Banking & Finance · Contact details
Nedbank Greenbacks Credit Card Contact Details
For the Greenbacks shop card and everything on the Nedbank Greenbacks programme, the number to call is 0800 555 111, the toll-free Nedbank Contact Centre, which Nedbank names for Greenbacks assistance and is open 24/7. The Greenbacks-linked American Express credit card itself is handled on 0860 119 966, and a lost or stolen card goes to 0800 110 929 before any rewards question.
Nedbank Greenbacks credit card contact numbers
| Route | Contact |
|---|---|
| Greenbacks and general assistance | 0800 555 111, toll-free, 24/7 |
| Amex credit card (Greenbacks-linked) | 0860 119 966, international +27 10 217 4736 |
| Amex Platinum services | 0800 004 244, international +27 10 217 4735 |
| Lost or stolen cards | 0800 110 929, international +27 10 217 4330 |
| Join or manage | Nedbank Money app or Online Banking |
| In person | Any Nedbank branch |
Nedbank’s wording is specific: if you need help joining Greenbacks, call 0800 555 111 or visit your nearest branch. There is no separate Greenbacks call centre number.
Greenbacks shop card: how it works and what it costs
The Greenbacks SHOP Card is the card you withdraw rewards onto and spend at stores that accept American Express. Greenbacks is a loyalty programme attached to your card rather than a card in its own right, which is why the “Greenbacks credit card” is really a Greenbacks-linked debit or credit card, most often the American Express one.
- R35 a month for existing Nedbank clients.
- Free if you have a MiGoals Plus, MiGoals Premium or Private Clients bundled account.
- You join on the Money app or Online Banking if you already bank with Nedbank and have an eligible transactional account.
- If you are not a Nedbank client, you open an eligible transactional account first and then link it to Greenbacks.
Nedbank Greenbacks credit card application
Applications are handled online or in person rather than on a dedicated line. Join or manage through the Nedbank Money app or Online Banking if you already bank with Nedbank; if you do not, open an eligible transactional account first and then link it to Greenbacks. Nedbank’s contact page names 0800 555 111 or your nearest branch for help joining, and 0860 119 966 is the card line for the Greenbacks-linked American Express credit card itself.
Nedbank Greenbacks credit card balance and card management
The Greenbacks-linked American Express card is a Nedbank credit card, so the ordinary card terms apply to it: a minimum repayment of 5% of the outstanding balance, up to 55 interest-free days depending on the card, a budget facility for paying purchases off over time, and the option to change your credit limit on request or apply to increase it. Card management, including blocking, freezing and unfreezing, virtual cards and payment-app linking, is done in the Money app or Online Banking.
On the Amex side, Nedbank publishes Membership Rewards as well: one point for every R5 of eligible spend, with no cap on what you can earn, points that do not expire, and the option to pay with points or withdraw them as cash at an ATM.
Nedbank Greenbacks Platinum credit card
Platinum cardholders have their own Amex Platinum services line, 0800 004 244, with the international form +27 10 217 4735. A query about the Platinum card goes to that number rather than to the standard Greenbacks-linked Amex card line on 0860 119 966.
Where you earn Greenbacks
| Partner | What Nedbank publishes |
|---|---|
| bp | 25c cashback per litre when you pay with a Greenbacks-linked card; not valid on Greenbacks SHOP Card payments |
| Checkers group | Up to 30% cashback in Greenbacks at Checkers, Checkers Hyper, Checkers Outdoor, UNIQ, LittleMe and Petshop Science; in-store purchases only, from Greenbacks Level 3, exclusive to the Greenbacks-linked Amex card |
| Avo SuperShop | Up to 2% cashback in Greenbacks, plus member-only discounts |
| Travel | Up to 80% off selected flights booked through Greenbacks Travel |
| Nu Metro | 50% off regular 2D, 3D and VIP tickets with a Nedbank card |
| Samsung | Up to 10% off devices on Avo SuperShop |
| Card spend | Up to 2% unlimited cash back on card spend, depending on the card |
The earn rate depends on your Greenbacks level, and Nedbank says the programme now works on levels you move up by hitting set goals. Its published tips for earning more are to bank on the app or online, pay by card instead of withdrawing cash, set up debit orders for loan repayments, and meet savings and investment goals.
How to redeem Greenbacks
- Withdraw Greenbacks as cash at any Nedbank ATM using your Greenbacks SHOP Card.
- Redeem them on the Money app.
- Spend them with the SHOP Card at stores that accept American Express.
- Use them towards gadgets and other purchases on Avo SuperShop.
Nedbank runs a rewards calculator, a FAQ section and how-to guides for Greenbacks on its site, which answer most level and earn-rate questions faster than the call centre can.
Before you call
- Check whether your query is about the rewards programme or about the card account itself; they are answered by different teams on different numbers.
- Have your Greenbacks level to hand, since several benefits only start at Level 3.
- For a missing earn, note the merchant, the date, the amount and which card you paid with. In-store versus online matters at Checkers, and SHOP Card payments are excluded from the bp benefit.
- If the card is lost or stolen, 0800 110 929 comes first, before any rewards question.
Frequently asked questions
What is the Nedbank Greenbacks credit card contact number?
0800 555 111 for Greenbacks and general assistance, toll-free and 24/7, or 0860 119 966 for the Greenbacks-linked American Express card itself. There is no separate Greenbacks call centre.
What is the Greenbacks shop card?
The card you withdraw Greenbacks onto and spend at stores that accept American Express. You can also draw rewards as cash with it at any Nedbank ATM.
How do I apply for a Nedbank Greenbacks credit card?
Join on the Money app or Online Banking if you already bank with Nedbank, or call 0800 555 111 or visit a branch for help joining. Non-clients open an eligible transactional account first and then link it to Greenbacks.
How do I check my Greenbacks balance?
The Money app or Online Banking is where card management happens, including blocking, freezing and unfreezing, and where rewards can be redeemed or drawn as cash at a Nedbank ATM with the SHOP Card. For the card account balance itself, 0860 119 966 is the card line to call.
How much does Greenbacks cost?
R35 a month for existing Nedbank clients, and free on MiGoals Plus, MiGoals Premium or Private Clients bundled accounts.
What number do I call for a lost or stolen Greenbacks card?
0800 110 929, with the international form +27 10 217 4330. Card blocking and freezing can also be done in the Money app or Online Banking.
Sources
- Nedbank, Greenbacks: personal.nedbank.co.za/bank/greenbacks.html (read 23 September 2026)
- Nedbank, Contact us, Card section: personal.nedbank.co.za/contact/contact-us.html (read 23 September 2026)