SA Home Loans is a specialist home loan provider – not a bank – offering bonds and home owner’s cover. It publishes a separate line for each function. The contact details below were read from sahomeloans.com on 2 September 2026.
Official contact channels
- Sales contact centre: 0860 2 4 6 8 10, [email protected]
- Client service helpdesk: 0861 888 777, [email protected]
- Home owner’s cover claims, 24 hours: 0861 103 740, [email protected]
- Arrears queries: 0861 113 414, [email protected]
- Head office: 031 560 5300
- Fraud alert hotline: 0800 457 457, [email protected]
- Hours: Monday to Friday, 08:00 to 17:00
The main number is written as “0860 2 4 6 8 10” and dialled 0860 246 810 – the spacing is a mnemonic, not a typo.
SA Home Loans also publishes three fax numbers beside its phone lines – 031 571 3150, 031 576 5863 and 031 562 0362 are faxes, not alternative voice numbers.
Only the claims line runs 24 hours. Everything else is weekday office hours, so a burst geyser at the weekend goes to 0861 103 740 and nowhere else.
What this organisation provides
SA Home Loans provides home loans and switching of existing bonds, along with home owner’s cover. It operates branches, findable through the Locate a Branch facility, and runs a Client Zone for existing borrowers and a My Application area for applicants.
It is not a bank, and that changes some things. SAHL Investment Holdings (Pty) Ltd is the licensed controlling company of the group. Your bond is a credit agreement with a registered credit provider rather than a bank account, so the escalation routes are the credit ones rather than banking ones.
Address and operating information
The head office number is a Durban landline, and the fax numbers are all in the same 031 range – the company is KwaZulu-Natal based. It publishes directions to head office and a branch locator rather than a postal address on its contact page.
Support and escalation routes
If repayments are getting difficult, 0861 113 414 is the number, and calling early is the whole point. SA Home Loans labels that line for people experiencing repayment difficulty and routes it to a loss control mailbox – arrangements are far easier to make before arrears build than after. A missed bond payment is not like a missed store account: the security is your house.
Report suspected fraud on the independent hotline, 0800 457 457 or [email protected], which sits outside the company. Verify banking details before paying anything – bond and conveyancing payments are a standard target for interception fraud, and confirming account details by phone on a number you already had is the check that stops it.
Beyond the company, a credit agreement dispute or reckless lending complaint goes to the National Credit Regulator, and a credit or lending dispute to the National Financial Ombud Scheme free of charge. A registered debt counsellor can apply for debt review before judgment. A home owner’s cover claim dispute is an insurance matter for the National Financial Ombud Scheme, and conduct by the provider or an adviser goes to the Financial Sector Conduct Authority. A personal information complaint goes to the Information Regulator.
Sources
- sahomeloans.com contact us page, read 2 September 2026