MFC Contact Details

The MFC contact number is 0860 879 900, the MFC Contact Centre for general enquiries, vehicle cover, border letters and complaints, open Monday to Friday 08:00 to 16:30 and Saturday 08:00 to 12:00. For payment problems, arrears, payment relief and restructuring, call Nedbank Collections on 0801 114 949 or email collections.res@mfc.co.za. Online finance applications go to 0860 111 159. For a settlement figure or balance without calling, email selfservice@mfc.co.za or SMS 31795. MFC is the vehicle and asset finance division of Nedbank. Every detail below was read from the MFC Help Centre, FAQs and Manage my accounts pages on mfc.co.za on 14 September 2026.

MFC contact numbers

What you need	Contact	Hours
General enquiries (MFC Service Centre)	0860 879 900	Mon to Fri 08:00 to 16:30, Sat 08:00 to 12:00
Online finance applications and switching finance	0860 111 159	Mon to Fri 08:00 to 16:30, Sat 08:00 to 12:00
Vehicle cover: warranties, protection and service plans	0860 879 900	Mon to Fri 08:00 to 16:30, Sat 08:00 to 12:00
Payment problems and collections	0801 114 949, collections.res@mfc.co.za	Mon to Fri 08:00 to 16:30
Auctions	011 879 9321	Mon to Fri 08:00 to 16:30
Compliments or complaints	0860 879 900 or the online form	Mon to Fri 08:00 to 16:30, Sat 08:00 to 12:00
Balance and settlement requests	selfservice@mfc.co.za or SMS 31795	Automated
Motor insurance (Nedbank Group Insurance)	0800 333 111

MFC’s Help Centre also has a contact form for each topic, and MFC says it responds within 1 working day. MFC’s head office is Nedbank Ltd, 135 Rivonia Road, Sandown, Sandton, and its postal address is Client Value Management, PO Box 1144, Johannesburg, 2000. MFC’s contact page does not label any of its numbers as toll-free.

MFC settlements: get a settlement figure

MFC’s “My Account in my hands” service sends your settlement or balance without a call. The request only works from the email address or cellphone number on your MFC record:

• Settlement letter by email: email selfservice@mfc.co.za with “S”, a space and your ID number in the subject line (for example S 0000000000001) and leave the body blank.
• Settlement figure by SMS: SMS “S”, a space and your ID number to 31795, at R1.50 per SMS.
• Balance: use “B” instead of “S” in the email subject or SMS to get your outstanding balance, monthly payment and next payment date.

The automated service will not respond if your account is less than 6 months old or in arrears, or if your details do not match. In those cases, MFC says to call the MFC Service Centre on 0860 879 900. You can also get settlements, statements, tax certificates, cross-border letters and registration papers in the Nedbank Money app or Online Banking once you link your MFC account to your Nedbank ID.

MFC banking details and account number

Your MFC finance account number has 11 digits (MFC’s example is 12345670001). Instalments are paid by debit order, which MFC says you may not cancel. For extra or manual payments, MFC lists these options:

• Cash at a Nedbank cash deposit ATM: choose Cardless transaction, enter MFC account number 1957408367, your cellphone number and your 11-digit MFC finance account number.
• EFT from another bank: add “MFC, a division of Nedbank Ltd” as a listed beneficiary (on FNB and Capitec, search Nedbank-approved beneficiaries; on Absa and Standard Bank, search MFC; on Discovery Bank, choose Nedbank MFC) and use your 11-digit account number as the reference.
• At a retailer or at payat.io: use MFC’s identification number 11771 followed by your 11-digit account number with no space, for example 1177112345670001.

MFC border letter

You need a border letter from MFC to take a financed vehicle out of South Africa. MFC asks for a letter from you requesting permission, with your travel dates and destination; confirmation from your insurer that the vehicle is covered for the trip; your contact details while travelling; copies of your driving licence and ID; and the cross-border request form, completed in the Money app or Online Banking under Loans, Features, Statements and documents, Cross-border letter. Fax or email the documents to the details on the form, then call 0860 879 900 and MFC will issue the letter.

MFC collections and payment relief options

If you have missed a payment or expect to, contact Nedbank Collections on 0801 114 949 or collections.res@mfc.co.za. MFC’s payment problems FAQ describes these options, each subject to credit approval and terms and conditions:

• Payment plan: pay an overdue amount over a few months, usually no more than 3.
• Payment freeze: up to 3 months if you lose income through dismissal, retrenchment, unpaid maternity leave or suspension, with supporting documents; the frozen months are added to your term.
• Restructure: increase or reduce your instalments, or restructure a shortfall over up to 36 months.
• Selling or surrendering the vehicle: sell privately to settle the account, or call Assisted Sales on 0801 114 949 about voluntary surrender, which is sold at auction and affects your credit record.

MFC balloon payments

A balloon or residual is a lump sum due at the end of your agreement that lowers your monthly instalments. MFC says that three months before your balloon payment is due, it sends a quotation to restructure it over 6, 12, 18, 24 or 36 months. If the balloon falls due and is not paid, the account goes into arrears and a consultant contacts you to restructure it. The balloon amount and due date appear on your signed agreement and statements.

MFC complaints

MFC says all complaints must be submitted in writing by email or fax. Use the Compliments or Complaints form in the MFC Help Centre, giving your ID or MFC account number, email address, cellphone number and the details, and MFC aims to reply within 1 working day. You can also call 0860 879 900 during office hours. MFC’s fees under the National Credit Act are a R69 monthly administration fee and a R1,207.50 initiation fee; for questions about the Act, the National Credit Regulator is on 0860 627 627.

Sources

• MFC Help Centre Contact us tab, mfc.co.za/help-centre, read 14 September 2026
• MFC FAQ and Payment problems FAQ, mfc.co.za/help-centre, read 14 September 2026
• MFC Manage my accounts page (payments, fees, balances and settlements), mfc.co.za/manage/my-mfc-account, read 14 September 2026