is a lump sum due at the end of the finance agreement that lowers the monthly instalments. MFC says it sends a quotation three months before the balloon payment is due, offering restructuring over 6, 12, 18, 24 or 36 months.

If the balloon falls due and is not paid, the account goes into arrears and a consultant contacts you to restructure it. The balloon amount and due date appear on your signed agreement and statements.

MFC car insurance and vehicle insurance contact details

For MFC car insurance through Nedbank Insurance, call 0800 333 111. The line is open Monday to Friday 06:00 to 18:00, Saturday 07:00 to 15:00 and Sunday 10:00 to 14:00.

MFC’s insurance page covers Nedbank vehicle insurance together with MFC Warranty Gap, tyre and rim, dent and scratch, and Credit Shortfall policies. To log a vehicle insurance claim, call 0861 262 636 or submit the claim through the Money app.

The claim form received by email goes back to nedbankclaimsdesk@tihsa.co.za with the documents requested on the form.

MFC warranty and vehicle cover contact number

For MFC warranties, protection plans and service plans, use the vehicle cover line on 0860 879 900. It is available Monday to Friday 08:00 to 16:30 and Saturday 08:00 to 12:00.

For a Nedbank MyCover Essential Warranty, policy administration and claims go through the Money app, insurance@nedbank.co.za or 0860 333 111.

MFC and Nedbank do not publish contact details for Innovation Group, which is a separate company. Nedbank’s warranty terms name Innovation Group only as the approved repairer panel for pre-owned vehicles. For warranty questions, use MFC’s vehicle cover line, 0860 879 900.

MFC border letter for a financed vehicle

You need a border letter from MFC to take a financed vehicle out of South Africa. MFC asks for a letter requesting permission, including your travel dates and destination, together with confirmation from your insurer that the vehicle is covered for the trip, your contact details while travelling, copies of your driving licence and ID, and the cross-border request form.

The cross-border request form is completed in the Money app or Online Banking under Loans, Features, Statements and documents, Cross-border letter. Fax or email the documents to the details on the form, then call 0860 879 900 and MFC will issue the letter.

MFC complaints contact details

MFC says all complaints must be submitted in writing by email or fax. Use the Compliments or Complaints form in the MFC Help Centre and provide your ID or MFC account number, email address, cellphone number and the details of the complaint. MFC aims to reply within 1 working day.

You can also call the MFC Service Centre on 0860 879 900 during its listed office hours.

Frequently asked questions

What is the MFC contact number?

The MFC customer care and general enquiries number is 0860 879 900. It is used for vehicle finance enquiries, vehicle cover, border letters and complaints.

What is the MFC vehicle finance contact number?

For an existing MFC vehicle finance account, call 0860 879 900. For an online finance application or switching finance, call 0860 111 159.

What is the MFC email address?

MFC does not publish one general finance email address. Use selfservice@mfc.co.za for balances and settlements or collections.res@mfc.co.za for payment problems and collections.

How do I request an MFC statement?

After linking your MFC account to your Nedbank ID, statements and other account documents are available through the Nedbank Money app or Online Banking.

How do I get an MFC settlement figure?

Email selfservice@mfc.co.za with “S”, a space and your ID number in the subject line, or SMS “S”, a space and your ID number to 31795. The SMS costs R1.50 per SMS.

How do I log in to my MFC account?

Register for a Nedbank ID and link your MFC account in the Nedbank Money app or Online Banking. MFC does not use a separate login for ongoing account self-service.

What is My MFC Contract?

My MFC Contract at www.mymfccontract.co.za is used to digitally sign an MFC vehicle finance agreement. For technical assistance, call 011 525 4003.

What is the MFC car insurance contact number?

For MFC car insurance through Nedbank Insurance, call 0800 333 111. To log a vehicle insurance claim, call 0861 262 636 or use the Money app.

What is the MFC account number used for payments?

Your MFC finance account number has 11 digits. For EFT payments from another bank, MFC says to use that 11-digit account number as the reference.

Does MFC have a toll-free contact number?

MFC’s contact page does not label any of its numbers as toll-free. The general MFC contact number shown by MFC is 0860 879 900.

Sources

• MFC Help Centre Contact us tab, mfc.co.za/help-centre, read 14 September 2026
• MFC FAQ and Payment problems FAQ, mfc.co.za/help-centre, read 14 September 2026
• MFC Manage my accounts page (payments, fees, balances and settlements), mfc.co.za/manage/my-mfc-account, read 14 September 2026
• MFC Help Centre (contact numbers, vehicle cover, head office), mfc.co.za/help-centre.html, read 25 September 2026
• MFC Manage my accounts page (Nedbank ID, Money app and Online Banking), mfc.co.za/manage/my-mfc-account.html, read 25 September 2026
• MFC vehicle and asset insurance page (claims line and claim form), mfc.co.za/protect/vehicle-and-asset-insurance.html, read 25 September 2026
• MFC homepage (My MFC Contract and dealer listing links), mfc.co.za, read 25 September 2026
• My MFC Contract introduction page, mymfccontract.co.za/Home/Introduction, read 25 September 2026
• Nedbank Contact us page (insurance line and hours), personal.nedbank.co.za/contact/contact-us.html, read 25 September 2026
• Nedbank MyCover Essential Warranty terms and conditions (PDF), personal.nedbank.co.za, read 25 September 2026