Banking & Finance · Contact details
Nedbank Home Loans Contact Details
Nedbank home loans contact number for home loan queries is 0800 555 111, which Nedbank describes as toll-free and available at any time of day. Homeowner’s insurance attached to a Nedbank bond is handled on 0800 333 111, while complaints go to 0860 444 000, +27 11 710 4011 or clientfeedback@nedbank.co.za. Nedbank’s home loan pages do not list a separate home loans phone number or email address, and most home loan tasks, including statements, settlement quotes and bond cancellation, can be handled through the Money app or Online Banking. These details were read from Nedbank’s home loan and contact pages on personal.nedbank.co.za on 14 September 2026.
Nedbank home loans contact details at a glance
| What you need | Contact |
|---|---|
| Home loan queries (Nedbank Contact Centre) | 0800 555 111, toll-free, any time |
| Call-back request | “Ask us to call you back” on Nedbank’s home loan pages |
| Homeowner’s insurance (Nedbank Insurance Team) | 0800 333 111 |
| Complaints | 0860 444 000, +27 11 710 4011, clientfeedback@nedbank.co.za |
| 24/7 digital assistant | Enbi, in the Money app or Online Banking |
| Cellphone Banking without data | *120*001# |
| Head office address | 135 Rivonia Road, Sandown, 2196 |
Nedbank home loans call centre and telephone number
For Nedbank home loan queries and enquiries, use 0800 555 111. Nedbank’s pages for managing a home loan and further lending use the same Contact Centre number rather than publishing a separate home loans department contact number, division number or customer-care line.
Tell the agent at the start that the query concerns a home loan. Have your home loan account number and ID ready. Nedbank says the toll-free line can be called at any time of day. The home loan pages also offer an “Ask us to call you back” option if you would rather request a call-back.
For another digital contact route, Enbi is available in the Money app or Online Banking. Nedbank describes Enbi as a 24/7 digital assistant.
Nedbank home loans email address
Nedbank’s home loan pages do not publish a separate Nedbank home loans email address for ordinary home loan queries. Instead, Nedbank directs customers to the Contact Centre, its call-back option and its digital channels for day-to-day home loan requests.
For a written complaint, the email address published on the page is clientfeedback@nedbank.co.za. If you are unhappy with the outcome of a complaint, the appeals email is complaintappeals@nedbank.co.za.
Nedbank home loans head office address
The Nedbank head office address listed on the contact information used for this page is 135 Rivonia Road, Sandown, 2196. The current home loan content does not give a separate home loans department or home loans postal address.
Managing your Nedbank home loan online
For many home loan requests, log in to the Money app or Online Banking with your Nedbank ID. Nedbank’s home loan how-to guides cover the following tasks.
- Balances and transactions: check your balance, see your transactions and see your debit orders
- Statements and documents: download statements, and get copies of your loan agreement, registration letter, subsidy letter or title deed
- Settlement: get a settlement quote and settle your home loan
- Cancellation: give notice to cancel, or cancel your home loan
- Other: request a building loan increase, get a property insight report, and share your account details
Without data, dial *120*001# for Cellphone Banking. Nedbank also lets you set a fixed interest rate for a specified period so that your rate does not change when the prime rate changes.
Nedbank home loan settlement and cancellation contact
For a settlement quote or bond cancellation, Nedbank provides digital options through Online Banking. Nedbank explains that settling your bond does not close the home loan account. If you keep the account open, you keep access to further lending and pay only the monthly service fee and any insurance premium.
If you want to cancel the bond, the process described by Nedbank includes these steps.
- Settle the loan: settle the home loan, then cancel the account through Online Banking or by calling 0800 555 111.
- Transfer your insurance: if homeowner’s cover is included in your instalment, move the premium to your current or savings account. The Nedbank Insurance Team on 0800 333 111 can help.
- Attorney appointed: Nedbank appoints an attorney to handle the cancellation with the Deeds Office, and you pay the bond cancellation fee to the attorney.
- Title deed: the attorney gives you the title deed after cancellation, unless the property was sold. Nedbank says the process usually takes up to three months.
If you are selling your home and still have a balance, Nedbank recommends placing a 90-day notice on your account through Online Banking. Nedbank also notes that fees apply when you pay cash into your home loan.
Nedbank homeowner’s insurance contact number
For homeowner’s insurance attached to a Nedbank bond, contact the Nedbank Insurance Team on 0800 333 111. This is also the team Nedbank says can help if you are cancelling a bond and need to move an insurance premium from the home loan instalment to your current or savings account.
Nedbank home loan payment difficulties and collections
Nedbank’s home loan pages do not list a separate collections number. If you are struggling with bond repayments, call 0800 555 111 and ask about payment solutions.
Nedbank’s payment solutions page also explains the debt counselling process. It notes that all debt counsellors must follow the National Credit Regulator task team’s restructuring guidelines.
Nedbank home loan complaints
For Nedbank home loan complaints, call the Client Complaints Helpline on 0860 444 000 or +27 11 710 4011, or email clientfeedback@nedbank.co.za. Nedbank commits to giving you a reference number within 24 hours and making every effort to resolve a complaint within 21 days.
If you are unhappy with the outcome, email complaintappeals@nedbank.co.za.
Frequently asked questions
What is the Nedbank home loans contact number?
For home loan queries, the Nedbank Contact Centre number is 0800 555 111. Nedbank does not publish a separate home loans department number on the home loan pages used for this page.
What is the Nedbank home loans email address?
Nedbank’s home loan pages do not publish a separate email address for ordinary home loan queries. For a written complaint, use clientfeedback@nedbank.co.za.
What is the Nedbank home loan cancellation contact number?
You can cancel the account through Online Banking or call 0800 555 111 after settling the loan. Nedbank says the attorney handling the cancellation gives you the title deed after cancellation unless the property was sold.
Where is Nedbank Home Loans located?
The head office address listed on this page is 135 Rivonia Road, Sandown, 2196.
Can I get a Nedbank home loan statement online?
Yes. Nedbank’s home loan how-to guides say you can use the Money app or Online Banking to download statements and get copies of documents including your loan agreement, registration letter, subsidy letter or title deed.
How do I know these Nedbank Home Loans details are correct?
The details on this page were read from Nedbank’s official home loan and contact pages on personal.nedbank.co.za on 14 September 2026. Confirm on the official site before you share personal information or make a payment.
Sources
- Nedbank Home loans, Managing your home loan, Cancellation and settlement, Payment solutions and home loan How-to guides pages, personal.nedbank.co.za, read 14 September 2026
- Nedbank Contact us page (complaints process, head office), personal.nedbank.co.za, read 14 September 2026