Nedbank Credit Card Arrangements Contact Details

If you have missed a Nedbank credit card payment, the number you want is the debt assistance line, not the general contact centre. Nedbank publishes 0801 114 949 for it, and it is a different conversation from a collections call: you are asking the bank to restructure, before it starts enforcing.

Official contact channels

• Nedbank debt assistance: 0801 114 949
• If you have a relationship banker or a business banker: 0861 100 033
• You can also request a callback within 48 hours using the debt assistance form on the Nedbank site
• Nedbank contact centre, 24 hours, if you cannot get through: 0800 555 111
• Phone before you miss the payment if you can. An arrangement made in advance is a very different negotiation from one made after a default is already listed

Arrangement, restructure or debt review

• A payment arrangement spreads a missed amount over a few months instead of demanding it in one go. Nedbank offers it on credit cards, home loans, vehicle finance, student loans and overdrafts
• A restructure extends the repayment period to lower the monthly instalment. Nedbank lists it for personal loans, home loans and vehicle finance
• Debt review is a legal process run by a registered debt counsellor who negotiates with all your creditors and gets a court-backed repayment plan. It is not something the bank arranges for you
• Debt review protects you from legal action but stops you taking any new credit until you finish and receive a clearance certificate. An arrangement does not do either

Getting the arrangement to hold

• Get the terms in writing with a reference number: the new amount, how many months, and what happens at the end
• Ask specifically whether the arrangement stops further collections calls and legal steps while you keep to it. That is the point of making one
• Ask what it does to your credit record. An arrangement that is honoured usually reads better than a default, but it is not invisible
• A restructure lowers the instalment by lengthening the term, which means you pay more interest overall. Ask for the total cost both ways before agreeing
• Keep to it. A broken arrangement is harder to negotiate a second time than the original arrears were

Where to complain

• Nedbank Client Complaints Helpline: 0860 444 000
• For reckless lending, or a credit provider refusing to deal with a debt counsellor, the National Credit Regulator is on 0860 627 627 or complaints@ncr.org.za
• For a dispute about the credit agreement itself, the National Credit Ombud is on 0861 662 837

Sources

• Nedbank official debt assistance page, for the debt assistance number, the relationship and business banker number, the 48-hour callback option and the descriptions of payment arrangements, restructuring and debt counselling and the products each applies to
• Nedbank official contact page, for the 24-hour contact centre number and the client complaints helpline
• National Credit Regulator and National Credit Ombud published contact details