Banking & Finance · Support
Nedbank Home Loan Application Contact Details
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To apply for a Nedbank home loan by phone, call the Nedbank Contact Centre on 0800 555 111. It is toll-free and open 24/7. You can also apply online at personal.nedbank.co.za or in the Nedbank Money app. Nedbank’s home loans page says applications made online, in the app or through the contact centre qualify for up to R20,000 cash back. For existing home loans, the call centre is on 0860 555 111. We read these details on personal.nedbank.co.za on 19 September 2026.
Nedbank loan application contact numbers
| What you need | Contact |
|---|---|
| Apply for a home loan by phone | 0800 555 111 (Nedbank Contact Centre, 24/7) |
| Apply online | “Get started” on personal.nedbank.co.za/borrow/home-loans.html |
| Track or complete an application | “Track/Complete application” on the home loans page |
| Existing home loan (debit dates, account queries) | 0860 555 111 |
| Struggling with bond repayments | 0860 553 573 |
| Personal loans and credit cards | Debt assistance 0801 114 949; credit cards 0860 555 111 |
Cash back on a new home loan
| Loan amount | Cash back |
|---|---|
| R100,000 to R500,000 | R5,000 |
| R500,001 to R750,000 | R7,500 |
| R750,001 to R1,000,000 | R10,000 |
| R1,000,001 to R1,500,000 | R15,000 |
| R1,500,001 and above | R20,000 |
Nedbank says the cash back applies when you apply online, in the Money app or through the contact centre. The full terms are on the home loans page, and Nedbank’s pricing guide sets out its fees.
What happens after you apply
- Submit your application: Nedbank will ask if it needs more information.
- Affordability check: Nedbank checks whether you can cover the monthly repayments.
- Property assessment: Nedbank confirms that the property is worth enough to secure the loan.
- Loan offer: if both checks pass, you receive an offer to accept.
- Legal process: Nedbank appoints an attorney. You sign the loan documents and pay the attorney fees, and the attorney lodges the bond at the Deeds Office.
- Registration: once the Deeds Office registers the bond, you become the legal owner.
Home loan options when you apply
- First-time buyers: Nedbank can finance up to 109% to cover attorney registration fees and property transfer costs.
- Renewable energy: a new home loan of up to 110%, with the extra 10% for an energy solution.
- HomeVision: register a bigger bond upfront so you can use the extra funds later.
- Buy, build or switch: finance a home, build or renovate, or move an existing home loan to Nedbank.
Nedbank’s Home-buying Toolkit, online and in the Money app, lets you get pre-approval, apply for a loan, search for properties and get free property reports. The home loans page also has a calculator for bond registration and transfer costs.
Other home loan questions
- Buying a repossessed property: Nedbank’s FAQ says to call the Contact Centre on 0800 555 111 to check whether a Nedbank-owned property is still available.
- DebiCheck mandate for the bond debit order: usually started by the attorney or a Nedbank employee. You can approve it at an ATM, in the Money app, on Online Banking, by dialling *120*001#, or through 0860 555 111.
- Building insurance: once the final payment on the loan has been made, you must insure the home. Claims on Nedbank Insurance building cover go to 0860 333 111.
- Selling later: give 90 days’ notice of your intention to sell, on 0800 555 111, the Money app or Online Banking. The notice is valid for 12 months.
- Readvance: access the part of the loan you have already paid off, with a minimum of R1,000 per withdrawal.
After your loan is registered
Nedbank’s home loan FAQ says your first instalment is deducted in the month after the bond is registered, on the payment date you chose. You can change that date at any time on 0860 555 111. Interest is calculated daily on the outstanding balance and debited monthly, and you can make extra payments with no restrictions. For a further loan or readvance, apply online, at a branch, or on 0800 555 111. If you have trouble paying, call 0860 553 573.
Sources
- Nedbank, Home loans: personal.nedbank.co.za/borrow/home-loans.html (read 19 September 2026)
- Nedbank, Home loan FAQs: personal.nedbank.co.za/borrow/home-loans/faq.html (read 19 September 2026)
- Nedbank, Get debt assistance and Contact us: personal.nedbank.co.za (read 19 September 2026)