Banking & Finance · Support
Nedbank Home Loan Application Contact Details
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To apply for a Nedbank home loan by phone, call the Nedbank Contact Centre on 0800 555 111. It is toll-free and open 24/7. Applications can also be made online at personal.nedbank.co.za or in the Nedbank Money app. Nedbank’s home loans page says applications made online, in the app or through the contact centre qualify for up to R20,000 cash back. For existing home loans, the call centre is on 0860 555 111. Read on personal.nedbank.co.za on 19 September 2026.
Nedbank loan application contact numbers
| What you need | Contact |
|---|---|
| Apply for a home loan by phone | 0800 555 111 (Nedbank Contact Centre, 24/7) |
| Apply online | “Get started” on personal.nedbank.co.za/borrow/home-loans.html |
| Track or complete an application | “Track/Complete application” on the home loans page |
| Existing home loan (debit dates, account queries) | 0860 555 111 |
| Struggling with bond repayments | 0860 553 573 |
| Personal loans and credit cards | Debt assistance 0801 114 949; credit cards 0860 555 111 |
Cash back on a new Nedbank home loan
| Loan amount | Cash back |
|---|---|
| R100,000 to R500,000 | R5,000 |
| R500,001 to R750,000 | R7,500 |
| R750,001 to R1,000,000 | R10,000 |
| R1,000,001 to R1,500,000 | R15,000 |
| R1,500,001 and above | R20,000 |
Nedbank says the cash back applies when the application is made online, in the Money app or through the contact centre. The full terms are on the home loans page, and Nedbank’s pricing guide sets out its fees.
What happens after a Nedbank home loan application
- Submit the application: Nedbank will ask if it needs more information.
- Affordability check: Nedbank checks whether the repayments can be covered.
- Property assessment: Nedbank confirms that the property is worth enough to secure the loan.
- Loan offer: if both checks pass, an offer is issued to accept.
- Legal process: Nedbank appoints an attorney. The loan documents are signed and the attorney fees paid, and the attorney lodges the bond at the Deeds Office.
- Registration: once the Deeds Office registers the bond, the buyer becomes the legal owner.
Home loan options when applying
- First-time buyers: Nedbank can finance up to 109% to cover attorney registration fees and property transfer costs.
- Renewable energy: a new home loan of up to 110%, with the extra 10% for an energy solution.
- HomeVision: register a bigger bond upfront so the extra funds can be used later.
- Buy, build or switch: finance a home, build or renovate, or move an existing home loan to Nedbank.
Nedbank’s Home-buying Toolkit, online and in the Money app, covers pre-approval, loan applications, property reports and a calculator for bond registration and transfer costs.
Other home loan questions, and the number for each
- Buying a repossessed property: Nedbank’s FAQ says to call the Contact Centre on 0800 555 111 to check whether a Nedbank-owned property is still available.
- DebiCheck mandate for the bond debit order: usually started by the attorney or a Nedbank employee. It can be approved at an ATM, in the Money app, on Online Banking, by dialling *120*001#, or through 0860 555 111.
- Building insurance: once the final payment on the loan has been made, the home must be insured. Claims on Nedbank Insurance building cover go to 0860 333 111.
- Selling later: 90 days’ notice of the intention to sell, given on 0800 555 111, in the Money app or on Online Banking. The notice is valid for 12 months.
- Readvance: access the part of the loan already paid off, with a minimum of R1,000 per withdrawal.
After the loan is registered
Nedbank’s home loan FAQ says the first instalment is deducted in the month after the bond is registered, on the payment date chosen. That date can be changed at any time on 0860 555 111. Interest is calculated daily on the outstanding balance and debited monthly, and extra payments can be made with no restrictions. For a further loan or readvance, apply online, at a branch, or on 0800 555 111. If repayments become difficult, call 0860 553 573.
Frequently asked questions
What is the Nedbank home loan application contact number?
0800 555 111. The Nedbank Contact Centre line is toll-free and open 24/7 for new home loan applications, which qualify for up to R20,000 cash back.
What is the number for an existing Nedbank home loan?
0860 555 111 covers debit dates, account queries, DebiCheck mandates and changing the debit date. For trouble paying the bond, the number is 0860 553 573.
How do I apply for a Nedbank home loan online?
Choose “Get started” on personal.nedbank.co.za/borrow/home-loans.html, or apply in the Nedbank Money app. The home loans page also has a “Track/Complete application” option for an application already started.
How much cash back does Nedbank give on a home loan?
Up to R20,000, scaled by loan amount: R5,000 from R100,000, R10,000 from R750,001, and R20,000 from R1,500,001 and above, when the application is made online, in the app or through the contact centre.
How do I approve the DebiCheck mandate for my bond debit order?
The mandate is usually started by the attorney or a Nedbank employee. Approve it at an ATM, in the Money app, on Online Banking, by dialling *120*001#, or through 0860 555 111.
Sources
- Nedbank, Home loans: personal.nedbank.co.za/borrow/home-loans.html (read 19 September 2026)
- Nedbank, Home loan FAQs: personal.nedbank.co.za/borrow/home-loans/faq.html (read 19 September 2026)
- Nedbank, Get debt assistance and Contact us: personal.nedbank.co.za (read 19 September 2026)