Banking & Finance · Contact details
Nedbank Home Loans Contact Details
Nedbank’s home loan pages do not list a separate home loans phone number or email address. For any home loan query, Nedbank says to call 0800 555 111, toll-free and available at any time of day, or to request a call-back. Homeowner’s insurance attached to a Nedbank bond is handled by the Nedbank Insurance Team on 0800 333 111, and complaints go to 0860 444 000 or clientfeedback@nedbank.co.za. Most home loan tasks, including statements, settlement quotes and bond cancellation, can be done in the Money app or Online Banking. Every detail below was read from Nedbank’s home loan and contact pages on personal.nedbank.co.za on 14 September 2026.
Official contact details
| What you need | Contact |
|---|---|
| Home loan queries (Nedbank Contact Centre) | 0800 555 111, toll-free, any time |
| Call-back request | “Ask us to call you back” on Nedbank’s home loan pages |
| Homeowner’s insurance (Nedbank Insurance Team) | 0800 333 111 |
| Complaints | 0860 444 000, +27 11 710 4011, clientfeedback@nedbank.co.za |
| 24/7 digital assistant | Enbi, in the Money app or Online Banking |
| Cellphone Banking without data | *120*001# |
| Head office address | 135 Rivonia Road, Sandown, 2196 |
Nedbank home loans call centre
Nedbank’s home loan pages, including those on managing your loan and further lending, end with the same instruction: call 0800 555 111, find a branch, or chat to Enbi. There is no separate home loans department number, so tell the agent at the start that your call is about a home loan and have your home loan account number and ID ready. Nedbank says you can call the toll-free line at any time of day, or leave a message and ask Nedbank to call you back.
Nedbank home loans email address
Nedbank’s home loan pages do not publish an email address for home loan queries. For a written complaint, use clientfeedback@nedbank.co.za. For everyday home loan requests, Nedbank directs you to its digital channels instead of email, where you can download statements and documents without waiting for a reply.
Managing your Nedbank home loan online
Log in to the Money app or Online Banking with your Nedbank ID. Nedbank’s home loan how-to guides cover:
- Balances and transactions: check your balance, see your transactions and see your debit orders
- Statements and documents: download statements, and get copies of your loan agreement, registration letter, subsidy letter or title deed
- Settlement: get a settlement quote and settle your home loan
- Cancellation: give notice to cancel, or cancel your home loan
- Other: request a building loan increase, get a property insight report, and share your account details
Without data, dial *120*001# for Cellphone Banking. Nedbank also lets you set a fixed interest rate for a specified period so your rate does not change when the prime rate changes.
Settling and cancelling a Nedbank bond
Nedbank explains that settling your bond does not close your home loan account. If you keep the account open, you keep access to further lending and pay only the monthly service fee and any insurance premium. If you cancel the bond:
- Settle the loan, then cancel the account through Online Banking or by calling 0800 555 111.
- Transfer your insurance: if homeowner’s cover is included in your instalment, move the premium to your current or savings account; the Nedbank Insurance Team on 0800 333 111 can help.
- Attorney appointed: Nedbank appoints an attorney to handle the cancellation with the Deeds Office, and you pay the bond cancellation fee to the attorney.
- Title deed: the attorney gives you the title deed after cancellation, unless the property was sold. Nedbank says the process usually takes up to three months.
If you are selling your home and still have a balance, Nedbank recommends placing a 90-day notice on your account through Online Banking. Nedbank notes that fees apply when you pay cash into your home loan.
Home loan payment difficulties and collections
Nedbank’s home loan pages do not list a separate collections number. If you are struggling with bond repayments, call 0800 555 111 and ask about payment solutions; Nedbank’s payment solutions page also explains the debt counselling process, noting that all debt counsellors must follow the National Credit Regulator task team’s restructuring guidelines.
Nedbank home loan complaints
Call the Client Complaints Helpline on 0860 444 000 or +27 11 710 4011, or email clientfeedback@nedbank.co.za. Nedbank commits to giving you a reference number within 24 hours and making every effort to resolve a complaint within 21 days. If you are unhappy with the outcome, email complaintappeals@nedbank.co.za, and if the matter remains unresolved, refer it to the National Financial Ombud Scheme on 0860 800 900.
Sources
- Nedbank Home loans, Managing your home loan, Cancellation and settlement, Payment solutions and home loan How-to guides pages, personal.nedbank.co.za, read 14 September 2026
- Nedbank Contact us page (complaints process, head office), personal.nedbank.co.za, read 14 September 2026