Banking & Finance · Contact details
Absa Mortgage Contact Details
The Absa mortgage (home loan) email address is home@absa.co.za, and the home loans number is 0860 111 007. If you are struggling with repayments, email bondrs@absa.africa or call 0861 222 272. International mortgage queries go to internationalmortgages@absa.co.za or +27 11 501 5072. We read these details on absa.co.za on 19 September 2026.
Absa mortgage email addresses
| Use it for | Where Absa publishes it | |
|---|---|---|
| home@absa.co.za | General home loan queries | Talk to Us directory |
| bondrs@absa.africa | Trouble paying your home loan | Trouble with repayments page |
| bondrs@absa.co.za | Home loan enquiry form follow-up | Home loan enquiry form page |
| internationalmortgages@absa.co.za | Home loans for non-residents | Talk to Us directory |
| privatesales@absa.co.za | Sending an accepted offer on a home you are selling privately | Trouble with repayments page |
Absa lists the repayment-help mailbox two ways: bondrs@absa.africa on its trouble-with-repayments page and bondrs@absa.co.za on its home loan enquiry form. Both are on absa.co.za. If an email bounces, try the other one, or call 0861 222 272.
Absa home loan contact numbers
| Home loans | 0860 111 007 |
|---|---|
| Repayment help (local) | 0861 222 272 |
| Repayment help (international) | +27 11 221 0200 |
| International mortgages | +27 11 501 5072 |
| Absa Life (home loan life cover) | 0860 227 253 |
| Absa Insurance (homeowner’s cover) | 0860 100 876 |
The repayment help line is open Monday to Friday from 08:00 to 16:30 and on Saturdays from 08:00 to 13:00. Absa’s general enquiries line, 08600 08600, is open 7 days a week from 08:00 to 17:00.
Absa home loan enquiry form
Absa’s online home loan enquiry form asks Absa to call you back. It needs your email address, phone number and home loan account number. You choose a reason (HelpUSell, Restructuring or Arrangement) and a call-back time: morning 08:00 to 12:00, midday 12:00 to 14:00, or afternoon 14:00 to 16:30.
Cancelling your Absa bond
- Give notice in the Absa Banking App, on Absa Online, or by calling 0860 111 007. You can give 90 days’ notice or cancel with immediate effect.
- Absa calculates your outstanding balance and appoints a cancellation attorney.
- You sign the documents with the attorney and pay the cancellation fees directly to the attorney.
- The outstanding balance is settled by way of a guarantee, and the attorney lodges the cancellation at the deeds office.
- Absa refunds any excess funds to the account you choose. If you do not choose one, it pays the excess to your attorney.
If you give 90 days’ notice, Absa charges interest on the outstanding balance only for the relevant number of days. If you have an Absa FlexiReserve facility, it is suspended once the attorney issues guarantees. Withdrawing from it after that means the attorney has to stop the cancellation, and any cash you withdraw increases your outstanding balance. The same steps apply whether you give 90 days’ notice or cancel immediately. Keep your homeowner’s and life cover in place until the cancellation is complete. If those premiums were paid from your home loan account, call Absa Life on 0860 227 253 and Absa Insurance on 0860 100 876 to arrange new payments.
If you cannot pay your Absa bond
Absa says it can extend the loan term to as long as 360 months to lower the monthly repayment. If you sell privately and accept an offer, email it with the buyer’s proof of finance to privatesales@absa.co.za. You pay the sale and transfer costs, including outstanding rates, taxes, levies, agent’s commission, bond cancellation and any legal costs.
Other Absa contacts for homeowners
| Service | Telephone | |
|---|---|---|
| Home Loan Protector insurance | 0860 227 253 | lifesales@absa.co.za |
| Building / Homeowner’s Comprehensive Insurance | 0860 100 876 | adminhoc@absa.co.za |
| Household contents insurance | 0860 100 876 | absa@absa.co.za |
| Wills Direct | 0860 627 775 | absa@absa.co.za |
| Estate Intake Centre (deceased estates) | 0860 110 287 | absa@absa.co.za |
| General enquiries (7 days, 08:00 to 17:00) | 08600 08600 | absa@absa.co.za |
These numbers come from the insurance and “My will and estate” sections of Absa’s Talk to Us directory. Home loan queries should still go to 0860 111 007 or home@absa.co.za, and repayment problems to 0861 222 272.
Frequently asked questions
What is the Absa mortgage email address?
The general home loan email is home@absa.co.za. For trouble paying the bond, email bondrs@absa.africa, and for non-resident queries internationalmortgages@absa.co.za.
What is the Absa mortgage contact number?
Home loans are on 0860 111 007, repayment help on 0861 222 272 (or +27 11 221 0200 from abroad), and international mortgages on +27 11 501 5072.
How do I cancel my Absa bond?
Give notice in the Absa Banking App, on Absa Online, or by calling 0860 111 007. You can give 90 days’ notice or cancel with immediate effect, and Absa appoints a cancellation attorney.
Which email do I use to sell my home privately to Absa?
Email the accepted offer, with the buyer’s proof of finance, to privatesales@absa.co.za.
Sources
- Absa, Talk to us: absa.co.za/talk-to-us (read 19 September 2026)
- Absa Home Loans, Trouble with repayments: absa.co.za/personal/loans/for-a-home/trouble-with-repayments (read 19 September 2026)
- Absa Home Loans, Cancelling your bond and Home loan enquiry form: absa.co.za/personal/loans/for-a-home (read 19 September 2026)