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Absa Bond Relief Contact Details
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The Absa bond relief line is 0861 222 272, or +27 11 221 0200 if you are calling from outside South Africa, and you can also email bondrs@absa.africa. Bond relief is Absa’s home loan repayment help offer: a short-term payment plan, a term extension, a forbearance plan for arrears, or the HelpUSell route if you can no longer keep the property.
This page covers Absa home loans only. For Absa’s other numbers, see the main Absa contact details page.
Absa bond relief contact details at a glance
| Route | Details |
|---|---|
| Battling to make home loan repayments | 0861 222 272 |
| Home loan repayment help (international) | +27 11 221 0200 |
| Home loan repayment help email | bondrs@absa.africa |
| HelpUSell offers (with proof of buyer’s finance) | privatesales@absa.co.za |
| Home Loans general | 0860 111 007 |
| Hours (home loan repayment help) | Monday to Friday 08:00 to 16:30; Saturday 08:00 to 13:00 |
| Head office | 7th Floor Absa Towers West, 15 Troye Street, Johannesburg 2001 |
Official Absa bond relief route
Absa asks home loan clients who are struggling to contact it as soon as possible on 0861 222 272. From abroad, use +27 11 221 0200. If you prefer to write, email bondrs@absa.africa. The line is open Monday to Friday from 08:00 to 16:30 and on Saturday from 08:00 to 13:00.
The general Home Loans number, 0860 111 007, is for other home loan questions and for a call back from one of Absa’s property experts. For repayment trouble, use the dedicated line above.
The relief options Absa describes are:
- Short-term payment plan: pay a reduced instalment for up to six months while Absa looks for a long-term solution.
- Term extension: the loan term can be extended up to 360 months, with the arrears added to the outstanding balance.
- Arrears arrangement: settle arrears in one month or over six months, or make partial payments on a forbearance plan if you meet the affordability criteria.
- HelpUSell: if you can no longer afford the property, you sign a mandate and Absa-appointed agents value and list it. The offer is up to 50% off the home loan shortfall, subject to terms and conditions. You pay the transfer fees, commission, cancellation and legal costs.
What you need before contacting Absa
The short-term payment plan and the term extension are only available for home loans older than nine months, so check when your loan started before you call. Absa assesses affordability before it offers a plan, so be ready to discuss your current income and expenses.
If you are selling through HelpUSell and have an offer, you will need the buyer’s offer and proof of the buyer’s finance, which go to privatesales@absa.co.za.
Step-by-step contact process
- Call 0861 222 272 (or +27 11 221 0200 from abroad), or email bondrs@absa.africa, as soon as you know you cannot pay.
- Absa assesses your affordability and offers a payment plan, a term extension or a forbearance plan.
- If you can no longer afford the property, sign a HelpUSell mandate. Send any offer, with proof of the buyer’s finance, to privatesales@absa.co.za.
Escalation route
Absa does not publish a separate escalation line for bond relief on its repayment help page. Use the repayment help line and email above, and keep a record of who you spoke to and what was offered. Absa Bank Limited (registration number 1986/004794/06) is an authorised financial services provider and a registered credit provider, NCRCP7.
For other banks and lenders, browse the banking and finance hub or the banking directory A listings.
FAQs
What is the Absa bond relief contact number?
Call 0861 222 272 from South Africa or +27 11 221 0200 from abroad. The line is open Monday to Friday 08:00 to 16:30 and Saturday 08:00 to 13:00.
What is the Absa bond relief email address?
Email bondrs@absa.africa for home loan repayment help. HelpUSell offers go to privatesales@absa.co.za with proof of the buyer’s finance.
Can I get a payment plan on a new Absa home loan?
The short-term payment plan and term extension are only for home loans older than nine months.
How long can Absa extend my bond?
Absa says the loan term can be extended up to 360 months, with arrears added to the outstanding balance.
What does HelpUSell cost me?
HelpUSell offers up to 50% off the home loan shortfall, subject to terms and conditions, but you pay the transfer fees, commission, cancellation and legal costs.
Sources
- Absa, Trouble with home loan repayments: absa.co.za/personal/loans/for-a-home/trouble-with-repayments/, read 2026-09-25
- Absa, Home loans: absa.co.za/personal/loans/for-a-home/, read 2026-09-25
- Absa, Talk to us: absa.co.za/talk-to-us/, read 2026-09-25