Banking & Finance · Support
Absa Collections Department Contact Details
All Banking & Finance contactsComplaints & escalation
Absa does not publish a single number for its collections department. For an account in arrears, its debt pages tell you to call the product area on 0861 22 22 72. For missed vehicle finance instalments, call 0860 222 272. For home loan arrears, call 0861 222 272 or email bondrs@absa.africa.
Absa collections contact numbers by product
| Account in arrears | Number or email | Where Absa publishes it |
|---|---|---|
| Any product (debt help line) | 0861 22 22 72 | Manage my debt and Debt management pages |
| Vehicle finance instalment | 0860 222 272 | Vehicle finance debt-free journey page, Collections tab |
| Home loan repayments | 0861 222 272, international +27 11 221 0200, bondrs@absa.africa | Home loan trouble with repayments page |
| Credit card | 0861 462 273, contactcard@absa.co.za | Credit card debt management page |
| Manage my debt (Talk to Us directory) | 0860 000 786 | absa.co.za/talk-to-us |
Two debt numbers appear on Absa’s site. The Manage my debt and Debt management pages list 0861 22 22 72, and the Credit card debt management page says to “contact the respective product areas” on that number. The Talk to Us directory lists 0860 000 786 under Manage my debt, but the same directory also gives 0860 000 786 as the Islamic Banking number. For an account that has fallen behind, the product-specific numbers in the table are the most direct lines.
Absa vehicle finance collections and arrears options
Absa’s vehicle finance Collections section says that if you cannot pay your instalment, you should call Absa on 0860 222 272 to discuss your options. The options Absa lists are:
- A short-term arrangement.
- A loan restructure.
- Selling the vehicle through Absa’s FASTBuy HelpUSell service.
- Voluntary surrender of the vehicle.
If you give the car back, Absa sells it. The vehicle is security for the loan, so you remain liable for any shortfall after the sale. Voluntary termination means you sign a document that consents to the surrender and authorises Absa to sell the vehicle on your behalf. FASTBuy HelpUSell is for customers who meet its qualifying criteria and want to avoid repossession: call 0860 789 555 or email FASTBuyHUS@absa.africa. For general vehicle finance queries, call 0860 669 669. Islamic Vehicle Finance is on 0860 000 786.
Absa home loan arrears
Absa’s home loan repayments page says to contact Absa as soon as possible if you cannot pay your home loan:
- Local: 0861 222 272
- International: +27 11 221 0200
- Email: bondrs@absa.africa
- Hours: Monday to Friday 08:00 to 16:30, Saturday 08:00 to 13:00
Absa says it can lower your monthly repayment by extending the loan term to as long as 360 months. If you sell the property privately and accept an offer, email the offer and the buyer’s proof of finance to privatesales@absa.co.za. You pay the sale and transfer costs, which Absa lists as outstanding rates and taxes, levies where they apply, agent’s commission, bond cancellation and any legal costs.
What to have ready when you call Absa about arrears
- Have your account number and ID number ready.
- Know what you want to do: settle the account, catch up the arrears or ask for a new arrangement. Absa’s vehicle page lists each of these as a separate option.
- Write down the reference number for your call and ask for written confirmation of anything you agree.
Other Absa numbers you may need
| What you need | Contact |
|---|---|
| General enquiries | 0860 008 600, absa@absa.co.za |
| Complaints | 0800 41 41 41, actionline@absa.co.za (weekdays 08:00 to 16:30) |
| Lost and stolen cards | 0800 111 155 or +27 11 501 5050 (24 hours) |
| Fraud hotline | 0860 557 557 or +27 11 501 5089 (24 hours) |
| Head office | Absa Towers West, 15 Troye Street, Johannesburg, 2000 |
If someone contacts you claiming to collect an Absa debt, call Absa yourself on one of the numbers above to confirm that the account and the amount are real before you pay anything. Only pay into accounts that Absa confirms.
Frequently asked questions
What is the Absa Collections Department contact number?
Absa does not publish a single collections number. For an account in arrears call the debt help line on 0861 22 22 72; for vehicle finance arrears call 0860 222 272; for home loan arrears call 0861 222 272; for credit card arrears call 0861 462 273.
What is the Absa collections email address?
Home loan arrears go to bondrs@absa.africa and credit card arrears to contactcard@absa.co.za. General enquiries use absa@absa.co.za.
Can Absa restructure a loan in arrears?
Yes. Absa’s vehicle finance options include a short-term arrangement, a loan restructure, selling through FASTBuy HelpUSell, or voluntary surrender. On home loans, Absa says it can lower your monthly repayment by extending the term to as long as 360 months.
What happens if I hand my car back to Absa?
Absa sells the vehicle, which is security for the loan, and you remain liable for any shortfall after the sale. Voluntary termination is a signed document consenting to the surrender and authorising Absa to sell on your behalf.
Sources
- Absa, Let’s help you get your debt under control: absa.co.za/personal/loans/manage-my-debt/explore (read 19 September 2026)
- Absa, Debt management: absa.co.za/personal/bank/a-credit-card/debt-management (read 19 September 2026)
- Absa Vehicle Finance, A debt-free journey starts now: absa.co.za/personal/loans/for-a-car/explore-solutions/a-debt-free-journey-starts-now (read 19 September 2026)
- Absa Home Loans, Trouble with repayments: absa.co.za/personal/loans/for-a-home/trouble-with-repayments (read 19 September 2026)
- Absa, Talk to us: absa.co.za/talk-to-us (read 19 September 2026)