Banking & Finance · Contact details
Nedbank Platinum Credit Card Contact Details
To contact Nedbank about a Platinum Credit Card, call the credit card line on 0860 555 111 or the toll-free Nedbank Contact Centre on 0800 555 111, which is open 24/7. To block a lost or stolen card, call 0800 110 929, or +27 10 217 4330 from outside South Africa. You can also message Enbi, Nedbank’s 24/7 chat assistant, in the Money app. We read these details on personal.nedbank.co.za on 19 September 2026.
Nedbank Platinum Credit Card contact numbers
| What you need | Contact |
|---|---|
| Card queries: limits, disputes, cancellation, travel notices | 0860 555 111 |
| Nedbank Contact Centre (toll-free, 24/7) | 0800 555 111 |
| Lost, stolen or fraud | 0800 110 929; international +27 10 217 4330 |
| Applications | Money app, online, a branch, or the Nedbank Call Centre |
| Debt help with card repayments | 0801 114 949 |
Platinum Credit Card fees
| Monthly service fee | R75 (the card summary shows “from R110 p/m”, which includes the credit facility fee) |
| Credit facility fee | From R35 a month |
| Supplementary cards | 1 free, then R42 a month each |
| Face-to-face delivery | 1 free, then R170 |
| Card swipes | No charge |
| Minimum repayment | 5% of the outstanding balance |
| Interest-free period | Up to 55 days |
| Interest rate | Personalised |
Who can apply
- You must be over 18 and live in South Africa, with a valid SA ID, or a valid passport and work permit.
- You must earn at least R25,000 a month before tax and have a healthy credit score.
- You need payslips or stamped bank statements for the past 3 months.
- If you are new to Nedbank, create a Nedbank ID in the Money app or on Online Banking first. Existing clients log in to apply.
Every application goes through an affordability and credit assessment. Nedbank says applying in the Money app is quicker. You can also apply at your nearest branch or through the Nedbank Call Centre, both listed under “More ways to apply” on the Platinum card page.
Platinum card benefits
- Up to 2% unlimited cash back on card spend.
- Up to 12 free visits a year to Bidvest Premier Club domestic airport lounges.
- Up to 80% off flights booked through Greenbacks Travel on the Avo SuperShop.
- Travel insurance of up to R3 million.
- Up to 10% off at Booking.com, up to 15% off Avis and 10% off Hertz.
- Up to 10% off Apple and Samsung devices, and up to 60% off Nu Metro movie tickets.
- 25c back per litre at bp with a Greenbacks-linked card, and Greenbacks on eligible spend.
- Purchase protection with a chargeback option, and optional credit life cover.
Managing and securing the card
In the Money app or on Online Banking you can freeze and unfreeze the card, block and replace it, set transfer and withdrawal limits, and create a virtual card for online shopping. The card works with tap-and-go, QR scan-to-pay, Apple Pay, Samsung Pay, Fitbit Pay and Garmin Pay. You get real-time SMSes for transactions. To stop the card at any time, use Online Banking or call 0800 110 929. The budget facility lets you pay off purchases over time.
Common card questions
- Delivery: Nedbank’s credit card FAQ says a new card takes about 2 working days to arrive after approval, by personal delivery or for collection at a branch.
- Credit limit: ask for a change in the Money app or on 0860 555 111. An increase needs an affordability check.
- Disputes: call 0860 555 111 or visit a branch if a charge should not be on your card.
- Travel: tell Nedbank your travel dates in the Money app or on 0860 555 111. Foreign purchases have a 2% currency conversion fee.
- Cash withdrawals: interest is charged from day 1. The 55-day interest-free period does not apply.
- Contactless: no PIN is needed for tap payments under R500.
- Cancelling: call 0860 555 111. A closed card cannot be reactivated.
What counts as eligible spend
For Greenbacks and cash back, Nedbank excludes cash withdrawals, casino chips, fuel purchases, finance and card charges, fees and taxes, traveller’s cheques, garage card transactions, budget instalments and their interest, insurance premiums, and EFT payments.
Sources
- Nedbank, Platinum Credit Card: personal.nedbank.co.za/bank/credit-cards/nedbank/platinum.html (read 19 September 2026)
- Nedbank, Credit card FAQs and Contact us: personal.nedbank.co.za (read 19 September 2026)