Nedbank Home Loans Securities Contact Details

Nedbank publishes no separate securities or title deeds department number for home loans. The Nedbank Contact Centre on 0800 555 111 handles securities and title deed queries for home loans, toll free and 24 hours. Securities in a home loan means the property itself standing as security for the debt, and the documents that record it.

Nedbank Home Loans Securities contact details at a glance

• Nedbank Contact Centre, toll free, 24 hours: 0800 555 111
• Client Complaints Helpline: 0860 444 000 or 011 710 4011

The costs attach to different bodies, which is why one number cannot answer all of them: bond registration costs go to the bond registration attorneys, deeds office fees go to the Deeds Office, transfer costs go to the transferring attorneys, transfer duty is a tax paid to the South African Revenue Service with nothing payable below R1,210,000, and the bank initiation fee is Nedbank’s. Nedbank also lists a discount of 0.25 percent off the interest rate for existing clients.

How a Nedbank home loan application works

Nedbank sets out a six step process. You submit the application, Nedbank runs an affordability check, then it assesses the property to confirm the value is sufficient as security for the amount you need. If both assessments succeed you receive a loan offer to accept, an attorney is appointed for the conveyancing, and once the Deeds Office is satisfied the bond is registered and you become the legal owner.

Who charges what in a Nedbank home loan

The costs attach to different bodies, which is why one number cannot answer all of them. Bond registration costs go to the bond registration attorneys, deeds office fees go to the Deeds Office, transfer costs go to the transferring attorneys, transfer duty is a tax paid to the South African Revenue Service with nothing payable below R1,210,000, and the bank initiation fee is Nedbank’s own. Nedbank also lists a discount of 0.25 percent off the interest rate for existing clients.

Deeds, title documents and complaints

Settling a home loan is a separate legal process from taking one out, and cancelling the bond afterwards is separate again. For a Nedbank service failure use the Client Complaints Helpline on 0860 444 000 or 011 710 4011. A query about a registered deed or a lost title deed sits with the Deeds Office rather than with the bank.

Frequently asked questions

What is the Nedbank Home Loans Securities contact number?

Nedbank publishes no separate securities or title deeds department number. Use the Nedbank Contact Centre on 0800 555 111, toll free and 24 hours.

Who do I call about a complaint on my Nedbank home loan?

The Client Complaints Helpline on 0860 444 000 or 011 710 4011.

How long does bond registration take?

The six step process ends at the Deeds Office: once the Deeds Office is satisfied, the bond is registered and you become the legal owner.

Sources

• personal.nedbank.co.za/borrow/home-loans.html, including the application steps and cost breakdown, read 2 September 2026.
• personal.nedbank.co.za/contact-us.html, read 2 September 2026.