Absa Bond Cancellation Contact Details

Cancelling an Absa bond runs through the home loans desk – Absa publishes no separate cancellations number. The contact details below were read from absa.co.za on 2 September 2026.

Absa bond cancellation contact details at a glance

Absa Home Loans	0860 111 007
Email	home@absa.co.za
Absa general enquiries	0860 008 600, absa@absa.co.za
If you are in difficulty	0861 22 22 72

0860 111 007 is the single number Absa publishes across its home loan pages – for taking out a bond, managing an existing one, requesting a settlement figure and giving notice of cancellation. There is no separate cancellations line, so state at the start of the call that this is a cancellation.

What bond cancellation actually involves

Bond cancellation is the process of closing a home loan and removing the bond registered over the property at the Deeds Office. It normally happens when you sell, when you refinance with another bank, or when you settle the loan in full.

Two separate things have to happen, and people conflate them. Settling the outstanding balance closes the loan account. Cancelling the bond is a registration action at the Deeds Office handled by a cancellation attorney. A paid-up loan with an uncancelled bond still shows a bond over your property.

Give 90 days notice, and give it early

Give 90 days’ written notice, and give it early. Under the National Credit Act a credit provider may charge up to three months’ interest in lieu of notice where you settle without giving the full notice period. Giving notice the moment you list a property – rather than when a sale goes through – is the single decision that saves the most money, and notice costs nothing if the sale falls through.

You will need the bond account number, the property details, and identification. Absa issues a settlement quote valid to a stated date – it expires, and a quote that lapses before registration has to be reissued.

The cancellation steps

• Give Absa written notice of your intention to cancel, ideally 90 days ahead
• Request a settlement quote on 0860 111 007 or home@absa.co.za
• Absa instructs a cancellation attorney to attend to the Deeds Office cancellation
• The settlement amount is paid, usually from the sale proceeds by the transferring attorney
• The bond is cancelled at the Deeds Office and the account closed
• Ask Absa in writing to confirm the account is closed and the bond cancelled

You do not choose the cancellation attorney – the bank does. That firm acts on Absa’s instruction, and its fees are payable by you as the borrower. It is a separate firm from the transferring attorney handling the sale, and the two must talk to each other; delays often sit between them rather than at the bank.

Get written confirmation at the end. It is the document that proves the debt is settled and the bond removed, and it is what you will need if the account ever reappears on a credit report.

Chasing a stalled cancellation

Chase a stalled cancellation on 0860 111 007 with the bond account number, the notice date and the attorney’s reference. If the delay is at the attorney rather than the bank, say so – the bank instructed them.

A credit bureau record that still shows a settled bond should be corrected with the credit bureau itself.

Frequently asked questions

What is the Absa bond contact number?

Absa Home Loans on 0860 111 007. It is the number Absa publishes for all home loan matters, including cancellation notice and settlement quotes; there is no separate cancellations line.

What is the Absa home bond email address?

home@absa.co.za for home loans. Absa general enquiries are absa@absa.co.za or 0860 008 600.

What is the Absa bond department address?

Absa publishes no separate bond department address; bond cancellation runs through the home loans desk on 0860 111 007 or home@absa.co.za.

How do I close an Absa bond account?

Give 90 days written notice, request a settlement quote on 0860 111 007, and let the cancellation attorney Absa instructs attend to the Deeds Office cancellation. Ask Absa in writing to confirm the account is closed and the bond cancelled.

Sources

• absa.co.za talk-to-us contact listing and home loan pages, read 2 September 2026