Banking & Finance · Contact details
Nedbank Greenbacks Contact Details
Nedbank runs Greenbacks, its rewards programme, on levels, and the Nedbank Greenbacks credit card questions people ask most often come down to two things: which number to call, and how to check a balance. Nedbank does not publish a Greenbacks helpline, so rewards queries go to the Nedbank contact centre on 0800 555 111, which answers 24 hours, or to the Money app, where your balance, redemption and offers live. To stop or block a Greenbacks SHOP Card, or report fraud on it, call 0800 110 929.
Nedbank Greenbacks contact details at a glance
| Route | Details |
|---|---|
| Greenbacks and rewards queries (Nedbank contact centre, 24 hours) | 0800 555 111 |
| Greenbacks SHOP Card blocked, stopped or fraud reported | 0800 110 929 |
| Nedbank Client Complaints Helpline | 0860 444 000 |
| Complaints from abroad | 011 710 4011 |
| National Financial Ombud (unresolved complaints) | 0860 800 900 |
| Balance, redemption and offers | Money app or online banking |
| Chat assistant (Enbi, 24/7) | Money app or online banking |
Nedbank Greenbacks contact number
Nedbank does not publish a separate Greenbacks helpline. The contact centre on 0800 555 111 answers 24 hours and handles Greenbacks questions alongside everything else, so say at the start of the call that the query is about Greenbacks. A Nedbank branch can help with linking a card to Greenbacks and with card issues if the app cannot.
The Greenbacks routes that do exist run through the Money app and online banking. Balances, redemption and offers all sit there, which is faster than phoning. Chat to Enbi, the Nedbank 24/7 assistant, in either channel.
How to check your Greenbacks balance
Your Greenbacks balance is in the Money app and in online banking, next to your rewards.
How you earn Greenbacks
- You earn on spend with a Greenbacks-linked debit or credit card. The link is what activates earning, not simply holding a Nedbank card.
- Nedbank also credits Greenbacks for how you bank, save and borrow, not only for spending.
- bp: 25c cashback per litre when you pay with a linked card. Nedbank states this is not valid on Greenbacks SHOP Card payments.
- Checkers group stores: up to 30% cashback in Greenbacks, in-store only, from level 3, and exclusive to a Greenbacks-linked American Express card.
- Earn rates vary by your Greenbacks level, so the advertised maximum is rarely the rate a new member gets.
How you spend Greenbacks
- Withdraw Greenbacks as cash at any Nedbank ATM using the Greenbacks SHOP Card, or redeem in the Money app.
- Avo SuperShop: member-only discounts and up to 2% cashback in Greenbacks.
- Greenbacks Travel: up to 80% off selected flights, with the exclusive deals opening from level 3, and a stated allowance of six local and one international ticket.
- Nu Metro: up to 60% off Xtreme tickets excluding 4DX, 50% off regular 2D, 3D and VIP, and 50% off selected snacks and combos.
- Nedbank Connect offers on airtime, data and calls also carry Greenbacks value.
Worth knowing before you count on it
- Read the level rules. The headline percentages in the advertising are the top-level rates and are conditional on the card type as well as the level.
- Several partner benefits are tied specifically to the American Express card rather than to any Greenbacks card. Check which card you actually hold.
- Terms and conditions are published and do change. Confirm an offer in the app on the day rather than relying on a page you read last month.
- Rewards earned are a benefit, not a bank balance. They can be varied or withdrawn under the programme terms.
Complaints
The Nedbank Client Complaints Helpline is 0860 444 000, or 011 710 4011 from abroad. Take a screenshot of an offer before you rely on it, because rewards disputes turn on what was advertised at the time. Unresolved complaints go to the National Financial Ombud on 0860 800 900.
Frequently asked questions
Is there a Nedbank Greenbacks helpline?
No. Nedbank does not publish a Greenbacks helpline; use the Nedbank contact centre on 0800 555 111, 24 hours, and say the query is about Greenbacks.
How do I check my Greenbacks balance?
In the Money app or in online banking. The contact centre on 0800 555 111 can help if you cannot sign in.
What number do I call to block a Greenbacks SHOP Card?
Call 0800 110 929 to stop or block the card or to report fraud on it.
When do the best Greenbacks earn rates unlock?
From level 3. Several of the best earn rates and offers, including the Checkers cashback, only unlock from level 3 and some are exclusive to a Greenbacks-linked American Express card.
Sources
- Nedbank official Greenbacks page, for the earn and redeem structure, the level 3 thresholds, the bp cashback rate and its SHOP Card exclusion, the Checkers earn rate and its American Express and in-store conditions, the ATM cash withdrawal via the SHOP Card, and the Avo SuperShop, Greenbacks Travel, Nu Metro and Nedbank Connect benefits
- Nedbank official contact page, for the 24-hour contact centre, the card fraud number, the client complaints helpline and the ombud referral